Security Officer Guest Services
Resume:
Ashley Soderstrom
*************@*****.*** Oakland, CA 94621
SKILLS
• Sales knowledge
Advanced hair removal
trained
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• Male and female waxing
• Guest services expertise
• Multitasking Abilities
Dependable and
Responsible
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• Flexible and Adaptable
• Self-Motivated
• Critical Thinking
Customer Relationship
Management
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• Active Listening
• Written Communication
• Excellent Communication
• Superb Surveillance Skills
• Legible Report Writing
• Safety and Security
• Emergency Awareness
Exceptional Customer
Service
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• Professional demeanor
• Adapt to diverse groups
• Excellent people skills
• Customer assistance
PROFESSIONAL SUMMARY
Licensed esthetician experiences includes skin care facials, waxing, peels, acne treatments and microdermabrasion. Adept at providing thorough hair removal for any skin type in a professional yet comfortable setting.
Hardworking and passionate job seeker with strong organizational skills. Reliable employee, offering excellent communication and good judgment. I easily adapt and learn new jobs efficiently and always do them to the best of my ability. WORK HISTORY
April 2022 - Current
Wax Specialist, European Wax
June 2021 - August 2022
Banking Associate, Knighted Ventures
January 2021 - October 2021
Security Officer, Securitas Security Services USA
• Maintained clean and sanitary workspace.
• Informed guests of appropriate products available to increase retail sales.
• Used coordination and planning skills to achieve results according to schedule.
• Scheduled return clients and handles walk in customers daily.
• Maintained excellent attendance record, consistently arriving to work on time.
• Provided prompt and courteous service to external and internal guests. Prepared forms for countdown of coins and reconciled accountability in accordance with established policies and procedures.
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• Maintained and monitored funds on assigned shift. Protected cage from unauthorized access and monetary losses by consistently following security protocols.
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• Complied with gaming commission rules by verifying players' ages.
• Calculated and verified value of players' winnings or losses. Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
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• Oversaw daily monitoring and patrolled buildings, grounds and work sites. Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
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Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
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• Patrolled and monitored premises in company vehicle, on bicycle and by foot. Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
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A
February 2019 - November 2020
Quality Control Inspector, SAS Automotive
June 2018 - October 2018
Security Officer, Allied Universal Security Services September 2017 - June 2018
Pick Up Associate, Walmart
March 2017 - August 2017
Cashier, McDonald's Restaurant
Monitored performance and generated reports detailing quality of product and defect rates.
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• Created and deployed best practices to improve efficiency and reduce defects. Inspected quality of products, taking note of functionality, appearance and other specifications.
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• Communicated with production team members about quality issues. Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
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• Repaired faults, reassembled products and completed additional tests. Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
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Examined Cockpits for defects or issues, reported problems quickly and maintained high levels of accuracy.
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• Oversaw daily monitoring and patrolled buildings, grounds and work sites.
• Performed pat-downs to look for unauthorized materials and weapons. Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
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Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
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• Checked and verified photo identification prior to granting facility access.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Reported suspicious activities and persons to law enforcement.
• Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Entered package information into company's computer system.
• Checked inventory and selected products from specific locations based upon availability. Maintained tidy and clean work areas to promote optimal productivity and safety standards.
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• Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
• Supervised and trained new staff in performing census.
• Safely and securely loaded items to prevent damage during transport. Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
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• Greeted customers and directed to requested products.
• Managed timely and effective replacement of damaged or missing products.
• Picked and packed order items.
• Kept work areas neat, clean and free from debris.
• Interacted with guests in friendly and knowledgeable way.
• Maintained current knowledge of pre-check and cashiering procedures.
• Greeted over customers per day and communicated effectively to obtain accurate orders.
• Made change and issued receipts or tickets to customers for each transaction.
• Counted till at beginning of shift to confirm correct starting total. February 2016 - March 2017
Daycare Assistant, Tutus Daycare
• Resolved customer complaints independently or with aid of supervisor.
• Operated and sanitized kitchen and food preparation equipment.
• Assisted counter staff in packing ready orders and distributing to customers.
• Operated cash register to record transactions accurately and efficiently.
• Learned duties for various positions and provided backup at key times. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
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• Maintained current knowledge of store promotions and highlighted sales to customers.
• Performed cash, card and check transactions to complete customer purchases.
• Worked flexible schedule and extra shifts to meet business needs.
• Promoted learning and social development through structured and unstructured playtime.
• Taught children to organize toys, wash hands and share by leading by example.
• Maintained clean, neat and hazard-free areas to protect kids, personnel and families. Planned and implemented crafts and other activities to spark interest and enhance development.
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• Kept notes of behavior issues, food served and medications administered to children. Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
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• Provided lunchtime assistance to monitor children, assist with eating and serve food.
• Restocked supplies and personal hygiene products for use by students. Built constructive and open relationships with families with forthright yet friendly communication.
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EDUCATION
June 2018
Diploma
Skyline High School, Oakland, Ca
April 2021
Esthetician License
Moler Cosmology, Hayward, Ca
CERTIFICATIONS
• Licensed Esthetican - 2 years
• Guard Card Training - 5 years
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