General Manager North America
Resume:
IULIIA GOIVANIUK
Vancouver, BC.
************@*****.***
SUMMARY
A dynamic and results-oriented professional with over eight years of experience in customer-centric roles. I possess strong leadership abilities and effective communication skills and excel independently and as a collaborative team player. Combining strong interpersonal skills with a keen eye for detail, I thrive in dynamic settings where I can leverage my initiative and adaptability to exceed expectations. With a genuine passion for fostering positive guest experiences and a track record of operational excellence, I am poised to impact any role significantly.
EXPERIENCE
July 2024 - Guest Experience Manager
current Earls Kitchen+Bar Ambleside
●Lead guest-facing initiatives, building and nurturing relationships to create personalized, memorable experiences for regular guests.
●Develop and maintain a comprehensive guest database, ensuring preferences were noted and applied to enhance service.
●Roam the dining floor, interacting with guests, recognizing them by name and preference, and creating special moments to elevate their dining experience.
●Solve guest-related issues swiftly, leveraging communication and multitasking skills to ensure satisfaction.
April 2023 - Hospitality Manager
Dec 2023 MELCOM Group, Accra, Ghana
●Delivered exceptional guest experiences and maintained high standards of service across all venues.
●Adept at efficiently managing the day-to-day operations of multiple hospitality outlets, including restaurants, bars, and cafes.
●Skilled in optimizing workflow, overseeing staff, and enhancing productivity to achieve operational excellence.
●Committed to cultivating a customer-centric environment, I prioritize guest satisfaction by anticipating their needs and exceeding their expectations.
●Demonstrated ability to lead and motivate diverse teams, fostering a collaborative and cohesive work culture, and empowering staff members by conducting training programs.
Aug 2021 – Manager
June 2022 Sky Bar 25, Accra, Ghana
●Trained employees on additional job positions to maintain coverage of roles.
●Assigned tasks to associates to fit skill levels and maximize team performance.
●Recruited and hired qualified candidates to fill open positions.
●Completed thorough opening, closing, and shift change functions to maintain daily operational standards.
●Enforced customer service standards and resolved customer problems to uphold quality service.
●Exercised good judgment and decision-making when escalating concerns and resolving issues.
●Monitored staff performance and addressed issues.
Nov 2014 - Flight Attendant
June 2020 EMIRATES, Dubai, U.A.E.
●Provided a safe environment for passengers and crew through safe work practices and regulations.
●Exceeded customer expectations and provided unique, personal, memorable in-flight experiences.
●Provided exceptional service for V.I.P.s, celebrities, and high-value customers.
●Recognized and respected cultural differences and the individual needs of customers and fellow employees.
●Promoted the exquisite premium class cabin and generated sales for the company through passenger upgrades and duty free sales.
●Established and maintained a positive and effective flow of communication at all times.
●Demonstrated a professional image at all times, representing the prestigious Emirates brand.
●Dealt with difficult, high-stress situations such as medical emergencies and disruptive passengers.
July 2014 - Translator
Nov 2014 La Cittadina Fondazione, Romanengo, CR, Italy
●Responsible for translating scientific paperwork between English and Italian
●Handled communications, translated calls and emails
●Demonstrated high organizational abilities and thrived in a fast-paced environment
●Displayed initiative, integrity, and professionalism at all times
Jan 2014 - Sales Representative
April 2014 Studiozeta Showroom, Milan, Italy
●Developed contact with potential customers in the industry by calling, emailing, and scheduling meetings in person.
●Present information about company offerings during trade shows and other events to both English and Russian-speaking clients.
EDUCATION
Sep 2008 MA in Foreign Affairs
– June 2013 Chernivtsi National University, Chernivtsi, Ukraine
part-time
Sep 2008 MA in Translation
– June 2013 Chernivtsi National University, Chernivtsi, Ukraine
full-time
Sep 2004 Associate Degree in Pedagogy
– June 2008 PEDAGOGICAL COLLEGE, Chernivtsi, Ukraine
SKILLS
Communication, flexibility at work, customer service, decision making, teamwork, professionalism and responsibility, quick learner, strong interpersonal skills, friendly and approachable, cultural awareness, and attention to detail.
LANGUAGES
English, Ukrainian, Italian, Russian
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