Customer Service Specialist

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Megan Lee

Midvale, Utah, United States *********@*****.*** 801-***-**** in/megan-lee

SUMMARY

Customer service professional experienced working in fast-paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy and committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects.

EXPERIENCE

Customer Service Representative

Intermountain Health Care September 2015 - May 2016, Murray, Utah

• Typed, faxed and photocopied correspondence, memos, forms and miscellaneous documents.

• Performed general administrative, clerical, data entry and customer service-related tasks as requested.

• Coordinated with front desk associates while checking the insurance of patients. Call Center Tech

DirectTV May 2003 - September 2006, West Valley, Utah Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records, and created reports.

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• Exceeded daily productivity standards which included high call volume and setting appointments.

• Responded to customer inquiries and requests and resolved issues efficiently and professionally.

• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Manager

Fred Meyer March 2000 - May 2003, Holladay, Ut

• Ensured resolution of hundreds of customer complaints in a quick and efficient manner.

• Provided support to store employees during peak periods or when scheduling conflicts occurred.

• Improved store appearance and product presentation to meet company standards.

• Managed vendors to ensure inventory levels met the needs of the store and that vendors issued credits for outdated products. PROJECTS

Volunteer

Parent Teachers Association • September 2013 - May 2018

• Volunteered to help organize parties, back to school functions and fund raising.

• Assisted teachers in reading to children during school hours.

• Guided less advanced student readers in gaining proficiency appropriate to their grade level.

• Served on the fluoride committee to ensure lower income children could access fluoride. SKILLS

Administrative Operations

Ability To Multi Task

Word Processing/Typing

Office Equipment Operation

Customer Service

File Maintenance

Microsoft Word/Excel

Scheduling and Planning

Problem Solving

Team oriented

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