Customer Service Front Desk
Resume:
SAM CHERRY
SKILLS
• CPR
• Venipuncture
• Echocardiogram
• Patient transporting
• Expense management
• Staff training
• Staff scheduling
• Staff development
• Policy implementation
• Public speaking
• Payroll
• Infection control
• Behavioral management
Experienced customer service, medical, and finance professional, demonstrating rapid advancement and leadership in various roles. WORK HISTORY
December 2023 - October 2024
Unit Manager/Manager Trainee Waffle House, Lake Charles, USA December 2022 - December 2023
Manager Trainee/Branch Manager Tower Loan, Thibodaux, USA November 2017 - July 2022
Front Desk Agent/Assistant Manager BN Management, Houma, USA Promoted to Unit Manager within 6 months, showcasing rapid skill development and leadership.
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Led teams to achieve daily sales of $2500-$6000 across 6 properties, boosting revenue.
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Supervised training, scheduling, budgeting, and accounting for smooth operations.
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Interviewed, hired, and trained new staff, ensuring comprehensive onboarding.
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Reported performance metrics to corporate, collaborating with regional staff for progress tracking.
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Managed branch operations, promoted to Branch Manager within 4 months, enhancing team efficiency.
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Trained and staffed new employees, ensuring consistent service quality and operational excellence.
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Promoted additional products to new and existing customers, increasing revenue and customer satisfaction.
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Delegated workloads and analyzed loan documents, supporting supervisors in achieving branch goals.
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Tracked monetary goals and communicated with staff daily, driving branch success and performance.
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Worked all front desk operations across multiple BN properties and brands.
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Serviced existing accounts, assisted management in coordinating long term stays for oil and gas industry during Covid pandemic.
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• Communicated guest needs and concerns to managers
• Ensured guest satisfaction using customer service training.
• Established a relationship with already existing corporate accounts.
• Worked with management staff to reach monthly budget goals. EDUCATION
May 2009
B.A. Public Relations
University of Louisiana At Lafayette, Lafayette, LA CONTACT
Houma, Louisiana 70360
************@*****.***
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