Customer Service Representative
Resume:
Tierra Brown
Wentzville, MO *****
******************@***********.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Goldschmitt and Associates - St. Louis, MO
September 2020 to Present
• Performed customer service surveys
• Answered general questions
• Assisted customers with a warm and professional attitude
• Managed client records
• Resolved customer information and complaints
• Answered calls from customers and clients
• Provided policy and service information
Nursing Assistant
The Delmar Gardens Family - Saint Louis County, MO February 2020 to May 2022
• Checked vital signs
• Delivered medication to residents
• Helped residents with activities of daily life (ADL): bathing, grooming, dressing, feeding and walking
• Worked in a nursing home and hospice
• Documented all care
• Made beds
• Cleaned and sanitized rooms
• Performed post-mortem care, if needed
• Provided patients/residents with care and companionship General Manager
Krab Kingz
August 2018 to August 2021
• Managed an operating budget for 10-20 employees
• Tracked sales performance
• Assisted with payroll
• Determined staffing and scheduling requirements
• Trained and mentored all staff
• Developed strong relations with customers and vendors on behalf of the organization
• Trained and mentored all staff
• Determined staffing and scheduling requirements
• Assisted with payroll
• Managed an operating budget for 15 employees
• Developed strong relations with customers and vendors on behalf of the organization Assistant Manager
Schnucks Markets St Louis MO - St. Louis, MO
May 2013 to September 2019
• Served as Assistant Manager for years
• Opened and closed deli/seafood department
• team leader
• Coordinated schedules and assigned clerks' shifts
• Trained new employees on company processes and procedures
• Managed deli/seafood inventory
• Answered questions from customer over the phone, email, and in person
• Oversaw day to day deli/seafood operations
Education
High school diploma
St. Louis, MO
Skills
• Payroll
• Sales Management
• Management
• Team Management
• Inventory Control
• Profit & Loss
• Leadership
• Retail Management
• Budgeting
• Merchandising
• Pricing
• Food service management
• Restaurant Management
• Food Safety
• Assistant Manager Experience
• Retail Sales
• Supervising Experience
• Store Management Experience
• Customer support
• Recruiting
• Accounts Receivable
• Strategic Planning
• Food Preparation
• Menu Planning
• Culinary Experience
• Office management
• POS
Certifications and Licenses
Food Handler Certification
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