Case Management Help Desk

Jala M. Rucker

**** ********* **., **********, ** 15233

Phone: 412-***-**** E-mail: ********************@*****.***

OBJECTIVE:

I’m seeking the Case management/Community Organizing Director full/part time position at your organization in a career that allows me to utilize my communication skills; my abilities to connect with people in diverse communities,while listening to The needs and concerns of residents.

WORK EXPERIENCE

Education Outreach Manager

January 2022–Present

Renthelppgh—Pittsburgh,PA

•Organization Outreach and Recruitment

Provide outreach to community organizations across Allegheny County

Engage organizations about using RentHelpPGH platform to track clients and services

Data capturing for coordinated feedback to service providers and governments

Engage organizations to provide targeted outreach to individuals in the communities they serve that have had evictions filed against them

Develop regular organization engagement activities such as

Programmatic update meetings

Education sessions training for targeted communities / populations

Provide ongoing support to organizations engaging in resource navigation

Assist organizations in developing targeted outreach strategies for individuals in eviction proceedings

Education

Collaborate with service provider partners to provide trainings to community organization partner organizations

e.g. Tenants’ rights

How to prevent an eviction from being filed

Working with tenants engaged in eviction proceedings

Working with landlords to support low income residents

Develop and Provide resource navigation training to RentHelpPGH Help Desk and Eviction Rapid Response teams

Developing written materials for various audiences: RentHelpPGH team-members, other organizations, and clients

Provide on-call support to RentHelpPGH team members to discuss solutions for complicated client situations

Data tracking

Work with Director to develop effective systems for tracking organization engagement

Broader perspective - building an effective data capturing model

Assist with registration / comm log development

Advocacy and Planning

Assist with advocacy development and action as requested

Quality Control Lead

Hill District Consensus Group

2021-Current (Contractor)

Provide support to tenants who are currently facing or at risk of homelessness, by providing them with advice while filing appeals within the court of common pleas after a Magistrate judgment. These services are to help stabilize individuals' housing/shelter while in court proceedings until otherwise ruled on in front of a panel of three housing court lawyers.

Community Outreach Worker

March 2019—2021

Project Destiny—Pittsburgh, PA

• Maintain a calendar of outreach activities, including community events, workshops, appearances and other communication opportunities

• Nurture new and old relationships with collaborative partners

• Schedule regular outreach exhibitions in the community and educate employees on community responsibility

Outreach Coordinator

October 2016—December 2018

Northside Coalition for Fair Housing-Pittsburgh, PA

• Prepare an annual budget for community outreach activities

• Prepare accurate records and reports on the goals of the fundraising plan

• Assist in the organization of special events, including donor/volunteer appreciation events and other fundraising initiatives

CERTIFICATIONS

Case management/direct services training

• Pittsburgh community service inc.

Mental Health First Aid Training • Allegheny Health Choices

CPR/First Aid • American Heart Association

PA Mandated Reporting Certification • University of Pittsburgh

Strengths-Based Family Worker • Temple University

Trauma training • Victims of violent crimes

SKILLS

Professional Training: The Accountable Case Manager Training, Auberle’s Quest Diagnostic Mental Toughness Program

VOLUNTEER EXPERIENCE

• Salvation Army – Food Bank Volunteer

• Partner 4 Work – Camp Counselor

• Manchester Community - Volunteer

EDUCATION

Oliver High School

Pittsburgh, PA 1998

Brightwood Career Institute

Pittsburgh, PA 2014-2016

Associate Degree: Business Management

Contact this candidate