Human Resources Project Coordinator

Veronica Russell

Calgary, AB, T*J *V* 403-***-****

LinkedIn: https://www.linkedin.com/in/veronica-russell-78006b22/ ********.**.*******@*****.***

Administrative Professional & Executive Assistant

Administrative Operations Program Management Executive Support

Multilingual, accomplished, and resourceful professional with experience and a strong track record in project and program management, administration operations, and the provision of top-flight executive level support within fast-paced customer focused environments. Quality and detail-focused; highly adept at multi-tasking, ensuring sound judgement, and meeting challenging timelines. Skilled in collaborating with all stakeholders and forging strong relationships across an organization to achieve goals. Consummate communicator; able to work well both independently and as part of a team. Experience in workshop management and facilitation with expertise in multiple technology platforms and knowledge of Labour Relations.

Administration Management

Program Coordination

Program Facilitation & Evaluation

Large Event Management

Education & Union Environments

Labour Relations

Research & Information Mgt.

Business Process Improvement

Planning & Organizing

Operational Excellence

Conflict Resolution

Training

Stakeholder Relations

Cross-functional Collaboration

Customer Service Focus

PROFESSIONAL EXPERIENCE

ALBERTA UNION OF PROVINCIAL EMPLOYEES [AUPE], Calgary, AB 04/2024 – 09/2024

Administration Professional

Hit the ground running to quickly gain a knowledge and understanding of Labour legislation, collective agreements and all organizations policies and procedures.

Leveraged greater use of technology systems in MacOS enviroment to streamline role workflows; reduced time taken, increased efficiencies, and reduced overall resource use.

Forged strong and effective relationships with members, the public, and cross-functional employees.

BOW VALLEY COLLEGE, Calgary, AB 03/2018 – 04/2024

Administrative Assistant

Key team member in the School of Foundational Learning; held oversight for webpage management and vendor relations

Led the department’s awards committee on the bi-annual awards selection; streamlined the award selection process to enable the promotion of fairness and reduce faculty time involvement.

Key member of the ‘Building Pathways & Barriers project team; provided top-flight administration support for the research lead and effectively categorized all data to ensure ease of use.

Ensured the successful and creative use of available technology to support faculty and students; enable smooth connection between faculty and learners through research and timely updates.

Expertly lead instruction for faculty on apps including Adobe Acrobat Professional, Office365suite, and integrated apps; effectively improve workflows and ease the burden of daily tasks.

CALGARY CATHOLIC SCHOOL DISTRICT, Calgary, AB 10/2016 – 03/2018

Teaching Assistant

Provided expertise and support to both students and teachers in all facets of daily operations by establishing highly effective administrative workflows for the Department of Religious Studies.

Ensured quality integral teaching and instructional support through the successful and timely formatting of written and audiovisual materials that met course and teaching requirements.

Instructed faculty in the use of new technology; effectively supported in the updating of D2L shells, uploading of class materials, and the revisions and updates for faculty PowerPoint presentations.

LIVINGWORKS EDUCATION INC., Calgary, AB 05/2002 – 04/2016

Program & Conference Coordinator

Expertly and professionally planned, organized, and executed all aspects of LivingWorks bi-annual international conferences with 200+ participants.

Facilitated highly impactful SD, Applied Suicide Intervention Skills, and safeTALK programs that received high levels of client satisfaction.

Led the management of the organizational database whilst simultaneously conceptualizing and updating critical website content; consistently ensured ensure accuracy and currency of information.

Researched and collated essential data that enabled smooth incorporation into systems for future feedback and updates of the ASIST and safe TALK programs.

Translated 2 key programs into Spanish; led training sessions and program delivery to a Spanish-speaking audience, coded and analyzed data, and was key to a 35%-time cut for final report delivery.

Planned and organized all training sessions for worldwide trainers; ensured seamless coordination of contracts, material shipping, travel, accommodation, and itineraries; achieved a 97% success rate.

ADDITIONAL RELEVANT EXPERIENCE

Freelance Translation Specialist [Spanish-English] Calgary, AB 1993 – Present

EDUCATION & CREDENTIALS

Bachelor of Arts in Applied Linguistics Instituto Superior de Intėrpretes Y Traductores, Mexico City, MX

Introduction to Finance & Accounting Bow Valley College, Calgary, AB

Business English Certificate University of Calgary, Calgary, AB

***Canadian Translators Terminologists & Interpreters Council Certified***

Intercultural Competencies I Bow Valley College

Professional Development & Training

Professional Writing Basics – University of Calgary Certificate in Web Design – Mount Royal University

Technology Expertise

Microsoft Office Suite; PowerPoint; Word; Excel; QuickBooks; FileMaker; CMS Systems; D2L; Confluence; Database Management; Web Design; MacOS and PC user

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