Customer Service Representative

Sylvia Solomon

Customer Service Rep

**** ********** ***, ************, ***, 32208

229-***-****

****************@*****.***

Customer Service Representative with over 9 years of experience in enhancing customer loyalty and satisfaction through effective communication and resolution strategies. Demonstrates strong skills in time management, conflict resolution, and team collaboration, consistently surpassing service targets and optimizing processes. Passionate about fostering a supportive environment and eager to contribute innovative solutions to improve team performance further. Employment history

Customer Service

Representive,

Teleperformance, Aug

2020 - May 2024

Utah

Paraprofessional/

Substitute Teacher,

Valdosta Board of

Education, Jun 2015 -

Jun 2020

Valdosta

Skills

Time Management Customer Retention Team Collaboration Conflict Resolution Empathy Development

Education

Park University, Missouri

City, Aug 2009 - Jun 2013

BA in Sociology

Did not complete program.

Wiregrass Georgia Technical

College, Valdosta, Feb 2003 -

Jun 2004

Healthcare Specialist

A certificate.

Jul 18, 1968

English

Handled diverse customer inquiries, resolving issues promptly. Consistently exceeded service targets, enhancing customer satisfaction and loyalty. Streamlined communication processes, reducing average call handling time. Implemented effective solutions, contributing to improved team performance. Optimised call handling processes, significantly reducing average resolution time. Consistently surpassed service targets, fostering enhanced customer loyalty. Fostered inclusive learning environments, supporting diverse student needs—adapted teaching methods to enhance comprehension and engagement across subjects. Provided individualized assistance to students with special needs, facilitating their academic and social growth. Collaborated with teachers to ensure consistent support. Implemented behavior management strategies, leading to a notable reduction in classroom disruptions. Contributed to improved overall academic outcomes.

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