Customer Service Community
Resume:
October 2022 - February 2024
Natasha Cepeda Merhi
* ****** ** ***** **********, Rhode Island
401-***-**** • **********@******.***
Career Objective
My career objective is to secure a position in the hospitality industry where I can combine my passion for exceptional service with my strong communication and teamwork skills. I aim to contribute to a positive dining experience for guests while continuously developing my abilities in a dynamic environment. Ultimately, I aspire to grow within the industry and take on new challenges that allow me to enhance my expertise and support the success of the establishment.
Work Experience/Community Service
Concessions
Showcase Cinemas
I worked as a cashier at Showcase Cinemas. I greeted the customers and operated point sale terminals under demanding conditions. This job taught me a lot on how to deal with customers because i’d often interact with them and help them with whatever they needed. I was also crossed trained to work as an usher, where I would care and maintain for the theater and tend to guests’ comfort and assist them with any questions or problems.
Server at Pf Changs
Pf Changs
At P.F. Chang’s, my duties as a server involved providing exceptional service in a dynamic and fast-paced environment. I greeted guests with a warm welcome, took accurate orders, and served food and beverages promptly. I was knowledgeable about the menu and offered recommendations to enhance the dining experience. Additionally, I maintained a clean and organized dining area, and worked closely with the kitchen and other staff to ensure efficient service. My role also included handling any guest concerns with professionalism and ensuring that each guest had a memorable and enjoyable experience. Server
La Casona
At La Casona, my duties as a server involved providing excellent April 2023 - August 2024
Aug 2023 - May 2027
customer service in a vibrant Colombian restaurant. I greeted and seated guests, took orders accurately, and served food and beverages promptly. I ensured that all guests had an enjoyable dining experience by addressing their needs and preferences. Additionally, I spoke both Spanish and English to effectively communicate with a diverse clientele, enhancing their experience by making them feel welcomed and understood. My role also included maintaining cleanliness and organization of the dining area and assisting with any other tasks to support the team.
Server
Fogo de Chao
At Fogo de Chao, my duties as a server included delivering an exceptional dining experience in a renowned Brazilian steakhouse. I welcomed guests warmly, explained the unique churrasco dining style, and ensured their needs were met throughout their meal. I skillfully managed tables, took and served orders, and provided recommendations on menu items. Additionally, I maintained a high standard of cleanliness and organization in the dining area, and worked efficiently with the kitchen and other staff to ensure a seamless service. My role also involved ensuring that guests had a memorable and enjoyable experience, contributing to the restaurant's reputation for outstanding hospitality.
Skills
Problem Solving Skills
Customer Service Skills
Time Management Skills
Multitasking Skills
Spanish
Leadership Skills
Education
University of Rhode Island
Psychology (BS)
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