Customer Service Representative
Resume:
Brooklyn Park, MD ***** 443-***-**** ********@*****.*** WWW: Bold Profile
TAYNISHA J GROSS-MATIN
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. PROFESSIONAL
SUMMARY
SKILLS ● Sorting
Automated mail
processing
●
● Handling and Sorting Mail
● Problem-solving skills
● Computer skills
● Vital signs monitoring
Specimens collection and
processing
●
● Phlebotomy
● Handling and sorting mail
● Post office operations
● First Aid/CPR
Dependable and
Responsible
●
● Good Telephone Etiquette
● Schedule Management
Customer relations
understanding
●
Time management
abilities
●
● Customer Service
● Active Listening
● Problem-solving abilities
● Data Entry
● Call center experience
Customer satisfaction
measurement
●
● Appointment Scheduling
● Microsoft Office Suite
● Customer Service
● Active Listening
● Problem-solving abilities
● Data Entry
● Call center experience
Customer satisfaction
measurement
●
● Appointment Scheduling
● Microsoft Office Suite
CUSTOMER SERVICE REPRESENTATIVE 08/2024 to Current Positive Psyche, Baltimore, MD
WORK HISTORY
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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SCHEDULING MANAGER 02/2014 to 09/2024
Home-Business Brooklyn Lawn Service, Brooklyn Park, MD FULFILLMENT ASSOCIATE 08/2021 to 12/2022
Amazon, Baltimore, MD
MAIL PROCESSING CLERK 04/2021 to 04/2022
United States Post Office, Baltimore, MD
MAILROOM CLERK 06/2018 to 07/2019
United States Post Office, Linthicum Heights, MD
● Responded to customer requests for products, services, and company information. Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
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Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
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Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
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● Managed approximately 30-45 incoming calls, emails and faxes per day from customers
● Faxed reports, scanned documents, developed spreadsheets and organized files. Worked with suppliers to maintain a steady flow of materials and tools required for Brooklyn Lawn Service to meet established schedules.
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Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%.
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● Developed and updated scheduling policies covering all department activities.
● Unloaded incoming trucks and properly staged inventory for processing. Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
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● Followed procedures at all times for personal and team safety.
● Moved merchandise using forklifts, pallet jacks and hand trucks. Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
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● Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
● Used automated mail processing equipment to sort and collate mail.
● Sold stamps to customers along route and counted back bills and change to avoid errors. Used Microsoft Word and other software tools to create documents and other communications.
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● Demonstrated respect, friendliness and willingness to help wherever needed. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
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Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
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● Used automated mail processing equipment to sort and collate mail.
● Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy. Weighed letters and packages and calculated costs based on classification, weight and destination.
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● Sold stamps to customers along route and counted back bills and change to avoid errors. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
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MEDICAL ASSISTANT/MEDICAL RECEPTIONIST 09/2008 to 12/2011 Offices of Tamader Mira, MD, Baltimore, MD
CERTIFIED MEDICAL ASSISTANT 01/2000 to 01/2003
Fertility Center Of Maryland, Towson, MD
● Sanitized, restocked, and organized exam rooms and medical equipment.
● Obtained client medical history, medication information, symptoms, and allergies. Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
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Performed medical records management, including filing, organizing and scanning documents.
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Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
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Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
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Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
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● Enhanced patient care by meticulously recording vital signs and updating patient records. Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
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● Coordinated patient scheduling, check-in, check-out and payments for billing.
● Checked patient insurance, demographic, and health history to keep information current. Answered phone calls and messages for 2-physician specialist medical facility, scheduling appointments, and handling patient inquiries.
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Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
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Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
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● Prepared specimens for laboratory testing and performed routine laboratory tests. Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
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Answered patient calls promptly and directed inquiries to the appropriate department when needed.
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Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
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University of Baltimore, Baltimore, MD
Bachelor of Science, Criminal Justice, Expected in 05/2026 Ashworth College, Norcross, GA
Bachelor of Arts, Liberal Arts And General Studies, Expected in 12/2024 Ashworth College, Norcross, GA
Associate of Arts, General Studies, 12/2021
MD Department of Education, Baltimore, MD
GED, 02/2006
EDUCATION
● Awarded GED
Medix School, Towson
Medical Assistant certificate awarded, 06/2000
Mercy High School, Baltimore, MD
High School Diploma, 06/1997
ACCOMPLISHMENTS ● Graduated with Honors, Ashworth College Graduated with Honors, Medical Billing and Coding
Ashworth College, 2022
ADDITIONAL
INFORMATION
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