Business Analyst Process

M Keerthi

Sr. Business Analyst

Email Id: ****************@*****.***

Phone: +1-213-***-****

Professional Experience:

Accomplished Business Analyst with 8+ years of experience across multiple industries.

Experienced in business process and software development life cycle, including analysis, design, development, testing and implementation of software applications in Health Care domain as Business Analyst.

In depth knowledge and understanding about Business Requirement gathering, Business Process flow, Business Process Modelling and Analysis, design documentation.

Experienced in all phases of the Software Development Life Cycle (SDLC) including Requirement gathering, Design, Development, Testing and Deployment.

Worked with AWS data services to integrate and analyse data for business insights.

Done requirement gathering by conducting formal interviews, surveys, questionnaire, and joint application development (JAD) sessions with the subject matter experts (SMEs) and stakeholders of the projects.

Evaluated the utility of investments and expenditures related to business initiatives.

Expertise in Analysis and Review of Software and Business Requirement Documents.

Designed SharePoint-based solutions that address business requirements

Experienced in performing Business Process Re-engineering/Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.

Managed complex business initiatives to balance requirements for functionality, efficiency, and quality.

Exceptional Problem Solving and Sound Decision Making capabilities, along with the ability to resolve difficult situations.

Exceptional Documentation Skills for writing Use Cases and Functional Requirement Documents.

Familiar with various AWS services such as EC2, S3, Lambda, RDS, and others.

Expertise in creating Use Case diagrams, Activity diagrams, Data Flow Diagrams (DFD), Sequence diagrams, State diagrams based on UML Methodology and business process flow diagrams using MS Visio/Enterprise Architect/Rational Rose.

Captured and defined the vision and scope of the project with SME, implementation team and documented them as the project scope document using MS Word, Microsoft Excel and Google Docs.

Provided major corporate clients with reports documenting the re-engineering process for identified administrative tasks and functions which included defined goals, objectives, critical success factors, cost analysis, administrative analysis and recommendations.

Experienced Monitoring, Tracking & Escalation of Issues using ticketing systems like Remedy and Jira.

Analysed and assessed the utility of data within the organization.

Worked as a Business Analyst with work experience in Requirement Gathering, Requirement Elicitation, creating Context Diagrams, Data flow, UI Mock-up screens flows and Activity diagrams.

Good Knowledge of Test Plan, Test Scripts and Test Cases for Functional, System, Integration, UAT, and Regression Testing based on the Design Document and User Requirement Document for the Functional, Security, and Performance Testing.

Utilizing Agile methodologies to lead business analysis and design team through the product and software development lifecycle, building strong relationships with internal / external stakeholders.

Expertise in use of MS products such as Word, Excel, Visio, Power Point in development of required documents and presentation media.

Excellent communication and presentation skills.

Professional with extensive experience in the development, implementation, and integration of strategies within a team-oriented environment, utilizing quantitative and qualitative analytical skills.

Professional Experience:

Hancock Whitney Bank, Boston, MA (Remote)

Senior Business Analyst May 2023 – Present

Roles and Responsibilities:

Led cross-functional teams in requirement gathering sessions, resulting in the successful implementation of several key initiatives.

Conducted detailed data analysis to identify trends and opportunities, leading to a 15% increase in operational efficiency.

Conducted gap analysis and impact assessments for regulatory changes and new banking products, ensuring compliance and minimizing risk exposure.

Developed and maintained project documentation, including business requirements, functional specifications, and test plans, to support software development and implementation efforts.

Facilitated user acceptance testing (UAT) and provided training and support to end-users on new systems and processes.

Have worked on murex systems on sensitivities data sets and have implemented sensitivities like CR01, FX Delta and Vega, Equity delta and Vega and DV01 in the market data report by automating.

Have used murex data curves for several currencies and have studied the data quality by plotting graphs and performing 5 sigma validation on individual curves.

Analysed customer data and market trends to identify opportunities for revenue growth and customer acquisition, resulting in targeted marketing campaigns and product enhancements.

Collaborated with risk management teams to assess credit risk and implement risk mitigation strategies, ensuring the bank's loan portfolio remained within acceptable risk tolerance levels.

Prepared and presented regular reports and dashboards to senior management, providing insights into key performance indicators and business metrics.

Developed and maintained project documentation, including business requirements, functional specifications, and user manuals.

Gathered and documented IAM requirements by collaborating with business and technical stakeholders.

Analyzed existing identity governance processes and recommended improvements using SailPoint IdentityIQ.

Translated business needs into functional and technical specifications for SailPoint configurations.

Facilitated workshops and meetings with stakeholders to elicit, prioritize, and validate requirements for system enhancements.

Designed several Business processes and modelling of different for Payment processing, VaR Economic Forecast, Volatility Skew and Bloomberg Credit Ratings upload to Murex.

Created and managed project plans, timelines, and deliverables, ensuring projects were completed on time and within budget.

Collaborated with IT teams to implement and test software solutions, ensuring alignment with business needs and objectives.

Analysed business processes and workflows to identify opportunities for improvement and automation.

Developed use cases, user stories, and acceptance criteria to document business requirements and guide development efforts.

Conducted user training sessions and provided ongoing support to ensure successful adoption of new systems and processes.

Conducted stakeholder interviews and facilitated requirements workshops to gather and document business requirements.

Developed and executed test plans and scripts, ensuring the quality and reliability of software applications.

Provided regular status updates to project stakeholders and management, highlighting progress and identifying risks and issues.

Environment: Agile (Scrum), Microsoft Visio, Balsamiq Mock-ups, JIRA, Confluence, MS Office Suite, HP ALM (Quality Center), SQL Server, XML

CVS Health, Pittsburgh, PA

Sr. Business Systems Analyst Nov 2022 – April 2023

Roles and Responsibilities:

Led multiple business process improvement initiatives for Medical Devices, collaborating with cross-functional teams to identify inefficiencies, define requirements, and implement solutions to streamline operations and ensure compliance.

Managed the implementation of Quality Management Systems (QMS) software for Medical Device manufacturers, overseeing project scope, timelines, and deliverables to ensure successful deployment and user adoption.

Conducted gap analyses and risk assessments to identify areas for improvement and mitigate compliance risks related to FDA regulations and ISO standards.

Developed and delivered training programs and workshops for end-users and stakeholders to facilitate system adoption and ensure adherence to standard operating procedures (SOPs) and regulatory requirements.

Developed and implemented data-driven strategies to improve healthcare quality measures, including HEDIS, PQRS, and Meaningful Use, resulting in improved patient care and increased reimbursements.

Analysed claims data to identify opportunities for cost savings, fraud detection, and revenue cycle optimization, leading to significant financial improvements for the organization.

Designed and delivered training sessions for clinical staff on new software applications, workflows, and best practices for using electronic health record systems.

Collaborate with internal / external stakeholders to perform gap analysis, create business requirements, and build use / test cases to design new and improve upon existing procedural, training, website, and service delivery issues.

Conduct testing and quality assurance activities to ensure that SharePoint solutions meet functional requirements and adhere to quality standards.

Defined role-based access controls (RBAC), access certification processes, and workflows for IAM compliance.

Ensured IAM policies align with regulatory requirements such as GDPR, SOX, HIPAA, and PCI DSS.

Partnered with SailPoint architects and engineers to design scalable IAM solutions.

Assisted in configuring automated provisioning and de-provisioning workflows within SailPoint.

Worked on designing solutions using AWS services based on business requirements.

Evaluated existing business processes to determine their utility and efficiency.

Performed gap analysis between current system performance to the to-be systems, and generated data lineage report.

Develop and maintain documentation for business systems, including user manuals, training materials, and standard operating procedures.

Used JIRA for tracking project progress for team collaboration to carry out the project effectively and efficiently.

Worked closely with the technical team to convert functional requirements to technical requirements and developed functional prototypes, Graphic User Interface (GUI), and wireframes.

Used MS Visio to carry out the Business Use Case Modelling and Business Object Modelling effort to develop the business architecture for rapid and controlled application development.

Creating Business Context Diagrams, Workflow Diagrams, and Implementation Checklists.

Assessed the utility of user interfaces and experiences. And collaborated with UX designers to enhance usability, accessibility, and overall satisfaction for end-users.

Gathered and documented business requirements for Medical Device projects, including new product development, product enhancements, and process improvements, ensuring alignment with business objectives and regulatory requirements.

Collaborated with engineering, quality, and regulatory teams to define system requirements and workflows for Medical Device Reporting (MDR), Risk Management (ISO 14971), and Change Control processes.

Managed the validation and testing of software systems and applications used in Medical Device manufacturing and quality processes, ensuring compliance with FDA regulations and industry standards.

Collaborated with compliance officers to ensure adherence to healthcare regulations such as HIPAA, HITECH, and CMS requirements.

Created interactive reports like dashboards, heat maps, bar graphs, pie charts and pivot tables using Tableau and Excel.

Environment: Agile (Scrum), Smart Draw, iRise, Microsoft Team Foundation Server (TFS), MS Office Suite, Microsoft Test Manager (MTM), SQL Server.

Capital Numbers Infotech, India

Sr. Business System Analyst April 2020 – Aug 2022

Roles and Responsibilities:

Responsible for gathering user requirements and specifications for designing an audit system using and documenting the same and created Environment setup plan, Migration document and checklist.

Worked with Analysts and other Business Teams to document the required artifacts including BRD, FRD and SRS by using different elicitations techniques including Brainstorming, interviews, focus groups, and JAD sessions.

Facilitated JAD sessions with internal and external stakeholders to mitigate unforeseen conflicts of interest in Agile SDLC environments.

Proficient in designing Use case narratives, Activity diagrams, Use case diagrams, Workflow diagrams, Class diagrams, Sequence diagrams, and workflow analysis.

Utilized Agile/ SCRUM and PMI methodologies to monitor, steer and develop project objectives.

Created mock-ups for new custom objects, assigned fields, designed page layouts, custom tabs, and components.

Presented sprint deliverables at Sprint Review Meeting with client at the end of each sprint including demonstration of progress made.

Partnered with product and development teams to enhance the functionality of healthcare SaaS platforms.

Managed UAT (User Acceptance Testing) for new healthcare system implementations, ensuring alignment with business and clinical requirements.

Utilized SQL and data visualization tools (Tableau, Power BI) to generate insights for healthcare performance metrics and reporting.

Acted as a liaison between business users and technical teams to ensure the successful delivery of IAM projects.

Monitored IAM project progress, identified risks, and ensured alignment with project timelines.

Used JIRA as task management tool and to track work items.

Expert in doing Use Cases, creating Activity diagrams, Context diagrams with UML using modelling tools such as MS Visio.

Redefined use cases, process flow, and activity diagrams using MS Visio for a clear understanding of the requirements.

Worked with Development, QA, and Production Support teams to communicate, verify, and test the desired functionality. Helped the Testing team in creating Test Plans, Test Scenarios, Test Cases and collected Test Data for successful completion of Integration Testing and Functional Testing.

Assisted the QA team to develop the test plan and test cases to perform the testing and involved in Automated User Acceptance Testing (UAT).

Environment: Agile (Scrum), Smart Draw, iRise, Microsoft Team Foundation Server (TFS), MS Office Suite, Microsoft Test Manager (MTM), SQL Server.

Narola Infotech, India

Business Analyst May 2019 – March 2020

Roles and Responsibilities:

Serves as a liaison between the business programs community and the IT organization to provide technical solutions to meet user needs.

Analyses business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.

Assists in the business process redesign and documentation as needed for new technology.

Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications. Educates the IT organization on the direction of the business.

Evaluated the utility of risk mitigation strategies and ensured that they align with the organization's risk tolerance and objectives.

Collaborated with technical teams to troubleshoot and resolve issues related to AWS implementations.

Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation.

Identified the business functions and processes, and prepared system scope and objectives based on user needs and industry regulations.

Defined terms, conducted stakeholder analysis, elicited business needs, conducted business process modelling, and facilitated JAD sessions. Elicited, documented requirements and use cases. Analysed, validated & prioritized requirements; traced requirements to related project documentation (process models, designs, test scenarios & scripts).

Assessed the cost implications of utilizing AWS services and provide recommendations for cost-effective solutions.

Understanding technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprise's competitive edge.

Developed a Schedule and identified project milestones.

Maintaining user stories/epics in JIRA.

Analysed business scenarios to track possible business outcomes for the functions which could be incorporated into more detailed test scripts.

Maintain business rules, requirements, and models in a repository.

Environment: Agile (Scrum), Smart Draw, iRise, Microsoft Team Foundation Server (TFS), MS Office Suite, Microsoft Test Manager (MTM), SQL Server.

Darwin box, India

Business analyst May 2017 – April 2019

Roles and Responsibilities:

Communicate effectively with account managers, operations, and clients.

Monitor and implement data integrity across staging and production environments.

Define and report on key metrics, analyse customer behaviours and optimize our market expansion programs.

Analyse trends and history to provide the team with business insights and findings.

Work closely with the Data Warehouse and technical teams to validate ongoing data accuracy for financial modelling.

Review the design doc suitable for cloud implementation.

Interviewed business area experts, asked detailed questions, and carefully recorded the requirements in a format that can be reviewed and understood by both businesspeople and technical people.

Utilized Agile Methodology to configure and develop processes, standards, and procedures.

Analysed and assessed client requests to create professional, presentation-quality deliverables in the form of dashboards and reports to provide additional insight into any critical indicators.

Conducted JAD sessions with Subject Matter Experts (SMEs), asking detailed questions and carefully recording the User Requirement and deadlines.

Understand business case requirement document and work on RFPs of projects.

Create training Documents and standard operating procedures for financial and human resource processes.

including procurement and recruitment.

Planned, developed, and executed system, data integrity and performance test scripts.

Executed tests for both positive and negative test cases and recorded the results.

Created and executed Test Cases by performing User Acceptance Testing (UAT) and Regression Testing.

Responsible for data analysis, validation, cleansing, collection, and reporting.

Process and analyse data to ensure accuracy and completeness via SQL.

Environment: Agile (Scrum), Smart Draw, iRise, Microsoft Team Foundation Server (TFS), MS Office Suite, Microsoft Test Manager (MTM), SQL Server.

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