Customer Service Sales Representative

Shanna Matheson ******************@*******.*** 818-***-****

OBJECTIVE

Dedicated and reliable individual with a strong work ethic and excellent people skills. Quick learner and hardworking, with the ability to perform multiple tasks and thrive in a high-stress environment. A team player with an energetic attitude who consistently delivers exceptional customer service and remains calm in high-pressure situations.

SKILLS

Effective communication skills

Microsoft Office Suite

Result driven & Goal-oriented

Critical problem-solving skills

Epicor

Strong time management

Works well under pressure

Adaptable & Highly Organized

Excellent Team Player

PROFESSIONAL EXPERIENCE

AquaChill: Phoenix, AZ March 2024 – September 2024

Outbound Sales Representative

Conducted over 300 outbound calls to prospective customers, efficiently managing lead generation and qualifying potential clients.

Maintained up-to-date records of customer interactions, ensuring timely follow-ups and thorough documentation of conversations and progress.

Collaborated with the dales team to meet and exceed individual and team sales targets.

Demonstrated excellent time management and organizational skills in handling a high volume of calls and customer inquiries, while maintaining a high level of professionalism and customer service.

Arizona Correctional Industries: Phoenix, AZ June 2022 – March 2024

Payroll Specialist

Managed payroll for over 40 private contractors, ensuring timely and accurate processing of all payments and deductions

Assigned and verified that all contractors had appropriate documentation, including tax forms and legal requirements.

Maintained records of all new hires, terminations, salary adjustments, and ensured compliance with labor laws and company policies.

Collaborated with HR and finance teams to address payroll discrepancies, resolve issues, and ensure smooth payroll operations.

Demonstrated accountability and attention to detail in handling sensitive information and maintaining confidentiality

Arizona Correctional Industries: Phoenix, AZ August 2021 - June 2022

Executive Assistant for Sales Managers

Submitted drawing request to wood, metal, sign and Upholstery Shops for multiple manufacturing projects ensuring all revisions were accurate and aligned with projects specifications.

Oversaw project-related expenses, sales orders, purchase orders, and payments

Monitored job progress for all projects, coordinating schedules and ensuring timely updates for all sales representatives and assuring projects were done according to schedule.

Arizona Department of Rehabilitation & Reentry: Goodyear, AZ July 2018 - June 2021

Office Manager

Managed daily tasks, including organizing and maintaining physical and electronic files, ensuring all resident documentation is accurately filed and easily accessible.

Coordinated arrival and departure schedules for all residences, ensuring proper documentation and seamless transition.

Maintained a clean and organized office environment to support efficient operations.

EDUCATION

Pierce Community College, Woodland Hills CA 1995

Associate Arts Degree in business

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