Customer Service Teaching Assistant

Michael Brankin

Highlands Ranch, CO 303-***-**** *******.*******.*@*****.***

Summary of Qualifications

●Holds a Master of Public Policy with a strong desire to affect change in the community

●Team-oriented professional with experience in program support, having served as a teaching assistant in Master’s level coursework

●Policy enthusiast with keen ability to both understand and execute related procedures

●Expertise in customer service, having spent over twelve years in public-facing roles

●Excellent leadership and management skills with the ability to oversee and coordinate with teams of various sizes

●Empathetic, passionate mentor, having provided both community-based mentoring and classroom instruction

●Lived experience in overcoming obstacles related to traumatic brain injury and Autism Spectrum Disorder

Professional Experience

Goodwill Industries October 2024 – Current

Floor Supervisor Littleton, CO

●Lead a team of sales associates, while providing support to team members with intellectual/developmental disabilities, in alignment with Goodwill’s mission and values

●Provide excellent customer service to diverse customer base, including de-escalation and assisting in manners involving other team members

●Manage activities of volunteers from the community, must of which are justice-involved individuals

●Adaptability in a variety of tasks, completing both administrative and logistical duties while ensuring a positive customer experience

●Meeting required timelines through effective delegation and ability to multitask

North Face May 2023 – September 2024

Sales Associate Castle Rock, CO

●Created a customer-centered environment by utilizing effective communication and customer service skills

●Maintained the store’s highest rate of enrolling customers in a loyalty program by building rapport and providing positive experiences for customers

●Exceeded company expectations in sales metrics and helped maintain the store’s status as one of the company’s most profitable locations

University of North Carolina August 2022 – May 2023

Graduate Teaching Assistant Durham, NC

●Taught undergraduate history courses, assisted in lecture delivery, and provided mentorship in historical analysis to peers

●Facilitated discussions that helped students critically engage with historical topics and primary sources

●Provided assistance to the history program, including grading assignments, explaining grades to fellow students, and assisting them in areas of improvement

●Ensured compliance with FERPA as related to an educational institution

University of Wyoming August 2019 – December 2021

Teaching Assistant Laramie, WY

●Supported faculty in delivering history courses with a focus on research and writing methodologies

●Assisted in the design of coursework, focusing on the objectives and outcomes of the program

●Led writing workshops, helping students improve their critical thinking and primary source analysis

●Provided supplementary support and tutoring to peers, enhancing their historical analysis skills

Torrington Middle School January 2019 – August 2019

Secondary Education English Teacher Torrington, WY

●Developed lesson plans centered on critical thinking and promoting student mastery of subject matter

●Adapted content to be age-appropriate to promote comprehension by younger audience

●Provided educational support tailored to student needs, including IEP accommodations

Education

University of North Carolina May 2023

Master of Public Policy (MPP) Durham, NC

●Emphasis on Ethics, with 15 additional credit hours allotted to History

University of Wyoming December 2021

Bachelor of Arts in History (BA) Laramie, WY

●Dean’s List, graduated with Honors

Leadership, Volunteerism, and community engagement

University of Wyoming Peer Mentorship 2017 – 2021

●Mentored incoming underclassmen and assisted them in adapting to college life

●Provided tutoring and educational support

Colorado Brain Injury Alliance 2013-2014

●Mentored both children and peers with traumatic brain injuries, ranging from elementary to high school aged

●Modeled perseverance and achievement while living with a brain injury, with the goal of inspiring hope and optimism

●Assisted mentees with schoolwork, providing both tutoring and encouragement

Rock Canyon High School Youth Sports Camp 2011 – 2015

●Served as volunteer coach for children aged 4-13, teaching various sports including basketball and football

●Assisted youth in building self-esteem, both on and off the field

●Demonstrated the importance of teamwork, as well as accepting and celebrating diversity amongst peers

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