Customer Service Inventory Control
Resume:
Summary
Skills
Experience
Michael Curiel
Ft.Worth, TX 76131
**********@*****.***
Over fifteen years' experience as a bartender in many dynamic environments. Trustworthy Head Bartender with supervision and managerial experience. Creative, spunky and energetic. Offers attentive service to each customer and expertly leads bartenders. Versed in free pouring, blending techniques and preparing drinks true to recipe. Computer literate, positive attitude and sound communication skills. Familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers.
And Qualities:
Friendly Tolerant Adaptable
Tremendous stamina
Excellent interpersonal skills
Exceptional customer service skills
Sales and marketing skills Able to
multi-task
Good with numbers – mathematics
skills.
Knowledge of laws and procedures
related to alcohol consumption.
Inventory Control
Team Building/Leadership
Outstanding Customer Service
Service-Oriented Mindset
Creative Mixology
Wine and Liquor Expertise
Alcohol Ordering
Safe Serving Knowledge
Identification Verification
March 2015
to
Current
The Bomb Factory, Venue Dallas, TX
Prepare and serve drinks and beverages to guests in a high volume, fast paced live music environment
Anticipate guests' needs to decide if additional service is needed Operate register and verification machines
Display bottled goods and glasses to make smart look Collect money and give change for drinks served
Clean and sanitize bar and equipment and replenish supplies Highly skilled in mixing, garnishing and serving drinks in keeping with bar's specifications
Comprehensive knowledge of inventory on hand, drink mechanics, and drink pricing
Demonstrated ability to keep the bar organized, stocked and clean Able to help guests in selecting menu items
Track record of taking and delivering orders quickly January 2015
to
HD Liquid Catering Addison, TX
Manager of Operations
Current Addressed customer concerns with suitable solutions. Delivered positive customer experiences by implementing effective quality assurance practices.
Enforced federal, state, local and company rules for safety and operations. Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
Handled complaints and disputes from customers to promote customer satisfaction. Displayed and retained extensive knowledge of liquors, wines and entrees. Trained new bartenders on drink preparation and upselling techniques. Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Checked identification of guests to verify age requirements for alcohol purchase. Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Guided employees on understanding and meeting changing customer needs and expectations.
Tracked and replenished inventory to maintain par levels. October 2014
to
Current
Gas Monkey Bar & Grill and Gas Monkey Live Dallas, TX Prepare and serve drinks and beverages to guests in a high volume, fast paced live music environment
Anticipate guests' needs to decide if additional service is needed Operate register and verification machines
Display bottled goods and glasses to make smart look Collect money and give change for drinks served
Clean and sanitize bar and equipment and replenish supplies Highly skilled in mixing, garnishing and serving drinks in keeping with bar's specifications
Comprehensive knowledge of inventory on hand, drink mechanics, and drink pricing
Demonstrated ability to keep the bar organized, stocked and clean Able to help guests in selecting menu items
Track record of taking and delivering orders quickly July 2009
to
Current
City of Allen/Allen Event Center Allen, TX
Lead Bartender
Key Responsibilities and Performance:
Served customers in a helpful/friendly manner – Received drink orders from clients, waiters and waitresses, served drinks, collected payments and operated the cash register
Efficiently mixed ingredients to prepare cocktails; poured beers and wines according to drink recipes
Served snack foods to customers seated at the bar
When required, checked identification of customers to ensure meeting age requirements for purchase of alcohol
Subtly surveyed and evaluated customers to ensure no over-consumption of alcohol Cleaned up bar area on a regular basis
November 2013
to
October 2014
Quaker Steak & Lube Plano, TX
Supervisor/Shift Manager
Manage, maintain, and assist in daily Managerial duties which include: Opening and closing the restaurant when scheduled
Running and managing bartenders, servers, host/hostess and back of the house during a scheduled shift
(which includes setting up floor plan for the wait staff) Interact with patrons throughout the shift, and assist the front and back of the house when required
Counting all registers issued out or returned from bar, to go, and retail staff Store petty cash, employee drops, and remaining cash in the safe Handle deposits and monetary drops as needed per scheduled shift Email daily shift report (daily sales and activities) to corporate office, and other in store management
Be actively involved in special events, which includes booking all live music performed at the restaurant
June 2013
to
October 2014
Trainer
Assist in training new bar hires, and wait staff in general liquor knowledge, product, and up selling drinks.
January 2013
to
October 2014
Bartender
Served customers in a helpful/friendly manner – Received drink orders from clients, waiters and waitresses, served drinks, collected payments and operated the cash register
Efficiently mixed ingredients to prepare cocktails; poured beers and wines according to drink recipes
Serve and assist customers with food menu
When required, checked identification of customers to ensure meeting age requirements for purchase of alcohol
Subtly surveyed and evaluated customers to ensure no over-consumption of alcohol Cleaned up bar area on a regular basis
Help plan special events and book talent
April 2011
to
June 2012
DNC/Dr. Pepper Ballpark Frisco, TX
Bar Supervisor
Key Responsibilities and Performance:
To order liquor, wine and bar related products, conduct a monthly liquor and wine inventory
Assist in employee scheduling
To serve and assist guests during the baseball season and third party events When required, checked identification of customers to ensure meeting age requirements for purchase of alcohol
Subtly surveyed and evaluated customers to ensure no over-consumption of alcohol Cleaned up bar area on a regular basis
April 2004 DNC/Dr. Pepper Ballpark Frisco, TX
Education and Training
Certifications
Food Handling Card Certified
to
September 2010
Bartender
Key Responsibilities and Performance:
To serve and assist guests during the baseball season and third party events When required, checked identification of customers to ensure meeting age requirements for purchase of alcohol
Subtly surveyed and evaluated customers to ensure no over-consumption of alcohol Cleaned up bar area on a regular basis
March 2004
to
June 2009
DNC/Levey Restaurants/Jack Daniels Old, Club/America Airlines Center Dallas, TX Bartender
Key Responsibilities and Performance:
To serve and assist guests during Dallas Maverick's, Stars, Desperados games, major concerts, and third party special events
When required, checked identification of customers to ensure meeting age requirements for purchase of alcohol
Subtly surveyed and evaluated customers to ensure no over-consumption of alcohol Cleaned up bar area on a regular basis
Notable Initiatives:
Ordered and maintained bar supplies such as: drinks, food and liqueurs Regularly arranged attractive displays of bottles and glassware Continuously reviewing information to keep up to date on new cocktails and drinks Recommended different drinks to customers – presented new drinks and liqueurs Bartending courses – Bartending licensee (TABC) Food handler card certified Certified Bartender, TABC - 2004
Bartender License - 2004
Food Handler Card Certified
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