Customer Service Representative

***** ******* *******

**** ******* *****

San Antonio, Texas 78220

Celll: 210-***-**** email: *******.*******@*****.***

Professional Summary

Percepta

Conduent

I2C

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QTC Management

Connexion Point (4)

Welcare Insurance (2)

Let Us Promote U

The Total Source

Awardsmith

Employment Dates (01/2023-11/2023

Percepta

Customer Service Representative

Work from home environment. Take inbound calls from Ford Motor company customers. Help customers set up appointmens for car repairs. Help check on parts status. Help coordinate with roadside assistance.

Employment Dates (06/2022-12/2022)

Conduent

Customer Service Representative

Take calls from customers about their bank card. Answer questions about various charges. Answered questions about when their Social Security benefits would be on their account.

Employment Dates (01/2022-06/2022)

I2C

Customer Service Representative

Take calls from customers about their bank card. Answer questions about various charges. Answered questions about when their Social Security benefits would be on their account.

Employment Dates (07/2021-12/2021)

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Licensed Insurance Agent

Work at Home environment. Take calls from potential customers. Return outbound calls to customers as well. Explaining the different Medicare Advantage plans. Helping customers select the plan that fits them best.

Unemployed for 1 due to Covid

Employment Dates (01/2020-03/2020)

QTC Management

CSR

Take inbound calls from Veterans. Help setup doctor appointments. Helped look for medical and mental health care.

Employment dates (2015, 2016,2017, 2018, 2019)

Connexion Point

Licensed Insurance Agent

Call center environment. Take inbound calls from customers. Explain the different Medicare Advantage plans available from Aetna. Sign up customer to different Aetna plans. Also doing member service payments after AEP.

Employment Dates (2011-2015)

Let Us Promote U

Outside Sales

Maintained existing business accounts while pursuing new business accounts. About 50% of my time outside sales cold calling to find new prospects. I sold promotional products such as pens, mugs, and to-shirts with company logos. Also, provided good customer service addressing concenrs and problems and offering sound marketing advice.

Emmployment Dates (1999-2011)

The Total Source

Outside Sales

I was assigned a few accounts to manage. Was expected to pick up new clients as well. I spent 70% of my time aquiring new accounts. Sole promotional products, such as pens, shirts, mugs, etc. Anything with your logo on it. Sold mostly B2B. When in the office I took calls and entered any orders for the day

Educaation: Sam Houston High School

1984-1988 Graduated

St. Philip’s College

1990-1992

Business Administration

Licensed Health Insurance

Lic# 2030979

Licensed since 2015

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