Customer Service Representative

Customer Service Representative with over **+ years’ experience in telephone and face-to-face customer service.

Experience with sales, customer care, handling customer complaints, and maintaining a positive and friendly disposition.

Service driven and motivation, able to exercise independent judgement based on assessments of customer needs. Strong organizational skills, active listening skills, team player and quick learner.

RELEVANT SKILLS:

Over 20 years of exceptional customer service experience in a variety of service areas.

Excellent communication skills.

Keen attention to detail, organizational, and time management skills.

Able to think quickly in stressful situations and make the right choices.

Working knowledge of relevant computer programs such as Microsoft Word, Excel, and PowerPoint.

EDUCATION:

Licensed Master Cosmetologist - Empire Beauty School - Kennesaw, GA - 2016

Pharmacy Technician Certification - Health Tech of Georgia - Warner Robins, GA - 2003

Administrative/Office Assistant Certification - Professional Career Development Institute - Norcross, GA - 2001

WORK EXPERIENCE:

Rue 21 Feb 2023 – May 2024

Assistant Manager

Assist the Retail Store Manager in planning and implementing strategies to attract customers.

Coordinate daily customer service operations.

Track the progress of weekly, monthly, quarterly and annual objectives.

Evaluate employee performance and identify hiring and training needs.

Create reports, analyze and interpret retail data, like revenues, expenses and competition.

Conduct regular audits to ensure the store is functionable and presentable.

ProLogistix Oct 2022 – May 2024

Warehouse Worker

Prepares orders by processing requests and supply orders, pulling materials, packing boxes, placing orders in delivery area.

Organizes, tags, labels and stores goods/materials in the warehouse in accordance with the inventory management system.

Ensures that all inventory received by the warehouse is accurately recorded in the digitized inventory system.

Maintains a clean and friendly working environment in accordance with OSH policies and procedures at all times.

Delia’s Salon 2015 - Present

Stylist/Master Cosmetologist

Creative, customer service-oriented licensed cosmetologist dedicated to providing guests with highly flattering professional hairstyles and cosmetic treatments.

Consulted on style and hair health with clients.

Managed all business operations of the salon, maintained a client contact database, and managed supply and product inventory.

Foreman’s Lawn & Landscaping, LLC – Warner Robins, GA 2011 - 2013

Accounts Manager

Served as the lead point of contact for all customer account management matters.

Built and maintained strong customer relationship.

Responsible for receiving all payments.

Called all customer to make sure their needs were met within their budget.

Responsible for recruiting prospective customers.

Prepared reports on the status of customers’ accounts.

Homemaker/Military Spouse 1993 – 2011

Shepard’s Air Force Base - Wichita Falls, TX (1993)

Grand Forks Air Force Base - Grand Forks, ND (1993 - 1995)

Yakota Air Base - Yakota, Japan (1995 - 1998)

Robins Air Force Base - Warner Robins, GA (1998 - 2006)

Buckley Air Force Base – Aurora, Colorado (2006 – 2010)

Houston County Board of Education – Perry, GA 2000 – 2006

Substitute Teacher

Responsible for instruction, classroom management, and the promotion of student learning of all grade levels.

Followed lesson plans to instruct students in all subject areas in the absence of regular teacher.

Contributed to and managed individual program learning plans for students with special needs; created and maintained a climate of respect and fairness for all students.

Solved problems by utilizing cooperative negotiating skills and conflict resolution strategies.

Macon Memorial Cemetery – Macon, GA 1999-2002

Telemarketer

Responsible for influencing existing and potential customers to buy products and services.

Answered incoming calls from prospective customers.

Used scripts to provide information about product’s features and prices.

Asked pertinent questions to understand the customer’s requirements.

Recorded the customer’s personal information accurately in a computer system.

Kept records of calls and sales and recorded useful information.

Pine Oaks Lodge (Robins Air Force Base) – Warner Robins, GA 2000 - 2002

Front Desk Clerk

Greeted and accommodated military personnel and their guest visiting Robins Air Force Base.

Registered and assigned rooms, issued room keys, transmitted and received messages.

Organized records of occupied rooms and guest accounts.

Made and confirmed reservations.

Presented statements to and collected payments from guests.

Supervised property staff as needed.

Ensured compliance of safety and security standards.

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