Customer Service Representative
Resume:
Dawn Salaam
Customer Service Representative
San Diego, CA
*************@*****.***
I have worked as a customer service representative most of my adult working life so I have over 25 yrs of experience in dealing with people near and far over the phone and face to face. I am a great listener and problem solver. I look at how to positively assess issues and concerns for the customer and company. I was awarded employee of the year in 2017 for my production as a financial advisor / customer service representative at Debtwave, my position did not offer commission but I received a lot of bonuses for my percentage in reaching the goals set forth through upper management. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Aztec Appliance - San Diego, CA
February 2022 to Present
• I answer incoming calls directing customers to individual sales reps or specific departments.
• I assist customers with payments on their orders, email them invoices.
• I assist with dispatching for the deliveries, scheduling and confirming delivery appointments.
• Assist sales reps with writing up their customers orders updating quotes to sales and create purchase orders.
• Assist drivers with delivery issues and returns.
• Assist with billing 3rd party installers for services rendered.
• Filing and all other duties as requested.
Customer Service Representative
Sutherland Global Services - Las Vegas, NV
December 2019 to Present
• Managed client records by managing their accounts answered questions assisted with making monthly payments with a warm and professional attitude. Logging every call and coding calls as required by providing policy and service information.
• Answered general questions
• Performed customer service surveys
• Resolved customer information and complaints
• Responded to claim inquiries
• Responsible for tracking and maintaining inventory Financial Advisor / Customer Service Representative DebtWave Credit Counseling - San Diego, CA
November 2015 to October 2019
• Helped clients become debt free while keeping them current with their creditors
• Educated clients on budgeting, credit reporting and debt management
• Responded to existing clients or creditor inquiries
• Explains features of company's services and responsibilities to clients
• Explains creditor concessionary policies and Debt Management Program benefits to clients
• Counsels clients experiencing hardships
• Counseling and periodic review of clients' current financial situation, including credit report review, providing recommendations for further success of the Debt Management Program, including payout forecast analysis of increased deposits and payments to creditors
• Verify client information is accurate
• Input Client information into Credit Soft software Customer Service Representative
Level Thirty Three - San Diego, CA
September 2013 to November 2015
• Entered customer interaction details in Credit Soft to track requests, document problems and record solutions offered
• Described debt settlement to customers, thoroughly explaining details of services and how they will affect their credit scores
• Offered advice and assistance to customers, paying attention to special needs or wants
• Answered constant flow of customer calls with up to 60 calls in queue per minute
• Energized and motivated in performing high quality customer service by answering all questions and concerns
• Assisted with outside parties to resolve discrepancies with outside collection agencies to negotiate settlements for clients outstanding debts with effective solutions
• Answered customer telephone calls promptly to avoid on-hold wait times
• Responded to customer requests for services and company information
• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Reported to work early and became aware of issues that may have needed to be resolved Education
High school diploma or GED in Business Adminstration Barclay's Career School - New York, NY
September 1984 to June 1986
High school or equivalent in Academics
Andrew Jackson High School - New York, NY
September 1980 to June 1984
Skills
• Data Entry (10+ years)
• Microsoft Office (10+ years)
• credit (5 years)
• Type over 50 wpm (10+ years)
• Good listener, reliable and always on time (10+ years)
• Customer Service (10+ years)
• Customer Care (10+ years)
• Customer Support (10+ years)
• CSR (10+ years)
• Call Center (10+ years)
• Negotiation
• Account Management
• Budgeting
• Typing
• Software troubleshooting
• Desktop Support
• Troubleshooting
• Help Desk
• Time management
• Microsoft Excel
• English
• Conflict management
• Microsoft Word
• Microsoft Outlook
• Order management system
• Administrative experience
• Oracle
• Microsoft Windows
• VPN
• Communication skills
• Computer skills
• Sales
• HVAC
• Operating Systems
• Typing
• Customer service
• Help desk
• Windows
• Desktop support
• Operating systems
• VPN
• Conflict management
• Budgeting
• Sales
• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Computer literacy
• Administrative experience
• Front desk
• Computer skills
• Communication skills
• Negotiation
• Customer support
• English
• CRM software
• Order management system
• Data entry
• Patient care
• Account management
• Databases
• Software troubleshooting
Certifications and Licenses
FINRA License
Assessments
Call center customer service — Proficient
January 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
January 2022
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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