Data Entry Technical Support
Resume:
SKILLS
TOOLS
ABOUT ME
FUNDAMENTALS
PROFESSIONAL EXPERIENCE
Email and chat communication
Online research
Basic property management
administration
Inbound and outbound call
handling
Problem-solving
Basic troubleshooting
Data entry
Data analysis
Email management
Contact management
Conflict management
Workload management
Leadership
Communication
Delegation
Handled inbound calls from customers to answer inquiries or resolve issues
Handled outbound calls to follow up with clients and customers
Performed troubleshooting or submitted escalation reports Communicated with third-party vendors to resolve the client’s issue or concern
Managed SMS, chat, and email contacts from clients Tracked tickets or orders
Filed reports and performed data entry to complete received requests
Coordinated with other teams to complete client requests MS Word
MS Excel
MS PowerPoint
Google Docs
Google Sheets
Google Slides
Google Drive
Canva
Podio CRM
Zoom
Google Mail
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A collaborative team player with a strong commitment to fostering a positive and supportive work environment. My ability to build strong relationships, communicate effectively, and resolve conflicts has enabled me to successfully lead and motivate teams. I am passionate about creating a culture of teamwork and collaboration that drives exceptional results.
ROMMEL SARMIENTO
V I R T UAL ASSISTANT
Technical Support Expert
Gained valuable experience and skills as Technical Support Expert over 5 years and 3 months
Inbound and outbound call handling for addressing
inquiries, resolving issues, and ensuring customer satisfaction
Troubleshooting and repairing minor and major
appliances for Home Depot customers
Claim status checks and repair appointment
scheduling
Refund and replacement processing for damaged
minor appliances
Technical documentation creation and maintenance
for troubleshooting steps and procedures
*****************@*****.***
EDUCATION
WORK HISTORY
PROFESSIONAL EXPERIENCE
ROMMEL SARMIENTO
V I R T UAL ASSISTANT
BS Business Administration
Major in Marketing
Laguna College of Business and Arts
Rocket Station Pathlight Mar 2024 -
Jan 2025
Team Leader
Virtual Assistant
Asurion Nov 2020 - Jun 2023
Technical Support Expert
Sykes Asia Inc Oct 2019 - Jun 2020
Live Captioner
IBM ) Jun 2018 - Aug 2019
Senior Technical Support Expert
Verizon Mar 2018 - May 2018
Technical Support Expert
AT&T Dec 2017 - Feb 2018
Customer Service Representative
Sprint Mar 2015 - Dec 2017
Team Leader
Subject Matter Expert
Senior CSR
Telus Nov 2014 - Mar 2015
Customer Service Representative
John Ernest Connecting Continents
Mar 2012 - Apr 2014
Senior Account Executive
Virtual Assistant Team Lead
Held the positions of Team Leader and Virtual Assistant for a combined duration of 3 years 7 months
Day-to-day supervision, coaching, guidance, and
development of a cross-functional Reactive Maintenance team
Awareness and fulfillment of tasks completed by agents, stepping in when agents are unavailable
Performance and deliverable management of the team, including regular employee touchpoints, performance appraisals, ongoing coaching, and consistent oversight Support to agents by providing creative and unique solutions that drive optimal customer outcomes
Troubleshooting scenarios with agents to ensure process compliance and effectiveness
Process improvement: Identifying and implementing process improvements to enhance team efficiency and effectiveness Customer Support Representative
Gained valuable experience and skills as Customer Support Representative over 3 years and 4 months
Customer interaction: Handling inbound and outbound calls, emails, and live chats
Issue resolution: Addressing and resolving customer complaints and concerns
Product knowledge: Providing detailed information about products and services
Order processing: Assisting customers with placing orders, tracking shipments, and processing returns or exchanges Record keeping: Maintaining accurate records of customer interactions and transactions
Follow-up: Conducting follow-up communications to ensure customer satisfaction and resolve any remaining issues Feedback collection: Gathering customer feedback to help improve products and services
Team collaboration: Working closely with other departments *****************@*****.***
EDUCATION
PROFESSIONAL EXPERIENCE
ROMMEL SARMIENTO
BS Business Administration
Major in Marketing
Laguna College of Business and Arts
Live Captioner
Held the position of Live Captioner for 9 months
Transcription of spoken content into readable text in real-time Accuracy maintenance in transcriptions, including technical or specialized vocabulary
Transcription editing to correct spelling, grammar, or clarity issues in real-time or post-event
Collaboration with event organizers to understand context and specific requirements
Operation of captioning software and equipment to deliver accurate captions
Confidentiality adherence to professional ethics regarding sensitive information
Continuous improvement through regular practice and skill development for speed and accuracy
Account Executive
Held the position of Senior Account Executive over 2 years and 2 months
Marketing and sales of dietary supplements and male enhancement products in the American market
Operational solutions for daily customer product issues, including website subscription assistance for grant money Sales and relationship management: Building and maintaining strong relationships with clients to ensure customer satisfaction and loyalty
Client communication: Acting as the main point of contact for clients, addressing inquiries, concerns, and providing product information
rosarormsaiermntieon@****@*********************.*****.***.**** rocketstation.com
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