Krisandra Myrie
Customer Service
Atlanta, GA ***40
********@*****.***
Professional Summary
Advanced customer service professional with 5+ years in customer service/collections experience seeking opportunity for growth with an established company. Ability to work cooperatively as a member of a team as well as independently for overall team success and growth. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Order Picker/Inventory Specialist
Tuesday Morning Warehouse-Farmers Branch, TX
September 2022 to December 2024
Using the RF scanner to identify and locate specific products on warehouse shelves to fulfill customer orders.
Scanning incoming shipments to verify quantities and product details against purchase orders. Performing periodic inventory checks by scanning items to verify stock levels against system records. Entering product information into the WMS system through the RF scanner. Customer Service Representative
Chime Solutions-Dallas, TX
September 2019 to October 2022
Data entry/update direct deposit info
Create tickets for lost/stolen or incorrect paychecks Healthcare enrollment screening and inquiry
Ask probing questions to better assist
Verify caller and secure calls with personal information Transfer calls to appropriate departments/warm transfers. Process card and account payments
REMOTE
Collections Specialist
Caine & Weiner-Farmers Branch, TX
December 2016 to September 2019
Approx. 250 outbound calls to business and personal past due accounts. Negotiate payments and use probing questions and tactics to collect debts. Process credit card/debit card payments
Review account information and update personal and work contact information, bank information and addresses.
Data entry
IN OFFICE
Cashier
Golden Chick-Dallas, TX
July 2014 to December 2016
Greet guests and correctly take, repeat and enter orders Operate cash register and return correct change
Assist in food prep and packing orders correctly
Operate drive thru area
Education
High school diploma
Skills
• Outbound Sales
• Analysis skills
• Time management
• Google Suite
• Business development
• Medical office experience
• HIPAA
• Telemarketing
• Communication skills
• Call center
• Customer service
• Negotiation
• English
• Salesforce
• Conflict management
• Accounts payable
• Order entry
• Cold Calling
• EHR systems
• Inside sales
• Computer skills
• Order Entry
• Sales
• Outbound sales
• HubSpot
• Account Management
• Medical terminology
• Microsoft Outlook
• Accounts receivable
• CRM software