General Manager Food Service, Customer Service, Remote.

Pat Covington

**** ****** ****** **

Conway, SC 980-***-****

Patrick Covington

Objective

I am currently seeking to expand on my management skills. I feel with the years of restaurant and food service knowledge I have, that I would be an asset to any

establishment seeking a strong willed, Motivated," take charge" type of individual that is ready to lead his team into excellence.

[2021-present]

Lowes Home Improvement

Worked as a remote customer/store support in Central Quoting dept. Responsible for customer queries on their project quotes, and selling detail measurements to the customer. Also assisted store personnel with any type of questions they may have on behalf of their customer, or on quoting procedures. Currently in a remote position with dedicated home ofc with company supplied equipment

[2020-2021]

LCE DBA Little Ceasers Pizza

Was The General Manager of one of several stores owned by LCE. Was responsible for product ordering, scheduling, training, and administrative duties.

Also small maintenance duties.

Made pizzas, did prep work, and basically did everything from take out the trash, to doing bank deposits and money transactions. Brought cleanliness standards up, and also quality.

[2016-2018]

Home Depot, Kingsport, TN

Used my DIY skills as a flooring specialist.

Also recommended certain types of tile, ALL flooring. And scheduled DIY classes for the community once a month to teach tile installation, flooring instllations, helped customers with color choices, and recommended accessories for a successful project.

Scheduled carpet installs, and maintained customer communication

[2013-2016]

Uncle Bucks Fishbowl, Bristol, TN [Server]

Maintained a large section and insured a wonderful dining and shopping experience,

Along with assistance with the bowling lanes.

Expoed and ran my food, along with others, maintaining the "Full hands in, Full hands out"

mentality.

[2011-2013]

Buffalo Wild Wings, TN [Server Trainer]

Work at serving and training FOH servers in the Wing Way. Maintained a service friendly and customer service focused FOH, by training new servers the "proper way" of customer engagement

[ 2007-2011 ]

Corkys Ribs and BBQ Gatlinburg, TN[ Server/Bartender ] Worked as server/bartender. Responsible for customer satisfaction. Also worked as bartender on a 12 seat bar and was responsible for making drinks for all servers on the floor.

[ 2005-2007]

Hard Rock Café Gatlinburg, TN [Host ]

Greeting and seating guests, controlling the flow of customers in a high volume restaurant so to not overwhelm the crew. Assisted quests with any questions. Prepped restaurant for any large parties. Assisted in decorating for holidays and general cleaning of memorabilia. I am also a member of the Ambassador program.

[2000 to 2005]

G.Z.K.Inc. D.B.A. Lee's Famous Recipe Chicken Piqua, OH [General Manager] I managed the location with Q.S.C as the focus. Handled all aspects of running the restaurant. I was Top in sales and customer count increase 12 of 13 periods in 2001. Grew sales by 28% within one year. Increased and maintained gross profit at or above standards. Trained, and maintained a loyal and steady crew.

[1994 to 2000]

Subway restaurant Sidney, OH [Owner/ Operator]

Worked as part owner of two Subway restaurants. Handled all aspects of running a fast food restaurant. I managed food costs and P&L's with other co owner. Also did all maintenance, prep, cleaning.

[1982 to 1994]

U.S.M.C Camp Pendleton, CA, [Squad leader]

Was a key player within our squad as a squad leader. Completed basic training and served as weapons specialists.

Was in charge of 16 combat ready Marines for Granada, Panama, Desert Storm, Desert Shield campaigns. Learned discipline, motivation, ad team building skills.

Certifications

T.A.B.C (2007, 2012,2018)

Certificate of Management G.Z.K

T.M.T.P G.Z.K (2000)

M.T.P G.Z.K (2001)

Aim course's 1 & 2 (2002)

Serve Safe (2002)

CFM 2020

Pat Covington

To whom it may concern:

Mr.Patrick Covington worked for me as an assistant manager at Lee's Famous Recipe chicken for approx one year. After that one year he was promoted to General Manager as I moved on to District Manager. He was the with the company from 2000 - 2004

As an asst Manager he helped maintain the goals, p&l guidelines and Q.S.C standards at all times.

As the General Manager he ran more than 12 consecutive periods of increase in sales and customer count. Our goal was to run at that time 65 % gross profit his store consistantly ran 67 % or better. His Q.S.C. scores were always maintainded above a 95% which won him many awards for cleanliness. His above average scores in sales increases and customer counts also earned him awards within our company for service and quality.

Thank you,

Laura Ellis

If I can assist any further please feel free to call me 757-***-**** Pat Covington

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