Customer Service Representative
Resume:
Aisha Monica Brave
Seffner, FL ***** ********************@*****.*** 786-***-****
Work Experience
Customer Service Representative
Concentrix-Tampa, FL
January 2024 to November 2024
Responsible and mature sales associate who thrives in fast-paced environments.
Enjoy working as part of a team to achieve sales goals.
Handling inbound calls from customers
Handling inbound calls from customers
Friendly and reliable customer service professional skilled in achieving sales targets.
Researching and resolving customers' sales issues and/or high bill escalated calls.
Apple Billing Support
Remote CSR Sales Support
Inktel Direct-Atlanta, GA
September 2021 to January 2024
Responsible and mature sales associate who thrives in fast-paced environments.
Answering inbound customers calls, assisting with product inquiries, and troubleshooting products all while entering information in a Salesforce database
Processing customer’s orders including creating a detailed cases on Sales Force system
Enjoy working as part of a team to achieve sales goals.
Friendly and reliable customer service professional skilled in achieving sales targets.
Researching and resolving customers' sales issues and/or high bill escalated calls.
Remote CSR
Support.com IT Support-Atlanta, GA
April 2020 to August 2021
Researching and resolving customers' sales issues and/or high bill escalated calls.
Install and configure software and computer systems.
Troubleshoot and resolve issues with software or hardware. Walk colleagues or clients through steps to help them resolve their technical problems.
Maintain procedures and reports that provide technical support to the entire organization.
Analyse records and logs to spot underlying trends and potential issues.
Support the implementation of new solutions or applications. Establish accounts for new users and assist with password or login problems.
Test, evaluate, and make decisions about new technology for the business.
Participate in business-wide meetings to provide insight into technical requirements.
Ups International Customer Service
UPS-Tampa, FL
January 2014 to February 2020
International Back office and customer service
Customer Service Representative on-site at The Corporate office in Tampa, Florida.
Researching and resolving customer’s sales issues and/or high bill escalated calls.
Handling inbound calls from customers looking for information on international services and/or moving.
Updating customers’ accounts such as, starting and stopping service, billing adjustments, new
Moving services, either locally or long-distance customer service basics and back office
Sales Representative
PODS-Clearwater, FL
January 2014 to April 2016
Customer Service Representative on-site at The Corporate office in Clearwater, Florida.
Researching and resolving customer's sales issues and/or high bill escalated calls.
Handling inbound calls from customers looking for storage and/or moving.
Managed daily operations of automotive service department generating
$12.5 million annually. Provided floor sales leadership and Supervised eight associates. Rapidly promoted from initial sales associate position.
Introduced new PODS Containers into the market, often closing sight-unseen sales of newly released products.
Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts.
Increased territory sales from less than $4 million to $8.2 million within two years, exceeding quota by 12% in 2014 and 15% in 2015.
Customer Service Representative
AT&T/ iqor-Fort Lauderdale, FL
March 2011 to October 2013
Handled inbound calls from At&t customers, answering questions they have regarding their home
Phone and u-verse services in a fast-paced, high-volume environment. Entered new orders, refill orders, answered concerns regarding co-pays, handled credit card
Disputes, Entered address changes and updates, and spoke with internal customers and employees as well.
Manually processed as well as verified that payments were applied correctly to customers’ accounts.
Updated customers’ accounts when necessary.
Resolved escalated member issues through the pull and copy queue.
Billing/roadside dispatcher/Customer Service
Inktel Direct-Tamarac, FL
March 2008 to July 2010
Assisted members over the phone with questions concerning their coverage
Responsible for claims billing and payment tracking
Arrive at work on time daily, ready for duty,
Provide towing and roadside assistance in a safe, professional, and timely manner, free of Accident, injury, damage;
Submit accurate invoices and appropriate payment on time for processing;
Complete pre-trip inspection sheets daily;
Maintain truck fluid levels according to manufacturer standards;
Maintain consistently excellent attendance;
Abide by all Federal, State, and Municipal laws, rules, and ordinances and maintain a clean
Driving record;
Maintain truck and equipment in a safe, clean state, operating it in a safe and professional
Manner;
Consistently ensure quality customer service through professionalism, timely response, skill and courtesy;
Maintain personal appearance and uniforms in compliance with established Company
Standards;
Cooperate with all co-workers;
Provide accurate and timely service when releasing vehicles from storage on weekends and after hours.
Customer Service /Sales Representative
NCO Group-Lenexa, KS
April 2007 to March 2008
Handled inbound calls from At&t customers, answering questions they have regarding their home
Phone and u-verse services in a fast-paced, high-volume environment. Entered new orders, refill orders, answered concerns regarding co-pays, handled credit card disputes entered address changes and updates and spoke with internal customers and employees as well.
Manually processed as well as verified that payments were applied correctly to customers’ accounts.
Updated customers’ accounts when necessary.
Resolved escalated member issues through the pull and copy queue.
Floor Sales
Wal-Mart-Kansas City, KS
August 2004 to March 2008
Deli/produce associate
Prepared bakery and deli items
Unloaded deli products and transfer stock to storage areas
Sliced, cut, weighed, and priced stock in a considerate manner
Upheld shelves and maintained cases filled at all times
Operated cash register
Maintained courteous and friendly attitude toward customers Controlled freshness by rotating and coding all products and removing out-of-code merchandise
Tagged all products legibly in line with a price book
Maintained fresh items and weekly specials
Promoted latest items and weekly specials
Greeted all visitors and customers in a professional manner
Cleaned and sanitized the entire work area
Answered phone and took orders for particular requested items
Abided by all business policies as stated in the worker handbook.
Education
Billing and Coding, Florida Career College – Lauderdale Lakes, FL, April 2004 to November 2006
High School, Edison High School, Miami, FL
Skills
35 wpm
Credit
Customer Service (inbound, outbound, Outsourcing)
RECEPTIONIST
RETAIL
SALES
Word
Salesforce
Excel
PowerPoint
Outlook
CRM Internet Research
Windows NT/98/00/ XP/Vista
Telemarketing
Stock/Inventory
Creating Schedules
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