General Manager Customer Service
Resume:
Objective
I have more than ** successful years of experience in Hotel management and Operations,
with impeccable credentials and a proven record of achieving positive results (Hilton, South Sinai Hotel, and REWE Group Calimera Aktivhotels. LTI and Primasol Hotels I’ am highly motivated and offer an extensive hotel and resort operations background, with the ability to develop a reliable team in a professional working environment, bringing out the potential in each member of the team.
Work History
2010-15 Hotel Manager
Current Golden Beach Resort
• Beach resort 105000 sq. property 500 Rooms, 8 Restaurants, 9 Bars, Discotheque, Fitness Center, Health Center, Meeting room with a seating capacity of up to 90 guest.
• Aqua park with 14 water sliding games
• Game-room with electronic games updated
• Responsible for 550 employees and 25 Managers
• Ensured consistently high quality of service and maximum profitability of the property
• Providing leadership to the management team
• Coordinating the work of all departments
• Participating in the formulation of hotel policies and strategies
• Leading hotel staff in meeting, financial, environmental and community responsibility
• Responsible for the overall performance of the hotel, Daily Operations,
• Finances, and Marketing, overseeing budgets, analyzing financial reports, or implementing cost-saving measures.
• Daily Animation day and activity performance and their event with FB
• Human Resources, controlling hiring and firing according to the hotel policy 2010-11 Hotel Manager
2015-07 Movie Gate Golden Beach Resort
• Beach resort 105000 sq. property, 456 Rooms, 8 Restaurants, 9 Bars, Discotheque, Fitness Center, Health Center, Meeting room with a seating capacity of up to 70
• Movie shooting studio, Cinema, kite and windsurf school and diving center
• Responsible for 450 employees and 13 Managers
Nadi Ishak
Hanna
Contact
Address: 39 hubbard
place Brooklyn NY 11210
Phone: 332-***-****
Gender: Male
Mail: *******@*****.***
Skills:
IT
MS Office (Excel,
Word, Access)
Opera
Keynote
Access database
Others: Property
Management System:
Comsys, Fidelio
version
• Ensured consistently high quality of service and maximum profitability of the property
• Providing leadership to the management team
• Coordinating the work of all departments
• Participating in the formulation of hotel policies and strategies
• Leading hotel staff in meeting, financial, environmental and community responsibilities
• Responsible for the overall performance of the hotel
•
•
2003-05- Resident Manager
2010-10 Rewe, Touristic / Club Calimera
Golden Beach Resort 460 Rooms
• Responsible for implementation of Calimera touristic standards in both properties
• Developed a refurbishment program with help from the General Managers from both properties to comply with REWE touristic operation standards
• Elaborated and revised the monthly and annual operating budget
• Developed innovative programs to increase guest's satisfaction and experience
• In cooperation with both General Managers & owner representatives I managed and oversees the hotel operations to ensure consistently high quality of service and maximize profitability
• Supervise daily hotel operations across departments, including front office, housekeeping, food and beverage, and maintenance.
· Ensure all departments adhere to company policies, standards, and procedures.
*Handle guest complaints, inquiries, and feedback promptly and professionally Work with the General Manager to prepare and manage operational budgets. 1998-6 EAM – In charge of Rooms Division
2003-04 Hilton Hotel & Ghazala Hotels
600 rooms 6 restaurants one banquet, conference room, 4 bars one disco
• Maintains accurate records including cash flow sheet, guest floor limit, AR Aging reports direct billing etc.
• Assist the General Manager during morning meetings or conducts The morning Department Manager meetings in the absence of the General Manager.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Ensure full compliance to Hotel operating controls, SOPs, policies, Procedures and service standards
• I was responsible for guaranteeing the transition was problem-free For the daily hotel operations, ensuring the guest's satisfaction, maintaining contacts with local and European tour operators, and guiding all subjects of rooms, sales, and marketing.
• ensuring that the team has the capabilities to meet expectations.
• Supportable operations in other departments (including Front Office, Engineering/Maintenance and Housekeeping)
1995-0
6-
Front Office Manager
1998-0
7
Ghazala Hotel & Resort, south Sinai Hotels
• Oversee quality and assurance of front desk daily operations Responsible for rooms budgeting, forecasting, staf training and daily operations.
Accomplishments Certifications
High ranking of guest recommendation on holiday-check from 56% to 90%
• High ranking of guest recommendation on holiday-check from 84% to 91%
• Award certification from Booking.com review portal
• Reduced employees turn over from 20% to 5%
• Award certification from Holiday check review portal Languages skills
• Arabic, mother tang
• English : Spoken, Written
• French : Spoken, Written
• Italian beginner
• German : beginner
Training Courses
THISTLE Hotel / London
For 6 months of Management training including-
Be my Guest program and customers service
standard Rooms division tasks and operation
Invest in people programs,
Yield management program.
Hotel Management course by DGICO, Worldwide consultants In Hotel, Tourism & Leisure Industries
.OTHER ACTIVITIES:
Business Forum “Life Coaching, Sales Effectiveness, Human Resources and Social Media” Rotary Club Hurghada Cosmopolitan
Holiday-check training Essential
IT: MS Office, Excel, Word, Access “knowledge of creating Access database
Others: Property Management Systems: Comsys, Fidelio version REFERENCES:
SHALABY SAMEH
CEO GATE HOSPITALITY
Dr Ali ELDABY Chairman,
Golden Beach resort
Mr Maghraby Vice Chairman
GoldenBeach
1992-0
1
Reservation Manager
1995-0
1
Movenpick Sharm El Shekh & Ghazala`s South Sinai Hotels
MR PETER SCHIESS
General Manager Radisson SAS Resort Hotel Taba,003*********** MR MICHEAL SLOAN / GENERAL MANAGER THEISTAL HOTEL / LONDON MR THOMAS PARRINGER / OPERATION MANAGER Tel: +491**********
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