Data Entry Customer Service
Resume:
MONICA VERRETT
Customer Service Supervisor
CONTACT
PHONE:
EMAIL:
*******@*****.***
HOBBIES:
Reading
Writing
Puzzles- Word Search
Movies
Travel
Spending time with family
Walking my dogs
EDUCATION
Delta College
(09/88- 10/89)
GPA 4.0 Award. Courses: Business/ Administrative Office Management, Accounting, Payroll, Taxes, Business Law, Office Basic- Advanced; Psychology, Business Math/ Statistics. Lotus- Excel, Word, Outlook, Communication, Organization, Medical Terminology, Sociology, History, Marketing. Economics, English/ Writing, Filing, Typing, Phone etiquette.
AAPC- CPC Exam 12/2019 - CPC Certification
WORK EXPERIENCE
HCMBS –
Billing & Collections- (Part-time)
(08/2021- 08/2023)
Rebilling corrected claims, making phone calls, and/or working on payor portals in an attempt to collect on past due A/R debt from Commercial, & Managed Care Payors assigned to me on behalf of the organizations for which they work.
CAG-
Warranty/ Accounting Assistant
(02/2019- 11/2020)
Verification of policy coverage/ benefits, data entry, submitting claims and collection calls to warranty companies and members for timely resolution, preparing reports weekly/ monthly for General Manager/ Accounting/ and Service Manager; problem-solving; collecting and making deposits daily for Service Office.
Concepts of Care Home Health/ St. Theresa's Hospice –
Billing & Collections Specialist Supervisor
08/09/2007- 02/4/2019
Verifying eligibility and benefits, obtaining authorizations at admit, recert, and follow-up, tracking hospitalizations, working with physician offices for signatures on all MR, Oasis data entry, submission and validation reports. Communicating with DME companies to set up hh and hospice patients with equipment at home, medical certification orders from physicians. Problem-Solving, Transition from ICD-9 to ICD-I0; CPT. HCPCS, UB04, HCFA-1 500, 485, 486, 487 Certs, Recerts. Assisi with completion of Intake through discharge, and developing processes and policy & procedures, auditing charts for billing purposes; training new employees with billing in both Lafayette and Erath offices. Working closely with CFO, COO, DON, and Administrator to develop processes of policy & procedures from referral to discharge to maintain a positive impact on the A/R.
SKILLS
Detail Oriented
Communication
Customer Care
Mentoring/ Training/ Coaching/ Proactive
Navinet, Availity, Optum, MyAbility-lnovalon, Homecare Homebase,
Microsoft Word, Excel, Outlook, Waystar
Managed Care & Commercial Organizations
Able to respond to insurance and benefits, auth related questions
Eager to learn
Self-motivated
Team player
Home Health, Hospice, DME, Supervisory Background
REFERENCES:
Vicki Hamilton 337-***-****
Brenda Hobbs Yunis 337-***-****
Ginger Broussard 337-***-****
Tanya Joseph 337-***-****
Mary Dugas 337-***-****
Delaine Henry 337-***-****
Patricia Hanks 337-***-****
Beth Cain Mendoza 337-***-****
Mel Jolet 337-***-****
Madge Larson 337-***-****
Tracey Romero 337-***-****
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