Customer Service Representative
Resume:
PERIH SOOMRO
*************@*****.***
Professional Summary
Client-focused Customer Service Representative with 6+ years' experience building loyal client relationships and heightening client engagement. An impressive history of optimizing client satisfaction by identifying client needs and striving to deliver tailored solutions beyond the clients' original requests. Exhibits exceptional communication skills coupled with best-in-class service and support. I strive towards developing creative solutions and implementing objective decisions keeping in mind the customer and the company. I place a high emphasis on teamwork and a safe office environment, and I strive for it every day.
Skills
Responsible, Reliable and honest
Service-minded and independent
Interpersonal communication
Fluent in multiple languages (Sindhi, Urdu,
English, Punjabi)
Detail oriented
Time management and multitasking
Problem-solving skills
Phone Etiquette
Data entry
Payroll
Accounts Payable
Provide administrative support to the team
Create absenteeism and overtime reports
Prepare documents
Certified; Project Management course
Certified; Software Applications (CMIS)
Certified; Business Writing
Certified; MS Office
Exceptional customer service
Maintain confidentiality and sensitive
information with discretion
A friendly and professional demeanor with
excellent interpersonal skills
Generate reports for clients
Training update
Work History
Customer Care Specialist at Walmart 2015-2019
Handle cash and prepare daily deposits
Provide details regarding the products available
Interact with various members of the public and community groups, including persons with disabilities, youth, seniors, etc
Maintain positive attitude and works hard to build team relationships
Resolve customer requests, questions and complaints
Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
Go above and beyond to meet client expectations
Process customer transactions accurately and efficiently
Assists with other projects as needed including training new staff, share product knowledge, help resolve issues with customers
Understands and demonstrating Company values
Appropriately escalate customer dissatisfaction with managerial team
Interact genuinely and naturally with the customer
Read cues and determine customers’ needs
Conduct email/name capture, where permitted by law
Suggest multiple add-ons and sell gift cards
Customer Service Representative/ Administrative Support at Holiday Inn Express 2018-2019
Receiving calls from clients (Booking and cancelling appointments for clients)
Handle confidential correspondence, including phone, email, fax and mail
Keep a record of incoming inquiries for reference and answer electronic enquiries
Manage incoming and outgoing correspondence ensure communications is done in a timely manner
Maintaining electronic and hard copy filing systems
Compile data, statistics and other information
Maintain accounts payable and receivable
Present a positive image of the company internally and externally
Register & process guest profiles on company software
Greet and assist clients and employees, ensuring a positive and professional experience
Establish and maintain strong relationships with employers to ensure high client satisfaction
Handle customer complaints by providing solutions within a time limit to ensure the customer is satisfied
Assist the team stay dedicated and keep everyone up-to-date on the status of routine activities
Multitask on various projects at the same time and manage the priorities
Process various payments methods including cash payments
Maintain records of office supplies and maintain inventory
Work with other Administrative Assistants to ensure coverage and administrative support requirements are met
Process claims related travel arrangements where decisions are present
Supervise and train other workers
Determine and establish office procedures and routines
Assist with basic accounting tasks, such as invoicing, expense tracking, and reconciliations
Contribute to overall efficiency of the office by identifying areas for improvement and implementing streamlined processes
Contribute to efforts to introduce and promote process improvements
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives
Participate in team meetings, functions and other activities occurring both in office and virtually Store Manager/ Accounts Payable Administrator at Jugo Juice July 2021-2023
Monitor and supervise the timely arrival of scheduled employees, be aware of unforeseen challenges like scheduling conflicts and see to it the business is adequately staffed
Address customer concerns in reference to products, services rendered or employee interactions
Oversee and administer tests to see that all employees have a firm understanding of company policy, such as schedule changes and calling into work
Deliver quality customer experiences and recommend operational improvements where opportunity exists
Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
Work independently and handling high volume work demands
Maintain up to date billing systems and reconciliation of vendor accounts
Process payments as required, either by Debit, Visa, or cheque
Investigate, resolve, and respond to supplier inquiries whether it be via written and verbal communications
Process adjustments
Receive invoices and statements, complete administration sections and routes as necessary to ensure that all work is accurately assigned and paid accordingly
Effectively communicate within the teams of owner, providing financial, clerical, and administrative services
Supporting the owner by tracking the assignment and management of tasks including providing regular status updates.
Workforce Support and Development staff, and general communication support
Recognize outstanding employees for exemplary work and call attention to workers that are professional and meet their goals
Manage shrink, inventory and adhering to all company standards and policies, while maintaining records of stock, repairs, sales and wastage
Maintain a fully-stocked inventory and order supplies as needed
Track daily costs and revenues
Welcome and connect with every customer, discover their needs, help, and guide to menu selection while present oneself professionally and demonstrate clear communication skills
Maintain quality store operations, contribute to store goals for increasing sales and improving profits, and follow health, safety, and sanitation guidelines for all products
Maintain accounts payable and receivable
Develop and monitor a meal and break schedule for the staff that does not interfere with customer service Baker at Tesoro September 2024- December 2024
Preparing and baking goods from scratch
Restocking pastry shelves and maintaining a sufficient and fresh supply of baked goods
Follow recipes with precision, ensuring each batch is a masterpiece of flavor and texture.
Keep a watchful eye on baking times and temperatures to achieve perfection every time.
Delight customers with your warm smile and expert knowledge of all things baked.
Cut and roll dough to perfection
Fill cakes with cream and decorate as needed
Transport raw materials, finished products and packaging materials
Measure and dump ingredients into hoppers of mixing and grinding machines
Manually pack goods into bags and boxes or other containers
Feed and unload processing machines
Creating and following menus to ensure quality of baked goods and desserts
Ensuring consistent quality standard in over-all food preparation as per clients’ requirements including consideration to special dietary constraints
Complying with food hygiene regulations in accordance with Food Safety Act
Cleaning, washing, and sanitizing equipment and over-all work areas
Come up with ideas for new products
Education
High School Diploma July 2015
J. Percy Page high School, Edmonton AB
Post Secondary Education December 2023
Business Administration diploma in Management and Finance I have taken the following courses at NAIT, which are ideal for every management and analyst.
SMGT2256 Strategic Management
PMGT2220 Project Management
COMM2202 Communications 2
HRMT2280 Compensation
ACCT1115 Introductory Financial Accounting
Volunteer Experience
Peer of Leaders
Build a team from recently graduate high school students working together to help newcomers to Canada. The goal of this program to help new immigrants/students starting high school get familiar with the school and make friends.
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Appropriately escalate customer dissatisfaction with managerial team
Ensure first call resolution through problems solving and effective call handling Helping Humpers
Collect food from students, package it as a gift basket for low-income families for charismas.
Sort all donations according to campaigns
Batch by campaign and complete records for each batch
Verify donation amounts with cash reconciliation before posting
Verify each batch total matches with bank deposit
Prepare all bank deposits
Send out customized tax receipts to all donors with back-end inserts
Provide reports to management
Hope Mission
Make food for homeless people and then distribute it. Reference
Arqam Riaz - Asset Manager (Kyndryl): 780-***-****
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