Customer Service Administrative Assistant

GALE APODACA

**** ** ** ** ******* Apt ** Oakland Park Fl. 33334 Cell 443-***-**** *********@****.***

QUALIFICATIONS

Seasoned driver education professional with Law Enforcement experience working for both the State of Maryland and the Federal Government. Possess the demeanor to work with varied populations and provide superb customer service.

Demonstrated abilities in the education field, clerical duties and record-keeping tasks. Strong communication and organizational skills, highly driven, and possess professional work ethic.

PROFESSIONAL EXPERIENCE

Topline Driving School, Miami Florida 11/2022-PRESENT- Florida CERTIFIED DRIVER EDUCATION INSTRUCTOR

●Continuing to provide theoretical and applied training aimed at developing students driving abilities

●Provided students with exam preparation for their State of Florida Driver’s Exam

●Provided instruction in behind-the-wheel

Drive on Time Driving School, Berlin, Maryland 03/2017-04/2021- CERTIFIED DRIVER EDUCATION INSTRUCTOR

●Provided theoretical and applied training aimed at developing students driving abilities

●Administered examinations

●Official documentation of student performance for the Maryland Motor Vehicle Administration

●Provided instruction in the classroom and behind-the-wheel

Mr. Appliance, Baltimore, Maryland 03/2016-03/2017- ADMINISTRATIVE ASSISTANT

●Customer care specialist

●Parts requisitioning

●Appointment scheduling

●Organize technician routes

●Dispatching duties

State of Maryland Division of Community Supervision, Easton, Maryland 10/2004-11/2012- SENIOR AGENT

●Supervised individuals on community-based sentences, such as electronically monitored home detention, and provided field supervision of probationers. Assisted in the service of Warrants and Summonses

●Extensively interviewed probationers and parolees regularly to evaluate their progress in accomplishing goals and maintaining the terms specified in their probation/parole contracts and rehabilitation plans

●Managed the GPS Program to track Sexual Offenders

Federal Reserve Bank of Richmond, Baltimore, Maryland 2001-2003- POLICE OFFICER

●Monitored and authorized entrance of employees, visitors and couriers having business with the bank

●Operated the security camera systems of the bank

●Monitored and adjusted controls that regulate building systems

●Managed security schedules

●Answered alarms and investigated disturbances and irregularities of the interior and exterior of the bank, inspected all vehicles entering the bank property

United States Supreme Court Police, Washington, DC 1984-1991- POLICE OFFICER

●Provided physical security/protection for the Supreme Court Justices

●Conducting regular building and ground patrols

●Inspected incoming mail and packages

●Responded to reports of suspicious activities

●Made arrests at illegal demonstrations on court grounds

EDUCATION

●University of Maryland, College Park, Maryland

●B.A. in Criminal Justice

SKILLS

●Florida Certified Driving Instructor Licensed Medical Insurance Agent Microsoft Office

●Certified in CPR, AED and First Aid American Heart Association

●Bilingual Spanish

HONORS AND AWARDS

Recipient of the Easton Police Department’s Civilian Award for Bravery 2008

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