Administrative Assistant Human Resource
Resume:
Curriculum Vitae
Dora Ndumba / **/**/2021 / 14:44:50
Dora Ndumba +260********* / +260*********)
**********@*****.***
House No. 80 Nkambo street Kabundi south, Chingola Zambia. Personal Profile
A result-oriented individual with a good and strong personality aiming to work in an organization with a vision that I can help achieve. Highly energetic and driven administrative representative constantly achieves targets, exceeds client networks, and accomplishes company objectives with exceptional communication, interpersonal, and leadership skills. Easy going by nature and able to get along with both clients, work colleagues and senior managers when providing comprehensive administrative support for day-to day operations of an organization. Experience
MTN ZAMBIA CHINGOLA – 1/8/2024 to date.
Sales support relief staff
• Provide excellent customer yellow experience
• Sale bundles to customers
• Sale talktime to customer
• Sale phones to customers
• Handle all customer queries and requests.
• Give a monthly traffic count
• Offer pin reset to customers
• Manage stock
• Manage reversal transactions
• Opening of mobile money accounts
• Manage the unblocking of mobile money accounts
• Manage customer tier upgrades
• Manage Sim card verification of details
Personal Information
Date of Birth – 17thDecember,1992.
Place of Birth – Lusaka.
Country of Residence - Zambia.
Nationality – Zambian.
N.R.C Number – 290452/17/1.
Language - English, Bemba,
Nyanja.
Marital status – Married.
Religion – Christian.
Health – Fit.
CURRICULUM VITEA
Page 2 of 5
Curriculum Vitae
Dora Ndumba / 01/01/2021 / 14:44:50
• Manage customer change of details
• Manage editing of customer details
• Sim replacements
Engie Energy Access - 2018 to 30/12/2022
Service Center Officer
Manage and supervise service center staff.
Manage all stocks received at the service center and supervise all drives as they deliver stock within Chingola.
Maintain positive relationship with prospective customers.
Meet personal and team sales targets.
Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media.
Provide excellent customer service to all Engie Zambia customers.
On sales unit inventory, service unit inventory, and customer data handling and management. Serve as a liaison between the customer and Engie.
Resolve customer requests, questions and complaints while frequently analyzing situations to determine the best use of resources.
Diagnose technical issues with the customers units and support in the swapping process.
Provide accurate product information to customers and not oversell or lie to customers on product capabilities.
Supervise and monitor the collection and disbursement of sales unit inventory across point of sales territory.
Supervise and monitor the collection and disbursement of service unit inventory (including accessories) in the service center.
Assist with product development through conducting field tests and surveys when required.
Help collect data on customer feedback and satisfaction. Provide regular reports.
Ensure all Engie Energy Access customers have a great end-to-end customer experience.
Make courtesy calls to Engie Energy Access customers as requested.
Entering accurate and honest information into Engie Energy Access data systems.
Ensuring data entry is high quality so that data can be used to better serve customers. Engie Energy Access- 25 Sept 2017 – 1st Feb 2018
Customer Service Representative
Creating exceptional customer experience.
Receiving customers and treating them with respect and dignity.
Making courtesy calls to Engie customers as required.
Escalate unresolved issues or questions to my immediate supervisor. Page 3 of 5
Curriculum Vitae
Dora Ndumba / 01/01/2021 / 14:44:50
Support in building a conducive environment for both internal and external customers.
Demonstrate an in-depth understanding of the customer finance agreement.
Demonstrate the ability to diagnose and resolve technical issues with ready pay and other accessories.
Capturing data of high quality that can be used to better serve customers.
Educate customers on finance agreement they are signing and commitment they are making to Engie.
Remaining empathetic and compassionate while dealing with and managing customer’s complaints.
Exercising patience with customers and following up on all customer issues until they are fully resolved.
Phoenix Professional Services Limited - Oct 2016 to Sept 2017 Outbound/Telemarketing Associate
Marketing MTN products as well as asking the clients about their experience with the MTN.
Calling clients on behalf of MTN Zambia about their experience with the MTN network.
Offering customer care services to MTN clients.
Contacting clients to get feedback on how they would rate the service they were offered at the MTN service centers as well as the call center.
Validation of sim card registration data for sim card activations.
Approval of sim card registration data for sim card activations. Electoral Commission of Zambia - June 2016 to August 2016 Voter Education Facilitator
To help participants gain civic knowledge and voter information through the conduct of voter education activities. KEY SKILLS AND
COMPETENCIES
• Strong communication
and interpersonal skills.
• Excellent telephone
manner and high standard
of communication skills.
• Able to deal with highly
confidential matters
professionally and
discreetly.
• Good Report writing.
• Able to follow instructions
• Working under pressure
and composure.
• Strong conflict resolution
skills.
• Strong client relations.
• Motivated team player.
• Detail-oriented.
• Physical fitness and
stamina.
• Courage and decision-
making.
• Quick reactions.
• An interest for educating
the community on fire
safety.
• Assertiveness and
Enthusiasm.
• Good Computer skills.
• Multi-tasking ability
Hobbies
• Swimming,
• Writing,
• Researching,
• Learning,
• Watching TV,
• Charity works,
• Listening to music,
• Reading,
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Curriculum Vitae
Dora Ndumba / 01/01/2021 / 14:44:50
To present voter education in such a way that participants gain the skills and ability to act on the basis of their individual rights and to register as voters.
To help participants to develop values of participation, tolerance, fairness, honesty, accountability, transparency and respect for human rights.
Distribute and arrange for the display of voter education resource materials in the locations we were working from.
To educate the citizens on the voting exercise and to have high voter turnout during the election.
Omni Contractors - May 2013- May 2015
Assistant Administrative Officer
Preparing office budgets by ensuring that all requirements including stationery are adequate.
Filing all administration correspondences and retrieve when required.
Binding, Photocopying, typing, printing and making tender documents.
Handling bank deposits, cashiering responsibilities, processing payments, issuing receipts and reconcile daily cash transactions.
Entering data into the system.
Receiving and attending to clients.
Manage incoming correspondence and emails including that of sensitive nature.
Manage own work load and activities.
Organize logistics support for incoming teams, booking hostels, training venues and transportation.
Provide Comprehensive Administrative and logistical support
Support projects by developing and identifying resources required ensuring all materials are present.
Page 5 of 5
Curriculum Vitae
Dora Ndumba / 01/01/2021 / 14:44:50
References
1. Pastor Alex Mulenga
Pentecostal Assemblies of God
Chibombo
Cell: +260-***-***-***
2. Precious Lushito
Team leader - phoenix professional services limited Cell: +260-***-***-***
3. Ntumba chinoya
Administrative officer -omni construction
Cell: +260-*********
*********@*****.***
4. Maggie Chinyemba .
Team Lead- Engie Energy Access
Cell: +260-***-***-***
5. Numbi Richard
Mtn Zambia Human Resource Manager.
Cell: +260-***-***-***
*******.*****@***.***
Contact this candidate