Project Manager Social Media

Location:

Spring, TX

Salary:

96000

Posted:

February 21, 2025

Contact this candidate

Resume:

FRANCISCO

MORALES

PROJECT MANAGER

610-***-****

*********.********.**@*****.***

Spring, TX 77379

**/**/****

Guatemalan

CONTACT

SKILLS

• MICROSOFT WINDOWS SERVER

• Windows 98-2000-XP-W7-W10

• Google Works

• Social Media

• Responsibility at work

• Teamwork

• Adaptability

• Pressure tolerance at work

• Problem solving

• Organization

• Punctuality

• Processing of information

• Networking (IPv4 and IPv6)

• Coordination of work teams

• Networking & Hardware

With more than 20 years of experience in development and implementation for computer systems, multidisciplinary project management, technology consulting, operations, logistics, administration, customer service, on site and remote experience. PROFESSIONAL SUMMARY

PROJECT MANAGER

GSI DE GUATEMALA, S.A., Santa Catarina Pinula, Guatemala Senior Support Engineer

HCL DE GUATEMALA, S.A., Guatemala, Guatemala

Operations Manager

RENTOKIL GUATEMALA, Guatemala, Guatemala

EXPERIENCE

October 2022 - April 2023

• Document management and integration solutions

• Automation of flows and processes

• Planned, scheduled and coordinate project activities to meet deadlines. Coordinated team members to ensure tasks were completed on time and within budget.

•

Traveled to customer sites to keep projects on schedule while maintaining high quality.

•

• Documented project requirements, processes, and procedures.

• Developed project plans, tracked progress, and reported results to stakeholders.

• Monitored project milestones and deliverables.

Established strong relationships with vendors and negotiated favorable

• contracts.

May 2022 - September 2022

• Xerox escalation support for different printer families, and digital solutions. Provide technical support to engineers, technicians, and field specialists regarding technical questions, documentation, and/or case resolution procedures in the repair of Xerox printing equipment.

•

Resolve, document and escalate technical issues related to end users and

• internal customers.

Escalating and directing problems to other areas of technical service or more complex problems.

•

• Https://www.hcltech.com/

September 2021 - April 2022

• Ensuring Rentokil delivers on its promise to "do it right the first time". Prominent level in computing skills

(hardware and software)

•

Interaction through digital

technologies

•

• Microsoft Office

• Advanced Computer Maintenance

• Industrial Projects

• Capacity of negotiation

• Contract negotiation

• Conducting inventories

Xerox certification for iGen 4,

Versant, Iridesse

•

• EFI Certifications

LANGUAGES

• Spanish

Native

• French

Bilingual

• English

Bilingual

REMOTE SYSTEMS ANALYST II

HCL DE GUATEMALA, S.A., Guatemala, Guatemala

MANAGER / OWNER

Tiendas Coco, Guatemala, Guatemala

BUSINESS CONSULTANT

Business consultant, Guatemala, Guatemala

OPERATIONS MANAGER

COSIC, S.A., Guatemala, Guatemala

Responsible for a nationally based team of one hundred Technicians and Supervisors covering the Republic of Guatemala.

•

• Comply with the required productivity KPIs

• Responsible for proper scheduling of services and customer satisfaction Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.

•

Developed atalented team, participating in hiring, coaching, and performance

• management processes.

• Https://www.rentokil.com/gt/

July 2019 - September 2021

• Xerox iGen family escalation support specialist

Provide technical support to engineers, technicians and field specialists on technical issues, documentation and/or case resolution procedures for the repair of Xerox iGen family printing devices.

•

Escalating and directing issues to other areas of technical support or more complex issues.

•

• Https://www.hcltech.com/

October 2017 - June 2019

• Owner of two franchises 'Tiendas Mass'

Develop commercial strategies to increase our customer base, increase in-store traffic and optimize profitability

•

Meet sales objectives by training, motivating, advising, and providing feedback to sales staff

•

• Ensure elevated levels of customer satisfaction through excellent service

• Negotiation with suppliers

• Purchasing, sales planning, inventory taking

• Payments to suppliers

• In charge of hiring and payments to employees

June 2016 - October 2017

August 2015 - June 2016

Responsible for the contracting and maintenance of the network of providers of assistance services, maintaining the standards of quality and service requested by customers

•

BUSINESS DEVELOPER

DROGUERÍA WASHINGTON, S.A., Guatemala, Guatemala

OPERATIONS MANAGER

INVERSIONES QUATAR, S.A, Guatemala, Guatemala

Responsible at the national level for the attention of roadside assistance, medical legal services and of any kind that the client offers to its clients

•

Responsible for the proper functioning of the network, and the administrative

• accounting processes for the payment of the services provided Ensure that processes conducted in the correct manner and that contractual agreements between the company and suppliers

•

In charge for operations in the country, reporting to Regional Operations Management, and contributing to the commercial development of the different platforms offered in Guatemala

•

Constantly monitor that the goals of response times and services agreed using

• different KPIs to achieve it

• Monitor units in real time to maintain a reliable and controlled assistance team December 2014 - July 2015

Responsible for the search for projects for the development, licensing, and commercialization of new products for the local market

•

In charge of contacting and maintaining a network of contacts for the development of new business opportunities, among which are different chambers of commerce of Guatemala, and business development professionals worldwide

•

Plan and manage communication activities and feasibility studies for business development

•

Negotiate with new contacts and potential suppliers the best and most efficient conditions for business development to occur and establish a business relationship with foreign suppliers

•

Representative of Droguería Washington at the Pharmavenue congress, 2015

• Madrid May 2015

March 2014 - September 2014

Responsible for the planning, organization, and control of the logistics area of the company, both at the product level and at the personnel management level, to deliver orders to customers on time and accurately

•

Coordinate and optimize the operations area of the company, identifying routes for the efficient dispatch of products, to reduce costs, deadlines and have appropriate itineraries for delivery

•

• Plan and manage purchasing, transport, storage, and distribution activities Negotiate with suppliers and carriers, to obtain the best prices and rates for the company, also ensuring the efficient supply chain, from the coordination of purchases to the delivery of the product

•

• Support the plans of the Board of Directors

Achievements: In charge of the complete coordination for iron supply of 7,000 tons of corrugated steel bars of assorted sizes for ARKADIA project located on Boulevard Los Próceres zona 10

•

• (May 2013-August 2014)

HEAD OF OPERATIONS

ACEROS DEL SUR, S.A., Guatemala, Guatemala

Project managerr

Grupo corporativo, Guatemala, Guatemala

January 2007 - March 2014

Responsible for the planning, coordination, and control of purchases of raw materials and products for sale, storage, and distribution of orders to the company's customers, which included:

•

Ensure the proper maintenance of machinery, equipment, vehicles, and general operation of the facilities

•

Optimize the policy of supply and distribution of orders, to reduce costs and

• delivery times

• Supervise plant, production, and transport personnel

• Control both the safety of facilities and transport; Review and control production, overtime of the staff in charge and internal

• expenses and consumption of the area

Achievements: Creation of operational and administrative procedures in warehouse dispatches and inventories

•

Restructuring of the operational area of Aceros del Sur and creation of operational and procedural manuals

•

• Optimization of resources and reduction of operating and maintenance costs In charge of the complete coordination for the transfer of warehouses to new location

•

Temporarily assume any key position in case the responsible people are not at disposal

•

In charge of managing and negotiating the sale of all assets that could not transferred to the new facilities, managing to recover Q 385,000.00 in scrap metal and obsolete equipment

•

November 2003 - January 2004

Planned, scheduled and coordinate project activities to meet deadlines in diferent road maintenance projects.

•

• Successfully managed projects with tight deadlines and limited resources. Coordinated team members to ensure tasks were completed on time and within

• budget.

• Monitored project milestones and deliverables.

MASTER'S IN PROJECT MANAGEMENT

ESI School of Management

SCRUM MASTER

EDUCATION

December 2024

November 2022

Scrum Alliance

DIPLOMADO EN OPERACIONES

ESI School of Management

BACHELORS IN BUSINESS ADMINISTRATION

AIU Atlantic International University

High School Diploma

Instituto Experimental Francés Jules Verne, Guatemala City June 2022

June 2013

June 1992

12/01/11, 09/01/20, Board of Directors for the Guatemala's Bowling Social League, Secretary, Vocal, Vice president

ACTIVITIES

TECHNICALANDPROFESSIONALCOMPETENCES

• Microsoft Windows Server