Service Worker Guest Services
Resume:
Naromie JeanBaptiste
*********@*****.***
SKILLS
Data Visualization, multilingual, Guest services, Organized multi-tasker, fast and e!cient service worker, customer-oriented, Synchronize memorization, Adaptability and dependability, Positive attitude, POS system, multi-lingual (French, Creole, English, ASL) EXPERIENCE
TNP Insurance group- O"ce Assistant
October 2024-Current
● Answer daily calls, reminder calls, and missed calls.
● Documenting and reporting each call between 2000 clients.
● Welcome guest.
● Google spreadsheet, organizing applicants, entering info into CRM.
● Clientele confidentially.
● Receiving packages and sending out mail.
Steak48- Lead hostess/ Book1
September 2023- October 2024
● Handle reservations over 400+ guest
● Escorting guest to private rooms
● Learning over 100+ table and menu options
● Being responsible for the flow of the restaurant
● Team morale and productivity
● Demonstrated self independence and team responsibility. Starbucks - Shift lead
May 2022-July 2023
● Recognized by management for providing exceptional customer service.
● Work closely with team members to deliver project requirements. Resume 11/30/24
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● Demonstrated self-reliance by meeting and exceeding workflow needs.
● Improved customer connection by finding creative solutions to problems.
● Improved customer satisfaction by working with the team to find workable solutions. Trusted Care - Home Health Aid
October 2019- February 2022
● Supervised daily activities and provided assistance to sta#.
● Developed rapport to create a safe and trusting environment.
● Assisted disabled clients to support their independence and well-being.
● Developed rapport to ensure a safe and comfortable environment. EDUCATION
Cabrini University - Psychology
August 2015
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