Customer Service Data Entry

Amber Gonzales

**** ******* ***. *******, ** ****5 209-***-**** *.************@*****.***

SKILLS

Dependable/Trustworthy

Hard Worker/People Person/Honest

Proficient Microsoft Office

Excellent Customer Service

Data Entry

Excellent Communication Skills

Appointment Scheduling

Conflict Resolution Experience

Copying/Faxing/Scanning

Money Management/ Money Handling

Quick Learner/Teachable/ Self-Starter

Work Well Under Press ure

EXPERIENCE

Addus Homecare Modesto,CA 9/19-current

Cargiver

Preparing meals and snacks

Helping with eating, dressing, and grooming

Doing laundry, shopping, and errands

Helping with mobility

Taking and recording vital signs

Medication reminder

Helping with bathing, brushing teeth, and washing hands

Assisting with daily activities

Motel 6 Modesto, CA 06/18 to 04/19

Front Desk (GSR)/Housekeeping

Greet and welcome all guests with a smile and professional conversation.

Answer gusts questions about hotel amenities.

Answer phone and make reservations.

Manage guest arrivals, including processing payments, noting requests, and issuing room keys.

Complete shift reports each day detailing reservations, check-ins/check-outs, charges, and any other information requested by management.

Collaborate with maintenance, housekeeping, and security to resolve requests and issues efficiently.

Oversee customer service issues and handle complaints or report to management.

Ross

Modesto, CA

01/18 to 12/18

Stock/ Cash Office

Greet customers as I work.

Unpack stores merchandise and organizes product.

Answered customer’s questions and provided information on product.

Hard tag, size, and hang clothing.

Maintain at a fast pace.

Open all 6 registers every morning.

Count profit from day before and prepare change for all 6 registers.

Order more change when needed.

Get daily deposit ready for pick up.

Society For Disabilities

Modesto, CA

12/14 to 08/15

Receptionist/Clerical

Helped clients in the office with paperwork and product.

Answered and directed all inbound calls.

Scheduled appointments, maintained and updated appointments.

Filed and maintained records for incoming and outgoing products.

Received payment and recorded receipts for product & services.

Compiled the statistics at the end of the month.

Sent information or documents to customers using computer or mail.

Updated all incoming and outgoing product in the records.

EDUCATION

High School Diploma

Learning Quest

Modesto, CA

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