IT/Information Security Senior Manager
Resume:
Jaeha Lee
IT/InfoSec Senior Manager
Calle San Juan de Ortega, 28050,
Madrid, Spain
***********@*****.***
https://www.linkedin.com/in/jaehalee717
LANGUAGES
English: Advanced
Korean: Native
Spanish: Classroom level
Portuguese: Beginner
CERTIFICATIONS
CISA: ISACA, 2017.02
ISO 27001: BSI Korea, 2009.10
Six Sigma Green Belt:
LG Electronics, 2006.11
Service Now IT Leadership:
LinkedIn, 2024.05
Communication:
Fundacion Tripartia, 2015.11
Creative Thinking:
Fundacion Tripartia, 2015.11
EXTRACURRICULAR ACTIVITIES
Member of Madrid Chapter:
ISACA, Spain, Y2016~
InfoSec Lecture:
LG Electronics, Vietnam/Panama,
Y2014 ~ Y2016
eCommerce Consultant:
Korea Management Association,
Y2000 ~ Y2001
eCommerce Lecture:
Korea Management Association,
Y1998 ~ Y2001
PUBLICATIONS
MultiMedia User Interface HCI’94
Conference Korea 1994
PROFILE
I am an IT/Information Security innovation expert seeking new challenges
LG Electronics Korea, Spain, Brazil, USA IT & InfoSec Area
- IT System, Infrastructure, Service
planning/establishing/operation
- InfoSec, Cybersecurity, Personal Data Protection Europe/Brazil Personal Data Protection Law (GDPR/LGPD)
- eCommerce planning/development/operation
My key competencies are taking on new challenges, quick problem solving, continuous innovation/improvement, customer-oriented mindset, and team leadership.
WORK EXPERIENCE
2019.05~2023.06 LG Electronics Brazil LTD IT/InfoSec/GA Team Leader 2003.12~2018.03 LG Electronics Spain SA IT/InfoSec Team Leader 2001.03~2003.11 BANKePOST INC CTO
2000.05~2001.02 UriDigital INC President
1997.08~2000.04 LG Internet INC eCommerce Head of Center 1991.10~1997.07 LG Electronics INC MultiMedia Senior Researcher EDUCATION
1984.03~1992.02 Ajou University Bachelor of Science Electronics Engineering AWARDS & HORNORS
- No 1. Award with LGPD Implementation Nov 2019 LG Electronics INC
- No. 1 in InfoSec operation among sales corporations worldwide Oct 2012 LG Electronics INC
- Execution Prize - European Best TDR Convention Nov 2004 LG Electronics INC
- Awared the Best Cyber Mall Y1999 Korea Institute for Electronic Commerce
- Awared the Grand Prix - Authoring Tool ArtWare by New Technology Tournament Y1995 LG Electronics INC
WORK SKILLS
Policy/Process/Rule Development, Project Management, Team Building/Management, Process Innovation, Information Security, Personal Information Protection, Cybersecurity,
IT Governance, IT/InfoSec Audit, Vulnerability Analysis/Improvement, Europe Personal Data Protection Law (GDPR),
Budget Management, Supplier Contracts/Management, eCommerce, New Business Development,
Infrastructure: Server, Network, Storage, OS(MS, Mac, Unix), MS Azure Cloud, System: VoIP, Oracle ERP, BPMS, WMS, eCommerce,
Database: Oracle, MySQL,
Language: C, C++, OOP, Visual Studio, MS SDK, HTML, CSS, ASP, PHP, Javascript, S/W Tool: VDI, VMWare, RPA, Jira, TeamViewer, UltraVNC, WebEx, MS Teams, Skype, Zoom, MS Office/Outlook/Project/Visio/OneNote, Acrobat Pro, SFTP-SSH, PRTG, SolarWinds, Photoshop
CAREER HISTORY
Team Leader/Senior Manager - IT/InfoSec/General Affairs Team São Paulo, Brazil LG Electronics Brazil LTD May 2019 ~ Jun 2023
Duties
IT System/Infrastructure/Service, Information Security, Cybersecurity, Personal Data Protection, General Affairs
Detailed Duties
- IT System/Infrastructure/Service:
. Establish Strategy/Policy/Process/Rule for IT
. Planning/Development/Operation for IT System/Infrastructure/Service
. Managing Helpdesk
. Managing Budget
. Migrating Microsoft Azure Cloud
. Implementing Microsoft Teams
. Configuring WebEx and hybrid work environment
. Upgrade Oracle ERP (Sales/Finance/Service)
. Implementing E-Commerce Solutions (Adobe Magento)
- Information Security (InfoSec) / Cybersecurity /Personal Information Protection (PIP) :
. Establish & operate Policy/Process/Rule for multiple organizations
. Analysis and manage risk
. Provide awareness training for employee, stakeholders, and top management
. Operate systems of InfoSec and PIP
. Monitor, manage, and inspect compliance of policy and process
. Report to top management and stakeholders for operation
. Change management IT system/infrastructure/service for InfoSec, Cybersecurity and PIP.
. Implementation/Operation for the Brazilian Personal Data Protection Law (LGPD)
(Target: Partners, Sales Subsidiary, Factories, R&D Center, Service Center)
. Establish policy/process/rule of business and IT for LGPD
. Wins 1st Place in Personal Data Protection Law Implementation Sector for Global Corporations of LG Electronics
- Process Innovation: Improve processes in Marketing, Sales, Finance, and Service
. 10% increase in work speed and 30% reduction in cost through process automation through RPA (Robotic Process Automation) installation
. Make quick and accurate decisions by installing MS Power BI to replace the sales performance dashboard of existing manual Excel work
. Improving communication during hybrid work through introducing MS Teams
- General Affairs: Carry out overall planning/management of General Affairs
- Contract, purchasing, partner/supplier management Successful Projects
1. Implementation of the Brazilian Personal Data Protection Law (LGPD) Since I was the only employee in the company with knowledge of the law when the law was suddenly announced, I had a lot of difficulty implementing it. (In my case, I had experience implementing the European Personal Information Protection Law, GDPR. LGPD was a law implemented based on GDPR.) If the implementation is not completed before enforcement and a violation occurs, a fine of up to 2% of the company's total sales is imposed, so it is important to implement it on time. To ensure accurate and quick implementation, I formed a committee of relevant department heads as a PM, and selected a senior manager for each department to establish a personal data protection policy/process/rule in accordance with the enforcement of the law. And improvements were made to the IT system/infrastructure/service based on the vulnerability analysis. In addition, pre/post-education was provided and successfully completed within the deadline. 2. Migrating Microsoft Azure Cloud
There were objections and complaints from almost employees who were using the cloud environment for the first time, but the cloud was implemented through repeated education and Q&A by dividing all employees by department and career. In addition, feedback from customers was received and applied on a regular basis. Accordingly, change management was carried out without any problems. 3. Setting up a hybrid work environment due to COVID-19 In Brazil, where COVID-19 was severe, WebEx and MS Teams, Zoom were installed and a hybrid work environment was implemented in a short period of time through education provision. 4. Implementing RPA (Robotic Process Automation)
Implementing an automated system with RPA to significantly automate manual tasks in multiple departments. Reduce work time by 10% and costs by 30%. 5. Implementing Microsoft PowerBI
The performance dashboard of existing sales, marketing, service, logistics were inaccurate and had problems due to time differences and human mistake according by manual job with excel. Therefore, PowerBI was implemented so that management could accurately grasp and analyze performance in real time.
6. Implementing eCommerce Solution, Adobe Magento
The implementation of B2C & B2B online shopping malls was carried out by the local person in charge of the marketing department with the Korean HQ, Korean partners, and Vietnamese partners. The project was continuously delayed due to difficulties in technical understanding and communication. Therefore, I participated as a PM and successfully completed the project without any further delays. Reason for changing jobs
Restructuring
Team Leader/Senior Manager - IT/InfoSec Team Las Rozas de Madrid, Spain LG Electronics Spain SA Dec 2003 ~ Mar 2018
Duties
IT System/Infrastructure/Service, Information Security, Cybersecurity, Personal Data Protection Detailed Duties
- IT System/Infrastructure/Service:
. Establish Strategy/Policy/Process/Rule for IT
. Planning/Development/Operation for IT System/Infrastructure/Service
. Managing Helpdesk
. Managing Budget
. Migrating Oracle ERP (Sales/Finance/Service)
. Implementing VMWare
. Implementing VDI (Virtual Desktop Infrastructure)
. Implementing B2C & B2B eCommerce
- Information Security (InfoSec) / Cybersecurity /Personal Information Protection (PIP) :
. Establish & operate Policy/Process/Rule for Spain/Portugal subsidiaries
. Analysis and manage risk
. Provide awareness training for employee, stakeholders, and top management
. Operate systems of InfoSec and PIP
. Monitor, manage, and inspect compliance of policy and process
. Report to top management and stakeholders for operation
. Change management IT system/infrastructure/service for InfoSec, Cybersecurity and PIP.
. Implementation/Operation for the European Personal Data Protection Law (GDPR)
(Target: Partners, Service Center, Sales Subsidiaries – Spain, Portugal)
. Establish policy/process/rule of business and IT for GDPR
. Wins 1st Place in Information Security Operation Sector for Global Corporations of LG Electronics
- Process Innovation: Improve processes in Marketing, Sales, Finance, SCM, and Service
. Reduce communication costs by 50% and make communication faster and easier through VoIP (Voice over Internet Protocol) deployment
. 20% faster and easier communication through Jira implementation
- Contract, purchasing, partner/supplier management Successful Projects
1. Implementation related to the implementation of the European General Data Protection Regulation (GDPR) Due to the tight implementation schedule, there were many difficulties due to lack of knowledge of the relevant laws within the HQ and subsidiary. If this law is not implemented and is violated, a fine of up to 4% of the company's total sales will be imposed, so implementation within a time frame is important. Accordingly, I communicated with the HQ, and as a PM, I formed a committee of department heads within the subsidiary to establish personal data protection policy, processes and rules in accordance with the enforcement of the law, and made improvements based on vulnerability analysis of IT systems, infrastructure and services. In addition, I provided pre- and post-education and successfully completed it within the deadline without any problems.
2. Improve Network Stability
When I first took office at the Spain subsidiary, the entire Spanish network environment was very vulnerable, so the network was frequently disconnected and work was interrupted. If recovery was not possible for a certain period of time, all employees often had to leave work. Accordingly, a backup network was configured with up to four different paths so that work would not be interrupted unless a problem occurred for all Spanish Internet companies.
3. Migrating Oracle ERP
The existing ERP was to be replaced on a large scale with Oracle ERP. As a result, confusion among the managers in all departments was a concern, and work interruption became an issue. Accordingly, interviews were conducted with employees by department, job, and career to prevent the omission of existing functions in the new ERP. In addition, continuous and repeated training on employee changes was conducted according to this target. In addition, a comprehensive test scenario was configured before final use and tests were conducted to successfully complete the migration without any issues. 4. Implementing VoIP (Voice over Internet Protocol) In Spain, where phone rates are high, the communication fees were high due to the use of existing office phones and mobile phones. In addition, communication was difficult because switching between office phones and mobile phones was not possible. Accordingly, in order to innovate the work, I tried to establish a VoIP establishment plan through self-study and best practices with suppliers and proceed. However, HQ said that applying a new technology with no experience would be risky, so I should proceed after applying it with other companies. However, I persuaded the HQ and completed the implementation. Afterwards, we achieved a huge cost reduction (50%). We were able to communicate quickly and easily through speed dial numbers between office phones and mobile phones, so the management and user satisfaction was very high. 5. Implementing Jira
Due to the manual process of the existing IT help desk, there were many complaints from employees due to delays and omissions in user requests. Therefore, by implementing Jira, we were able to provide services that meet SLA without omission of requests. As a result, user satisfaction was greatly improved. 6. Implementing VDI (Virtual Desktop Infrastructure) There were various problems with using the laptop. There was a security issue in case of loss, and there was difficulty in maintenance when a problem occurred with the laptop at outside the office. Also, there was difficulty in using the internal system at outside the office for security reasons when using it on the company network. These problems were solved by establishing VDI. I learned about this through self-study and introduced it, and later it became the starting point for using the cloud throughout the company by HQ. Reason for changing jobs
Restructuring
CTO Busan, Republic of Korea
BANKePOST INC Mar 2001 ~ Nov 2003
Duties
Planning/development of secure eCommerce solutions Detailed Duties
- Development of secure eCommerce system linked to a frozen account (security, authentication, payment)
- Development of B2B shopping mall and corporate purchasing system linked to ERP Reason for changing jobs
Moved to Spain as a scout for LG Electronics' eCommerce business President Seoul, Republic of Korea
UriDigital INC May 2000 ~ Feb 2001
Duties
Service planning/development/operation
Detailed Duties
- Planning/development/operation of Internet Culture Portal Service based on Customer Preference Analysis
- Hanaro Telecom’s HanaNet Shopping Mall eCommerce consulting Reason for changing jobs
Transferred to a scout for developing eCommerce solutions at BANKePOST INC Head of Center/Manager – eCommerce Center Seoul, Republic of Korea LG Internet INC AUG 1997 ~ Apr 2000
Duties
eCommerce sales/planning/development/operation
Detailed Duties
- LG affiliates eCommerce system development/operation: shopping mall, internet marketing, internet MRO/bidding, MP3 shopping mall
- LG Internet eCommerce system development/operation: back office, settlement, payment gateway, eWallet, delivery tracking
- Participated in the enactment of the Korea-Japan eCommerce standardization and consumer protection law
- Lectured as an eCommerce consultant for the Korea Management Association Reason for changing jobs
Company closure due to IMF
Senior Researcher – MultiMedia Team Seoul, Republic of Korea LG Electronics INC Oct 1991 ~ Jul 1997
Duties
Software Research/Development
Detailed Duties
- Development of Korea's first Microsoft Windows authoring tool, home shell, and answering phone
- Participation in LG Electronics' future new business development (Silicon Valley, USA) Reason for changing jobs
Moving between affiliates to do eCommerce business
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