Operations Manager Customer Service

Amy Ciszek

Director of Operations

*******@******.*** Eagle, 81631, United States 970-***-****

Summary

Dynamic Director of Operations with over 10 years of progressive leadership experience in managing diverse teams and operations. Proven track record in overseeing large-scale facilities, resolving operational issues, and implementing effective marketing strategies that increased occupancy and revenue. Successfully led a team of over 100 staff at a 140-unit resort, ensuring operational excellence and exceptional customer satisfaction. Committed to leveraging expertise to drive efficiency and growth in a fast-paced environment. Work Experience

Director of Operations, Vacasa, Vail

Oct 2021 – Present

Oversaw day-to-day operations of a 140-unit resort with over 100 staff members. Orchestrated effective scheduling and budget oversight to enhance operational efficiency. Diagnosed and promptly resolved operational issues within the lodging facility. Devised and implemented promotional strategies that significantly increased occupancy rates.

Recruited and trained new employees, showcasing best practices for customer service. Planned and executed innovative marketing campaigns to bolster property branding and revenue generation.

District Operations Manager, Ace Hardware Stores, Eagle Jan 2019 – Sep 2021

Cultivated a strong, resilient team by identifying and onboarding highly qualified candidates for essential front-line and senior management positions. Evaluated financial strengths and weaknesses by meticulously reviewing KPIs and tracking metrics.

Provided exceptional customer support by exceeding expectations and addressing diverse needs.

Resolved employee, customer, and vendor conflicts through effective mediation and problem-solving skills.

District Manager, Pier1, Avon

Jul 2017 – Jan 2019

Mitigated annual budget overages by diligently monitoring expenses and strategically allocating resources.

Coordinated and managed all operational aspects across the district for optimal performance.

Recruited, hired, and onboarded senior management while maintaining a low turnover rate.

Fostered team success by effectively directing, motivating, and providing constructive discipline to staff.

Multi Store Operations Manager, The Home Depot, Avon Aug 2012 – Jul 2017

Addressed and resolved escalated customer complaints, striving to restore customer satisfaction.

Established clear performance expectations, conducted evaluations, and implemented necessary corrective actions or merit-based increases. Maintained store standards in merchandising, security protocols, and visual presentation. Forecasted sales, inventory demand, and labor requirements to successfully develop the annual budget.

Owner/Principal, Synergy Design Group, Aspen

Jul 2006 – Aug 2012

Established business operations from the ground up, generating $500K in annual revenue.

Forged valuable partnerships through effective remote and face-to-face networking. Enhanced company growth through strategic marketing, advertising, and social media engagement.

Boosted revenue by deploying innovative, results-driven sales strategies, coupled with strong industry partnerships.

Education

BBA, Southern Illinois University, Edwardsville, USA Sep 1988 – Aug 1992

Skills

Schedule coordination Project management Customer relations Quality assurance Business management Decision making Strategic planning and execution Operations oversight

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