Patient Care Administrative Assistant
Resume:
Kolleen Lowinski
Wyandotte, MI 48192
*******.********@*****.***
## Professional Summary
Healthcare administration professional with over 20 years of experience in dialysis operations management. Proven track record in facility coordination, access management, and program development. Expert in patient care coordination, administrative operations, and team leadership, with specialized focus in modality management and regulatory compliance.
## Professional Experience
### DaVita Southgate - Southgate, MI
**Facility Coordinator / Access Manager / Modality Lead / Administrative Assistant** (2001 - Present)
- Spearheaded development of Nocturnal Program from inception to becoming largest DaVita program in 2009
- Manage comprehensive facility operations including payroll, accounts payable/receivable, and billing for 125+ patients
- Lead CVC Access Management program, coordinating patient care plans and access placement procedures
- Serve as Modality Lead, overseeing home dialysis and PD patient education and program management
- Direct all facility procurement, including medical supplies and pharmaceutical inventory management
- Function as Regional CrownWeb Lead, ensuring compliance with government reporting requirements (2728, 2746, 2744)
- Coordinate interdisciplinary care team meetings and facilitate patient care planning
- Maintain regulatory compliance and oversee preparation for facility audits
- Act as backup Facility Administrator, managing operations during leadership transitions
### DaVita Downriver Kidney Center - Allen Park, MI
**Administrative Specialist / Facilities Planning Manager** (2006 - 2007)
- Managed administrative operations for 110-patient facility with 30 employees
- Implemented new filing system that significantly improved operational efficiency
- Coordinated laboratory services including specimen processing and results management
- Supervised payroll, billing, and financial operations
### DaVita Dearborn - Dearborn, MI
**Administrative Assistant / Specialized Biller** (1993 - 2001)
- Managed billing operations for Medicare, Medicaid, and private insurance for 155-patient facility
- Supervised administrative operations including patient scheduling and record management
- Coordinated with clinical team to optimize patient care outcomes
- Managed facility supply chain and inventory control
### Dearborn Regional Clinical Labs - Dearborn, MI
**Medical Biller / Collection Department Technician** (1989 - 1993)
- Processed medical coding and billing for laboratory services
- Assisted in recruitment and onboarding of new employees
- Managed data entry and report generation using specialized software
## Skills & Certifications
- Healthcare Administration
- Revenue Cycle Management
- Patient Care Coordination
- Team Leadership
- Regulatory Compliance
- CPR/AED Certified
- DaVita Management Program (DSS) Graduate
## Community Involvement
- National Kidney Foundation Volunteer (2001-2006)
- KAT Walk Participant (2008)
- Committee on Temporary Shelter (COTS) Volunteer
- Annapolis High School Cheerleading Coach (15 years)
## Education
- Dorsey Business
- Wayne County Community College
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