Customer Service Strategic Planning

KONNER MEARS

Branson, MO ***** 870-***-**** ******.******@*****.***

Summary

Resourceful professional in administrative management, known for high productivity and efficient task completion. Possess specialized skills in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and organizational improvement.

Commercial Driver 07/2023 to Current

Autozone Van Buren, Arkansas

Assisted in completing paperwork related to freight bills, invoices and other required documents.

Loaded and unloaded cargo in a safe manner according to company guidelines.

Inspected vehicles for mechanical items and safety issues and performed preventative maintenance when necessary.

Provided excellent customer service by responding promptly to inquiries about shipments or services offered.

Carhop 03/2021 to 08/2021 Sonic, America's Drive In Harrison, Arkansas

Filled out daily paperwork accurately including sales totals and inventory counts.

Collaborated with team members to streamline service and reduce wait times.

Used POS system and cash register to receive payments by cash, check, credit card and voucher. Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Facilitated training sessions for new employees on company policies and procedures.

Handyman 05/2018 to 08/2021 Self Employed Services Harrison, Arkansas

Set up and operated machine tools to repair or fabricate jigs, fixtures or tools.

Implemented troubleshooting techniques to resolve issue.

Responded quickly to service calls, including replacing filters, smoke alarms and locks to ensure safety and well being of tenants.

Prioritized handyman jobs by identifying urgent and important projects with concern for customer safety and security.

Installed equipment to improve energy or operational efficiency of residential or commercial buildings.

Awards

Academic Excellence Scholarship (2021 - present)

Business completer in High School (2020)

Word, PowerPoint, Excel, and Adobe Certified

Education and Training

Business Administration 12/2024 University of Arkansas - Fort Smith

Graduated University of Arkansas – Fort Smith with bachelor's in Business Administration

GPA: 3.15

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