Quality Assurance Supervisor
Resume:
Courtney
Ritchie
Logan, UT *****
*****************@*****.***
WWW: Bold Profile
With a proven track record at JBS Beef Plant, I excel in supplier quality management and fostering team growth. My expertise spans from enhancing QA processes to training adept teams, significantly improving operational standards. Skilled in record-keeping and leveraging active leadership, I drive excellence in plant operations and quality inspections. Accomplishments Used Microsoft Excel to develop inventory tracking spreadsheets. Supervised team of 20 to 40 staff members.
Documented and resolved sanitation and quality standards which led to minimizing downtime and customer claims.
Skills Supplier quality management
Quality inspections
Temp verifications
Pre-operational Inspections and operational records Record Keeping
Training
Knowledge of plant operations including maintenance and sanitation duties Quality Assurance Supervisor
JBS Beef Plant, Hyrum, UT August 2016 -
Current
Work History
Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
Monitored auditing processes, development and user acceptance testing. Provided development team with insights and recommendations for Safety Chain app and feedback for improvement.
Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
Used Excel and Microsoft 365 to maintain database of test reports and calibration records.
Educated employees on specific QA standards and confirmed maintenance of standards.
Tracked quality issues with external customers, suppliers, and internal plant operations.
Applied coaching techniques and tools to support managers and team members in improving performance.
Reported production malfunctions to managers and production supervisors. Recorded, analyzed, and distributed statistical information. Implemented new quality assurance and customer service standards. Welder Helper
ICON Health & Fitness, Logan, UT August
2014 - May 2015
Backroom Zone Supervisor
Wal-Mart Supercenter, Heber, UT July 2011 -
February 2013
Customer Service Cashier
Bell Oil & Gas, Coalville, UT March 2007 -
December 2010
Waitress Trainer
Polar King, Coalville, UT September 2007 -
April 2010
Monitored staff organization and suggested improvements to daily functionality. Moved up throughout time at company, from fat/bone picker to QA technician then Team Leader to Production Supervisor and finally, QA Supervisor. Fetched materials, equipment, and tools for welding professionals. Removed trash and excess materials to clean up work areas. Chipped off excess weld, slag, and spatter using hand tools. Prepared welding equipment to perform advanced welding work. Fabricated shop parts directly from blueprints.
Organized and rotated back stock for easy replenishment. Verified proper tagging, hanging and coding of new merchandise. Moved up quickly, started as Overnight stocker to overnight support manager to Backroom Zone supervisor.
Utilized POS system to handle customer cash and credit card transactions. Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Answered product questions using knowledge of sales and store promotions. Counted money in drawers at beginning and end of each shift. Worked at 3 different locations: Coalville, Silver Creek and Best Western owned by same company in Coalville, UT.
Redeemed coupons to discount purchases.
Resolved customer complaints and maintained clean and tidy checkout area. Conducted inventory counts by adding each item in stock and documenting in computer system.
Maintained current knowledge of store promotions and highlighted sales to customers.
Processed refunds and exchanges in accordance with company policy. Operated cash register to record transactions accurately and efficiently. Learned duties for various positions and provided backup at key times. Taught servers to memorize menu ingredients and provide information on preparation methods.
Trained new team members on restaurant procedures, menu items, and performance strategies.
Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Utilized effective communication techniques to support server learning and comprehension.
Established and maintained positive relationships with trainees to drive successful learning outcomes.
Maintained shifts not covered.
On call at all times.
GED
North Summit High School, Coalville, UT
June 2017
Education
Certifications Food Safety System Certification 22000 – FSSC 22000. HACCP Certification Training completed through FSNS. Worked hand-in-hand with USDA.
Contact this candidate