Sales Associate Customer Service
Resume:
Geoffery Stone
millwork specialist sales associate - Lowe's Home Improvement
Raytown, MO 64133
*************@*****.***
Professional Summary
Motivated customer service specialist with over 10 years years retail experience in a fast-paced, team-based environment. Patient and empathetic with extensive background in conflict resolution and customer care. Reliable with a record of successfully contributing to team goals. Inventory management and merchandising experience. Dedicated, hardworking, critical thinking, team leader, Friendly Sales Associate adept at working in diverse retail and customer service environments. Authorized to work in the US for any employer
Work Experience
Assistant receiving manager
Menards Distribution Center / Midwest Manufacturing-Kansas City, MO March 2018 to Present
Manage over 50 people.
Insure lumber yard and garden center is neatly and fully stocked and serviceable for guest Operate forklifts and power equipment
Train others to utilize power equipment
Conflict resolution
Increase morale and productivity of team.
Ensure that safety protocol and guidelines are being followed Unload box trucks and flatbed
Sort product.
Receive and ship packages.
Create innovative and efficient ways to complete day to day operations Won top 5 yard in the market 2023
Strategically think of and implement ways handle day to day task. millwork specialist sales associate
Lowe's Home Improvement-Kansas City, MO
June 2013 to January 2018
Wrote, negotiated and finalized sales contracts.
Maintained adherence to all company protocols.
Kept work areas clean and neat at all times.
Provided repeat customers with exceptional care and attention. Prioritized and accomplished wide range of tasks each shift. Prepared outgoing shipments.
Worked collaboratively in team environment.
Directed individuals to merchandise locations Suggested accessories and complementary purchases.
Accepted and processed returns.
receiving and mechandising associate
Macy's-Kansas City, MO
August 2012 to April 2015
Prepared merchandise for sales floor.
Directed individuals to merchandise locations.
Accepted and processed returns.
Maintained adherence to all company protocols.
Monitored entrances, exits and fitting rooms for signs of theft. Reported incidents to management.
Prioritized and accomplished wide range of tasks each shift. Prepared outgoing shipments.
Worked collaboratively in team environment.
Mason's Assistant
Kansas city Stone-Kansas City, MO
June 2011 to November 2012
kansas city, mo
Completed tear-down of existing structures and prepared for new construction. Dug trenches, back filled holes and compacted earth to prepare for new construction. Prepared and cleaned construction sites by removing debris. Loaded and unloaded building materials used for construction. Applied caulk, sealants and other agents to installed surfaces. Accurately estimated time and materials costs for projects. Mixed porridge of catch basins and poured and sawed off concrete and asphalt. Requisitioned new supplies and equipment.
Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
Monitored inventory and reported items to be restocked for each job. Set ladders, scaffolds and hoists in place for taking supplies to roofs. sales associate
Sears Outlet-Kansas City, MO
August 2010 to April 2011
Wrote, negotiated and finalized sales contracts.
Directed individuals to merchandise locations.
Suggested accessories and complementary purchases. Maintained adherence to all company protocols.
Monitored entrances, exits and fitting rooms for signs of theft. Kept work areas clean and neat at all times.
Provided repeat customers with exceptional care and attention. Prioritized and accomplished wide range of tasks each shift. Prepared outgoing shipments.
Worked collaboratively in team environment.
Contacted other store locations to determine merchandise availability. Responded to customer questions and requests in a prompt and efficient manner. Recommended merchandise to customers based on their needs and preferences. Greeted customers in a timely fashion while quickly determining their needs. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Wrote sales slips and sales contracts.
Built relationships with customers to increase likelihood of repeat business. Engaged with customers in a sincere and friendly manner. Prioritized helping customers over completing other routine tasks in the store. receiving and Sales Floor Associate
Babies"R"Us-Tulsa, OK
June 2009 to January 2010
Trained 10 new sales associates each quarter.
Mentor new sales associates to contribute to the store\'s positive culture. Alerted customers to upcoming sales events and promotions.Maintained established merchandising standards, including window, sales floor and promotional displays. Shared best practices for sales and customer service with other team members to help improve the store\'s efficiency.
Operated a cash register for cash, check and credit card transactions with 100% accuracy. Stocked and replenished merchandise according to store merchandising layouts.Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays.Identified potential shoplifters and alerted management.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Educated customers about the brand to incite excitement about the company\'s mission and values.Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.receiving and freight associate.
Receiving Associate
Walmart-Broken Arrow, OK
May 2008 to May 2009
Moved freight, stock and other materials to and from storage and production areas and loading docks. Stocked, staged and transported goods.
Verified computations against physical count of stock. Picked up incoming stock and delivered materials to designated locations. Used item numbers to properly stock warehouse.
Loaded and unloaded pieces into boxes for shipment. Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
Refilled and rotated items on shelves to maintain well-stocked inventory. Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Prepared merchandise for sales floor.
Directed individuals to merchandise locations.
Monitored entrances, exits and fitting rooms for signs of theft. Updated computer inventory listings.
Worked collaboratively in team environment.
receiving associate
Kohl's Corporation-Tulsa, OK
November 2007 to March 2008
Cleaned and maintained the warehouse in compliance with OSHA safety standards. Led warehouse improvement initiatives to advance operational efficiencies. Stacked and stored pallets at the end of the shift to keep warehouse clean and organized. Used item numbers to properly stock warehouse.
Loaded and unloaded pieces into boxes for shipment. Trained staff on material handling processes to reduce shipping times. Moved freight, stock and other materials to and from storage and production areas and loading docks. Prepared merchandise for sales floor.
Maintained adherence to all company protocols.
Monitored entrances, exits and fitting rooms for signs of theft. Kept work areas clean and neat at all times.
Worked collaboratively in team environment.
Education
High School Diploma
Central high school - Kansas City, MO
2006
Skills
• point of sale (7 years)
• Order picker
• Warehouse experience
• Power tools
• Computer skills
• Customer service
• Freight
• Mentoring
• Merchandising
• Time management
• POS
• merchandising (7 years)
• Forklift
• Basic math
• credit card (7 years)
• Sales
• Schematics
• Millwork
• Negotiation
• Construction
• Load & unload
• Microsoft Office
• Retail sales
• Masonry
• Training & development
• credit (5 years)
• Manufacturing
• Retail sales (10+ years)
• Cash handling
• Planograms
• Conflict management
• Assembly
• Math
• Cash register
Certifications and Licenses
Forklift Certification
March 2018 to Present
Additional Information
SKILLS
Customer-oriented Retail sales
Point of Sale (POS) system operation Active listening skills Quick learner Credit card transactions
Organized multi-tasker Computer literate
Able to lift 100 pounds POS systems knowledge
Friendly and helpful Merchandising
Late-night shift availability Stocking
Good with numbers and math Skilled problem solver
Fast and efficient service worker Shipment processing Skilled up seller Motivated team player
Accustomed to shift work Sales experience
Dedicated team player Staff training and development Retail merchandising specialist
Basic administrative knowledge
forklift operator
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