Customer Service Data Collection

OBJECTIVE

Seeking a challenging full-time midlevel position, where I can utilize my combination of skills. I wish to contribute and be a team player helping the company maintain success. I hope to learn from my peers and create a positive environment.

EDUCATION

Washington University, St. Louis, MO: Graduated May 2019 (3.52 GPA)

Bachelor of Science- Integrated Studies (Degree description available upon request)

Program Certification- Forensic Psychology (program description available upon request)

Missouri College, St. Louis, MO: Graduated April 2004 (4.0 GPA)

Associate of applied science- Medical Massage Science (Degree program description available upon request)

Medical Administrative Skill:

Third party follow up & Appeals

Insurance verification

Referrals & Prior authorizations

Patient Scheduling

Some insurance coding

Charge entry & Billing forms

Medical accounting procedures

Prearrival, & data collection

Medical records

Patient relations

Provider Credentialling

Telephone management

Medical transcription

Medical terminology

Advanced knowledge of the following EMR/EHR systems:

Epic, Allscripts, Clinical desktop, GE Centricity & Next Gen

Insurance payer rep communication of trends etc. & efficient in maintaining knowledge of plan changes & how they apply to outgoing billing

Moderate knowledge of the following insurance payer websites: UHC /Optum, Availity, Cigna, Aetna, Medicare & eMOmed

Medical Clinical Skills

Phone triage & strong skills in patient validation & efficient data collection so the patient can begin the best care immediately

History & Physical & vital signs

Venipuncture

Injections

Complete urinalysis Stool readings

Throat culture

Minor surgery assist

Electrocardiograms

CPR & First Aid

Cast application

Diabetes Education & guidance

Self-injection education

Study coordinator data entry & patient informed consent & patient education responsibilities & aware of the differences from the normal standard of care.

Office Administration Skills

Strong customer service & written communication skills

Moderate skills in the following computer systems: Microsoft Office 365, Google docs, Adobe, Nitro pro, Quick books, Photoshop, Outlook

Team collaboration, or Team supervision depending on the task assigned.

Strong Problem-solving skills credited to the combination of experience between customer service, bill collection and medical assisting. A Keen understanding on the appropriate attention to pay to a situation

Analytical and critical thinking skills along with often needed but well received out of the box thinking.

MASSAGE THERAPY SKILLS: Trained in the following modalities: Swedish massage, Sports massage, NMT (Neuromuscular Therapy), Tendinosis therapy, Plantar Fasciitis relief therapy, Carpal Tunnel relief therapy, Myofascial release, Somatic Therapies, Facial Release, Pregnancy Massage Stretching Techniques

OTHER ACHIEVMENTS:

Alpha Sigma Lambda National Honors Society May 2019

ECG Completion Certificate April 2004

CPR & First Aid Certified – July 1993 (RENEWED ANNUALLY)

EMPLOYMENT HISTORY:

Washington University Department of Orthopedic Surgery Billing

St. Louis, MO May 2010—January 2023

Position: Insurance Billing & Collections (Team Lead) & responsible for the following duties:

team lead, mentored coworkers as needed

electronic health records (EHR) management

third party insurance collections & follow up

some appeals in response to payer specific trends

worked closely with appeals coordinators on difficult cases & collaborated on problem solving

insurance verification as well as obtaining referrals and precertification as needed.

diligently stayed current on insurance payer changes & expedited internal changes as needed

billing line customer service & self-pay coordinator

some credentialing

payer rep projects (i.e. Provided feedback upon rep request leading to further invitations for payer rep relationship development)

provided administrative support as assigned

worked assigned independent projects meant to increase department efficiency or over knowledge

Tara Talwar, MD Private practice Gastroenterology

Saint Louis, MO October 2008—April 2010

Position: Medical Secretary/ Medical Assistant

List of duties: Available upon request

County Specialist General Pediatrics, Pediatric Endocrinology & Adult Internal Medicine Gastroenterology

Chesterfield, MO June 2006—December 2007

Position: Lead Medical Assistant & Lead Study Coordinator

List of duties: Available upon request *Employer letter of recommendation also available

Vibrant Health & Wellness Private Family Medicine Practice (focus on Holistic Medicine)

Saint Louis, MO January 2005—May 2006

Position: Lead Medical Assistant promoted to Office Manager

List of duties: Available upon request

Suburban Surgical Multi-Specialty Surgical Group (General, Colorectal, ENT, Vascular & Hepatic)

Saint Louis, MO August 2004—January2005

Position: Floating Medical Assistant

List of duties: Available upon request

Mulligan Chiro Orthopedics Chiropractic Care Office

Sunset Hills, MO April 2004—December 2004

Position: Part-time Medical Assistant / Secretary (started as externship then turned permanent)

List of duties: Available upon request*Employer letter of recommendation also available

Morrison & Burke Screen Printing & Marketing

Anaheim, CA June 1996—August 2002

Position: Part-time Medical Assistant / Secretary (started as externship then turned permanent)

List of duties: Available upon request

ALSO AVAILABLE UPON REQUEST:

Diplomas & Certificates

References, Previous performance

Salary History & Salary Expectation

List of duties from all previous employers detailing my duties accompanying my position

Contact this candidate