Customer Service Assistant Manager

Gaurav Pokhrel

Dynamic and results-driven restaurant professional with over two years of experience in front-of-house operations, customer service, and team leadership. Proven ability to manage reservations, resolve customer complaints, and oversee smooth daily operations in fast-paced environments. Adept at training and mentoring staff to enhance performance and improve guest satisfaction. Committed to maintaining operational efficiency and delivering exceptional dining experiences.

***************@*****.*** 647-***-**** Calgary, AB

WORK EXPERIENCE

Karahi Boys

Assistant Manager Aug 2023 - Dec 2024

• Managed daily front-of-house operations, ensuring smooth customer service during peak hours.

• Supervised seating arrangements, assigned tables, and handled reservations and waitlists efficiently.

• Provided exceptional customer service by addressing complaints promptly and ensuring guest satisfaction.

• Oversaw phone orders, managed in-house dining reservations, and maintained an organized workflow.

• Trained and mentored new staff members to enhance team performance and service quality.

• Collaborated with kitchen staff to ensure timely and accurate food delivery, maintaining high service standards.

• Conducted regular staff meetings to communicate goals, provide feedback, and address operational challenges.

• Maintained cleanliness and organization of the front-of-house area, ensuring compliance with health and safety standards.

Karaikudi Chettinad Restaurant

Food Expeditor/ Kitchen Manager Jan 2022 - Aug 2023

• Coordinated between the kitchen and serving staff to ensure timely and accurate order deliveries.

• Maintained high standards of food quality, ensuring dishes were plated and served to meet restaurant standards.

• Assisted in food preparation during busy hours, maintaining consistency and efficiency in a fast-paced environment.

• Collaborated with team members to improve operational efficiency and enhance the dining experience.

• Implemented organizational techniques in food plating and preparation, reducing waste and improving operational speed.

• Maintained compliance with food safety and hygiene standards, ensuring a clean and organized kitchen environment.

EDUCATION

Centennial College

- 3.15 Jan 20222 - Aug 2024

SKILLS

• Team Leadership and Training

• Customer Service and Complaint Resolution

• Front-of-House Operations

• Order and Reservation Management

• Food Quality Assurance

• Fast-Paced Problem Solving

• Communication and Collaboration

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