Miami Dade A Lease
Resume:
Emilio German Madrigal
Miami, FL *****
***************@*****.***
Professional Summary
Dynamic leader with a proven track record at Ocean Club Towers, adept in property management and budget management. Excelled in vendor supervision and fostering strong tenant relations, achieving significant cost savings. Skilled in both strategic planning and interpersonal communication, consistently enhancing property value and community satisfaction.
Skills
Computer and software literacy
Organizational and planning skills
Vendor management experience
Team leadership and motivation
Property management expertise
Real estate market awareness
Security management
Budgeting and financial management
Interpersonal relationship building
Maintenance supervision
Emergency preparedness planning
Safety and compliance monitoring
Lease administration
Strong communication
Energy efficiency initiatives
Knowledge of condominium laws
Marketing and advertising proficiency
Property inspections
Service contract management
Accounts receivable
Leasing
Property marketing
Maintenance
Rent collection
Preventive Maintenance
Building security
Marketing and advertising
Maintenance coordination
Resident support
Budget management
Rents collection
Property promotion
Vendor supervision
Leasing promotions
Database administration
Eviction processing
New renter marketing
Fair housing compliance
Community building
Resident planning
Teamwork
Tenant challenge resolution
Capital projects
Renovation management
Income tracking
Attention to detail
Time management
Multitasking Abilities
Reliability
Excellent communication
Critical thinking
Clear communication
Effective communication
Active listening
Team collaboration
Organizational skills
Tenant relations
Microsoft office
Property management
Leasing and sales
Property showing
Data entry
Team building
Public relations
Task prioritization
Client relations
Interpersonal skills
Conflict resolution
Goal setting
Fair housing mandates
Property maintenance
Risk assessment
Dispute handling
Professionalism
Analytical thinking
Work History
March 2015 - July 2016
Ocean Club Towers - Key Biscayne, FL
Senior Condominium Manager
Maintained detailed records of all transactions, contracts, and correspondence for easy reference and compliance with industry regulations.
Improved overall security by implementing new access control systems and coordinating regular safety drills.
Analyzed and negotiated bids from property services contractors such as maintenance, cleaning, and security contractors, saving approximately $20.000 per revenue Year.
Responded to Common Area Maintenance (CAM) inquiries.
Conducted routine walk throughs of common areas to assess cleanliness standards and address any issues promptly.
Negotiated favorable contracts with service providers,
reducing costs without compromising quality.
Streamlined communication with board members, maintaining transparency and fostering strong relationships.
Established preventive maintenance plans to minimize equipment breakdowns and extend lifespan.
Developed comprehensive budgets, monitoring expenditures to ensure financial stability of the condominium community.
Managed vendor relations for optimal service quality and cost control.
Organized regular meetings with residents to discuss updates, gather feedback, and address concerns.
Supervised on-site staff members, providing guidance and support for exceptional performance.
Promoted a sense of community among residents through organizing social events and gatherings.
Monitored construction projects within the property to ensure adherence to guidelines and timelines.
Conducted move-out and move-in inspections to determine charges for damages and market readiness.
Communicated effectively with owners, residents, and on-site associates.
Conducted regular inspections of both interior and exterior of properties for damage.
Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
Maximized occupancy rates through proactive marketing and timely processing of rental applications.
Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
Collaborated with owners to develop long-term improvement plans for the property, increasing its value over time.
Evaluated tenant applications using strict screening criteria, selecting reliable residents who maintained good payment records and care for the property during their tenancy period.
Managed financial tasks such as budget preparation, expense tracking, and rent collection, ensuring accurate record keeping.
Implemented a comprehensive preventative maintenance program to proactively address potential issues before they became costly repairs.
Ensured compliance with pertinent housing regulations by staying current on industry updates and adjusting policies accordingly.
Streamlined rent collection procedures for increased efficiency and reduced delinquency rates.
Managed property financial records by collecting rent and condominium fees from Owners and tenants and reconciling monthly accounts payable and receivable.
Maintained renovation account on rehabilitation of the condominium in the amount of $3.5 Million dollars with Board of directors supervision.
February 2014 - June 2015
Two Tequesta Point Condominium Association - 808 Brickell Key Drive Miami Florida 33131
Assistant Property Manager MOD Head Concierge
Kept accurate records of all resident and tenant correspondence.
Completed final move-out walk-throughs with tenants to identify required repairs.
Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
Kept properties in compliance with local, state, and federal regulations.
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Showed apartments to potential tenants and answered questions regarding community.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Posted policies and rules in common areas for tenant review.
Processed security deposit refunds.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Followed up on delinquent tenants and coordinated collection procedures.
Escalated major issues to property manager for immediate remediation.
Inspected common areas for cleanliness and notified maintenance of overflowing trash.
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Streamlined rent collection process for improved cash flow and reduced delinquencies.
Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
Attended staff meetings and took extensive notes to share with property manager.
Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
Organized community events to foster positive relationships between tenants and build a sense of community within the property.
Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Communicated effectively with owners, residents, and on-site associates.
Delivered emergency 24-hour on-call service for tenants on building issues.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Conducted regular inspections of both interior and exterior of properties for damage.
Coordinated with property management team to develop budget forecasts, aligning with financial goals and property needs.
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Managed time efficiently in order to complete all tasks within deadlines.
Passionate about learning and committed to continual improvement.
Organized and detail-oriented with a strong work ethic.
Demonstrated strong organizational and time management skills while managing multiple projects.
Created welcoming and comfortable environment for guests.
Managed lost-and-found department responsibly, reuniting items with owners quickly and efficiently.
Trained and mentored new concierge staff, resulting in a knowledgeable and cohesive team.
Maintained up-to-date knowledge of local attractions, events, and services to provide accurate information to guests.
Assisted with luggage handling, valet services and concierge services.
Utilized variety of organizational and communication skills to drive guest satisfaction.
Maintained accurate and up-to-date records of guest information.
Managed check-in and check-out procedures for guests.
Upheld hotel policies and procedures by providing high level of customer service.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Facilitated and coordinated transportation services for guests.
Provided accurate information regarding local attractions, restaurants and activities.
Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
Scheduled and confirmed restaurant reservations for guests.
Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Coordinated luggage storage effectively during peak times to maintain organized lobby environment.
Streamlined front desk operations for increased efficiency and improved customer satisfaction.
Enhanced guest experience by promptly addressing inquiries and providing personalized recommendations.
Contributed ideas for innovative amenities or improvements during team meetings which led to implementation of new services.
Assisted guests with travel arrangements, ensuring seamless transportation experiences.
Maintained up-to-date knowledge of local events, venues, and attractions to provide accurate information to guests.
Coordinated guest transportation arrangements, including airport transfers, car rentals, and limousine services.
Fostered a positive work environment within the concierge team through regular communication and recognition of accomplishments.
Worked flexible hours across night, weekend, and holiday shifts.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Learned and adapted quickly to new technology and software applications.
May 2005 - March 2009
Mr. Garry Smith General Manager as His Assistant - 6526 Collins Avenue On The Ocean
Radisson Deauville Hotel a Landmark Hotel
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Strengthened communication skills through regular interactions with others.
Proved successful working within tight deadlines and a fast-paced environment.
Learned and adapted quickly to new technology and software applications.
Adaptable and proficient in learning new concepts quickly and efficiently.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Paid attention to detail while completing assignments.
Managed time efficiently in order to complete all tasks within deadlines.
Used critical thinking to break down problems, evaluate solutions and make decisions.
April 1989 - January 1991
Madrigal Home Health Care Agency - Miami Beach, FL
Administrator Owner Medical Biller
Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Coordinated company events and meetings to foster teamwork and boost employee morale.
Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Enhanced internal communication by creating a centralized information hub accessible to all staff members.
Gathered, organized and input information into digital database.
Maintained personnel records and updated internal databases to support document management.
Created and managed project plans, timelines and budgets.
Helped meet changing demands by recommending improvements to business systems or procedures.
Generated reports detailing findings and recommendations.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Maintained database systems to track and analyze operational data.
Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Educated staff on organizational mission and goals to help employees achieve success.
Evaluated customer needs and feedback to drive product and service improvements.
Evaluated staff performance and provided coaching to address inefficiencies.
Observed packing operations to verify conformance to specifications.
Conducted regular reviews of operations and identified areas for improvement.
Devised and implemented processes and procedures to streamline operations.
Frequently inspected production area to verify proper equipment operation.
Developed comprehensive filing system that significantly improved document retrieval times.
Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
Initiated program for recycling and waste reduction, contributing to corporate sustainability goals.
Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
Led transition to paperless office, reducing operational costs and environmental impact.
Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked well in a team setting, providing support and guidance.
Excellent communication skills, both verbal and written.
Skilled at working independently and collaboratively in a team environment.
Strengthened communication skills through regular interactions with others.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Paid attention to detail while completing assignments.
Demonstrated strong organizational and time management skills while managing multiple projects.
Developed and maintained courteous and effective working relationships.
Proved successful working within tight deadlines and a fast-paced environment.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Trained and motivated employees to perform daily business functions.
Interacted well with customers to build connections and nurture relationships.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Implemented marketing strategies to increase brand awareness and attract new customers.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Consulted with customers to assess needs and propose optimal solutions.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Managed purchasing, sales, marketing and customer account operations efficiently.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Generated revenues yearly and effectively capitalized on industry growth.
Established foundational processes for business operations.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Trained and guided team members to maintain high productivity and performance metrics.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Raised property accuracy and accountability by creating new automated tracking method.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Reduced operational risks while organizing data to forecast performance trends.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Reported issues to higher management with great detail.
Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
Improved team productivity by introducing innovative project management tools and techniques.
Enhanced company's market position by identifying and pursuing new business opportunities.
Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
Expanded business into new markets, cond
Worked effectively in fast-paced environments.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Adaptable and proficient in learning new concepts quickly and efficiently.
Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Conducted regular audits of billing records to ensure accuracy and completeness, enhancing overall financial performance for the practice.
Prepared billing statements for patients and verified correct diagnostic coding.
Filed and updated patient information and medical records.
Reviewed patient diagnosis codes to verify accuracy and completeness.
Communicated with insurance providers to resolve denied claims and resubmitted.
Collected payments and applied to patient accounts.
Established strong relationships with insurance representatives, facilitating prompt resolution of billing issues.
Ensured timely payments from insurance providers through submission of accurate and complete claims.
Resolved discrepancies in accounts receivable reports, contributing to improved cash flow management.
Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
Verified insurance of patients to determine eligibility.
Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
Trained new team members in medical billing software, increasing efficiency within the department.
Supported efficient scheduling practices by verifying patient eligibility and coverage prior to appointments.
Organized filing system for patient records, expediting access to essential documents when needed.
Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
Assisted patients in understanding insurance benefits, leading to a positive experience during their visit.
Audited and corrected billing and posting documents for accuracy.
Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
Reviewed outstanding balances owed by patients; initiated collection actions if necessary resulting in improved account recovery efforts.
Generated monthly billing and posting reports for management review.
Handled account payments and provided information regarding outstanding balances.
Maintained accurate records of customer payments.
Kept vendor files accurate and up-to-date to expedite payment processing.
Created improved filing system to maintain secure client data.
Monitored outstanding invoices and performed collections duties.
Achieved significant reduction in outstanding accounts receivables by implementing rigorous follow-up procedures with insurers and patients.
Conducted detailed analyses of billing cycles to identify patterns and implement strategies for reducing delays in payments.
Processed vendor and supplier payments on weekly basis.
Encoded and canceled checks using bank machines.
Cultivated strong relationships with patients and insurance companies, contributing to environment of trust and mutual respect.
Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Utilized various software programs to process customer payments.
Initiated peer review system for billing codes used, which significantly minimized coding discrepancies.
Facilitated seamless collaboration between billing department and healthcare providers to ensure accurate billing information.
Reduced instances of denied claims, carefully reviewing and rectifying coding errors before submission.
Maintained up-to-date knowledge of billing software and healthcare regulations, contributing to department's compliance and efficiency.
Enhanced team productivity by organizing regular training on best practices in medical billing and coding.
Enhanced accuracy of insurance claims with meticulous verification and updating of patient records.
Orchestrated transition to ICD-9 coding system, minimizing disruptions to billing operations.
Advanced department's electronic billing capabilities, leading training sessions for staff on new software features.
Self-motivated, with a strong sense of personal responsibility.
Passionate about learning and committed to continual improvement.
Organized and detail-oriented with a strong work ethic.
Implemented comprehensive audit system for billing procedures, identifying and rectifying process gaps.
February 1979 - September 1985
Airways International and Southern Express Air - Miami, FL
Airline Flight Attendant Trainer and Recruiter
Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Collaborated with flight crew to maximize smooth and safe flights.
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
Resolved passenger conflicts and medical emergencies during flights.
Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
Delivered food and beverage service, reading material and other in-flight services.
Used excellent customer service skills in addressing passengers' needs.
Answered passenger questions and provided solutions
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