Office Manager Restaurant

Rajesh Kumar

* ******** ****** *******, **. *****

*********@*****.***

Contact No.: +1-802-***-****

Professional Overview

Organized office manager with over 21 years’ experience in a fast-paced environment with the Indian government and private business operations.

Work Experience

Restaurant Manager, Aromas of India, 2024 – Present

Williston, VT

•Managing and hiring staff.

•Purchasing supplies and controlling inventory.

•Interacting with the customers.

•Beverage chef.

•Taking phone calls for inquiries and orders.

•Handling catering orders.

•Food storage, Handling and distribution

•Maintaining Resutaurant and Problem solving.

Shipping Manager, Crown International, 2017-2020

Haryana,India

•Attended meetings/Delegations for business developments and relations.

•Aided the shipping staff.

•Handled outgoing and incoming shipments internationally.

•Processed for draw-back and Cess.

•Supervised packaging, warehousing and arranged transports for shipment.

•Planned routes and transport for domestic and international movement for freights.

•Prepared Export-Import documents for shipments.

•Scheduled and arranged meetings with International clients/exporters/buyers for developing export businesses.

•Advised and counseled customers on shipping methods.

•Organized inventory of shipping materials and supplies.

•Advised customers on shipping products and services, routes and rates.

•Maintained and manage log books for incoming and outgoing parcels.

•Answered and responded to customer inquiries on shipping issues.

Senoir Export Executive, Shahnaz Group of Companies, 2013-2017

Nehru Place, New Delhi, India

•Attended meetings, delegations, seminars with ASSOCHAM, Habitat Center and India Government for business developments and relations.

•Planned and arranged transportation for meetings and scheduled party functions.

•Supervised packaging, warehousing and arranged transports for shipments.

•Planned routes, tracked shipments until final delivery and Priced/fright.

•Prepared export-Import documents for domestic and international shipments.

•Maintained data and net surfing to find new business associates.

Senior Shipping & Customs Assistant, US Embassy, Baghdad, Iraq, 2011-2013

•Provided assistance to the shipping staff and customers.

•Maintained an inventory of shipping materials and supplies.

•Suggested and advised customers on shipping products and services, routes and rates.

•Planned routes and transport for domestic and international movement for freights and shipments.

•Assembled, gathered documents for shipping parcels.

•Maintained and managed log books for incoming and outgoing parcels and shipments.

•Coordinated the functions for all shipping related activities.

•Answered and responded to customer inquiries on shipping issues.

•Scheduled meetings with government sections and private vendors.

•Inventory control.

Sr. Shipping & Customs Clerk, US Embassy, 2005-2011

New Delhi, India

•Planned and executed all aspects of office diplomat shipments. Increased office organization by developing more efficient filing/documenting system and customer database protocols. Manage Transports for freight forwarding & shipments movement.

Security Examiner, US Embassy, 2001 – 2005, (under group-4)

New Delhi, India

See: Annexure ‘C’

Trainings & Certificates:

•Performance Management Training by HRO, US Embassy, Baghdad, Iraq

•New Locally Employed Staff and Ethics Orientation, US Embassy Baghdad

•Diplomatic Security Training from USA in Dec 2011.

•BSR Special Security & Antiterrorist Driving Course from USA in Nov 2011

•Iraq Familiarization Course from USA in Dec 2011

•Iraq Field Immersion Training Course from USA in Dec 2011(About War Zone)

•Cross Culture Training

•Customer services

Awards:

•Extra Mile Award by GSO/US Embassy, Baghdad, Iraq on March 18, 2013.

•An Appreciation Award given by US Embassy, Baghdad, Iraq

•An Appreciation Award Certificate during (US President Visit) Potus Visit in Nov 6-9, 2011by US Embassy, New Delhi, India.

•Franklin Award given by the H.E. US Ambassador Timothy J. Roemer.

•Second Franklin Award given by the H.E. US Ambassador David C. Mulford.

•An Appreciation Award given by Regional Security Officer

Special Skills:

•Trained and Knowledge about operating mouser Gun and M-4

•Firefighting and emergencies procedures.

•Operating Explosive Detective Machines, Scanning Machine (X-Ray Machine) and Metal Detectors.

Education

Graduate from University of Delhi, India

New Delhi, India

Professional

CIC- Computer course from – Indira Gandhi National Open School

Diploma in Computer from - ISAAC Computer & Fashion Designing Courses

Annexure - A

•Liaised with Ministry of External affairs, Ministry of Finance, Ministry of Defense and with the customs department.

•Assisted & briefed to the diplomats about the Check-in-Check out processes.

•Prepared accorded through cables to supported diplomatic assignments for their shipments and administrative supports for new arrivals and departures after completed of assignments.

•Obtained, checked and prepared documents to meet customs and insurance requirements, packing specifications, and compliance with overseas countries' regulations and fiscal regimes.

•Assisted and Giving trainings for ILMS, Ariba, Web-pass, E-services and shipping paper work (documentation) to New locally hired Iraqi employee.

•Assisted and requested to procurement agent through arriba for obtained purchase order for shipments move & services about DPM or ITGBL shipments.

•Proceeded invoices to the FMC for vendor payments

•Investigate and planned the most appropriate route for a shipment, taking account of the perishable or hazardous nature of the goods, cost, transit time and security.

•arranged appropriate packing, taking account of climate, terrain, weight, nature of goods and cost, and the delivery and warehousing of goods at their final destination.

•negotiated with contracts, transportation and handling costs.

•offered consolidation services by air, sea and road - ensuring cost-effective and secure solutions to small shippers with insufficient cargo to require their own dedicated units;

•Special arrangements for transporting delicate cargoes, such as livestock, food and medical supplies.

•Worked closely with customers, colleagues and third parties to ensure smooth operations to deadlines;

•Maintained current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight.

Annexure – B

•Prepared and submitted documents with Government of India offices for attestation of Exemption Certificate for all incoming air & sea Shipments i.e. UAB (Air Baggage), HHE (household effects), GOV (government owned vehicle), POV (personal owned vehicle) and Bonded shipments. Especially perishable shipments and support Flight papers, which are always processed on short notice.

•Liaised with the Indian Ministry of External Affairs (MEA) to ensure expeditious processing of Exemption Certificate and Prior Approvals for all incoming shipments (Personal and Official).

•Prepared documents for AES (American Embassy School) official shipments and obtained prior permission and exemptions certificate from Ministry of External Affairs.

•Cleared and delivered AES official shipments Air and Sea.

•Prepared a list of all incoming shipments belonging to different agencies and Diplomats.

•Co-ordinated with procurement office for the purchase order items to prepared exemption certificates.

•Briefed the diplomats about the check-in-check out processes.

•Collected diplomatic I.D. cards and guest lists for invitations/passes for various government ceremonies from the MEA and handover same to HR Office.

•Coordinated with HR Office and Ministry of External Affairs for problem solving.

•Supervised delivery of HHE’s and UAB’s shipments.

•Collected delivery orders from various consolidation agents and airlines.

•Collects delivery orders from Airlines and coordinating with mail-room for diplomatic pouch.

•Carried currency up to $2,000.00 for clearing Air/Sea shipments (for detention and demurrage charges) and for the payments of delivery orders for Air/Sea and settled vouchers with FMC.

•Coordinated with Deputy Commissioner of Police for customs clearances and perishable shipments on special permission.

•Submitted pertinent documents required by the Government of India for the processing of sale applications, Import and Re-Export for personally owned vehicles’ (Embassy and other Consulate) to Minister of External Affairs.

•Assisted in all aspects of documentations required for personal and governmental transportation needs

•Co-ordinated with the International Agents, Shipping Lines, Airlines, Packing & Moving Companies for the incoming & outgoing shipments.

Annexure – C

•Handled all incoming telephone calls at reception and the Embassy gates.

•Received visitors and vendors and answer their queries and interacting with Americans/diplomats and FSN employees at each Embassy gates.

•Controlled and monitored CCTV and switch board.

•Maintained a high level of vigilance and reported any kind of abnormal situation to the seniors.

•Received, stored, issued security store items and maintained inventory.

•Performed incidental clerical work related to security factions.

•Maintained all the security related files and records.

•Detected thefts at the gates of the Embassy.

•Accessed control at various inlets of the Embassy.

•Screened people, vehicles and luggage.

•Ensured that the entire security apparatus was in working mode, e.g. X-ray Machine, various explosive detection machine and deltas.

•Conducted weekly checks of itemizer and equipment’s at off hours and reported trouble free operation of Machinery.

•Familiar with select one alarm/public address systems and also protective equipment such as fire extinguishers, gas masks, safe heavens, emergency procedures and medical kits.

•Handled all kind of emergencies (fire demonstration, intrusion, mob violence, bomb threat, NBSR threat).

•Screened and received mail and log it in the record book.

•Managed guards to execute the job at their respective posts.

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