Salesforce Com Developer

Name: Naveen Manda

E- Mail ID: ***********@*****.***

Phone No: +1-913-***-****

Professional Summary

An accomplished professional with 7X Certified and over 8+ Years of experience in Salesforce.com CRM platform. With expertise handling as a Salesforce Administrator / Salesforce Developer / Vlocity Developer

&Salesforce Consultant.

Proficient in all phases of Software Development Life Cycle (SDLC), which involves requirement gathering, requirement analysis, functional design, implementation, and enhancement of project in SalesForce.com.

Experience in implementing Sales Cloud, Service Cloud & Community Cloud.

Worked on designing the UI in Lightning (AURA) framework and enhancing the existing UI and existing logic according to the business requirements.

Involved in developing Salesforce Lightning Apps, Components. Have good experience in implementing Apex classes and Triggers, APIs, Visual Force, Batch Apex, SOQL, and SOSL.

Experience in development of Salesfore.com Applications, designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows and Approval Processes for Automated alerts, Field updates and Email generation according to application requirements.

Proficiency in SFDC administrative tasks like creating Profiles, Permission Sets, Roles, Sharing Rules, Users, Page Layouts, Search layouts, Email Services, Approval process, Workflows rules, Workflow Actions, Validation rules, Reports and Dashboards.

Experience at designing in Salesforce.com platform, tallying the business requirements by designing the required User Interface entities like Custom Objects, creating the relationships/ Junction objects like Master-Child, lookups, Entity Relationship data model and business logics.

Knowledge of Salesforce setup menu, Configuration, Custom Application Development, Administration, Deployment of applications to Force.com platform.

Good Knowledge about Salesforce lightning schema builder, process builder, lightning app builder, Components and Lightning connect. Working on Global actions, Quick actions, Lightning Tabs, Chatter approvals and post templates.

Experience with Lightning Flows and Process Builder. Experience in configuring Apttus CPQ and working with Apttus objects to create Quotes, bundles and manage products and Cloud implementations.

Developed Vlocity Integration Procedures, Vlocity Data Raptors, Vlocity Cards, Vlocity Templates, Vlocity Decompositions and Vlocity omni scripts Design.

Worked on Vlocity Product set up and Attribute design and Calculation Matrices. Proficient in Vlocity Deployment and integration

Worked on the integration using REST, to exchange data between the system with the external system using Batch Apex.

Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries within Governor Limits. Have good understanding of Zuora.

Experience with Agile development methodology and participating in PI Planning, Sprint Planning and Daily Scrum meetings.

Experience in creating Custom Apps, Custom Objects, Custom fields, Sharing Rules (Criteria and Owner based), Page Layout assignment, Search Layouts, Related List and defining Field Dependencies, custom buttons.

Experience in bulk data migration and management using Import wizard, Data Loader, Experience in APIs, REST API, SOAP API.

Hands on experience working with HTML, XML, CSS, JavaScript, and AJAX.

Experience in Salesforce.com Sandbox and Production environments and deployed the configuration from sandbox to production.

Hands on experience in bulk data migration from legacy systems, Excel into Oracle, SQL Server to Salesforce. Hands on experience in Salesforce Components Integration, Development and Deployment of Custom Integration Solutions.

Involved in developing Salesforce Lightning Apps, Components.

Extensive Business Knowledge and Objects Customization experience objects such as Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns and Forecasting.

Experience in developing Apex classes and Triggers, Visual Force pages, Force.com IDE, SOQL, SOSL.

Experience in Data Migration using Import Wizard and other integration tools such as Apex Data Loader. Experience in designing, maintain Salesforce.com platform, Roles, Profiles, Permission Sets, Sharing Rule. Also experience OWD, Groups, Queues, Visual Force Pages, Record Types, Page Layouts.

Hands on experience in DocuSign and using SKUID for creating responsive and creative web pages.

Worked on the integration using REST, to exchange data between the system with the external system using Batch Apex.

Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries within Governor Limits.

Detailed experience working on Eclipse IDE with Force.com Plug-in for writing Business Logic in Apex Experience in Web Technologies like HTML, XML, CSS, JSP, JavaScript, JSON, REST and Bulk API's.

Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor Data Quality and Integrity.

Strong knowledge on Agile, Water Fall Project Execution Methodologies

Ability to meet deadlines and handle pressure by owning multiple tasks in the project.

Experience in migrating code through Salesforce Deployment methods like Change Sets and ANT Scripts

Used Copado for deploying User stories for back Promotion, ensuring all orgs are in sync, GIT snapshot. CERTIFICATION:

Salesforce Certified Administrator

Salesforce Certified Platform Developer I

Salesforce Certified Platform Developer II

Salesforce Certified Omni Studio Developer

Salesforce Certified Platform App Builder

Salesforce Certified Industries CPQ Developer

Salesforce Certified Service Cloud Consultant

Education

o Master of Science in Information Systems and Business Analytics - Park University – USA 2021 o Bachelor of Engineering from VTU – INDIA 2015

Technical Skills:

Salesforce Technologies:

Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Webservices, Visualforce Pages, Visualforce Component and Controllers, AJAX, Workflow & Approvals, Dashboards, Lightning component Framework, Aura UI Framework, Analytic Snapshots, Case Management Automation, Custom Objects, Sandbox Refreshments, Deployments

(Change sets), SOQL, Process Builder, Workflow Rules, Approval Process. Force.com Tools:

Apex Data Loader, Force.com Eclipse IDE plug-in, Lexi Loader, Connect Offline, Force.com migration tool, Force.com Explorer, Force.com Excel connector, Workbench & ETL Tools, Force.com Platform (Sandbox, and Production) QTP.

Programming:

HTML5/CSS3, JavaScript, jQuery, SQL, Eclipse IDE, Sublime, Object Oriented and Functional Programming. Professional Experience:

Client: Blue Cross of Idaho, Remote Mar 2024– Till Date Role: Sr. Salesforce/Vlocity Developer

Roles & Responsibilities

Configured the different Health Plans with prices like Dental, Medical and Vision along with the Pricing.

Developed the multiple user journeys for renewal and for the Quoting Processes, tailored to various market segments including Small Groups, Mid-Size Businesses and Association Groups.

Implemented the Batch Classes to automate the creation of group profiles and accounts in Salesforce.

Working as a Salesforce/Vlocity Developer to develop the user stories using Vlocity, Angular, Vlocity LWC, Vlocity NDS & Salesforce.

Worked on Third-Party routing through Omnichannel to agents using Salesforce Service Console and third-party applications MuleSoft. CI/CD using Copado.

Experience working in Omni-channel to route work to agent.

Design and developing solutions based on functional requirements for SFDC platform and mainly focusing on out of the box solutions.

Involved in the Various Integration Modules design and Implementation with 3rd party systems using Vlocity Integration Procedures and Order Management.

Designed Order Decomposition Scenarios and Order Orchestration Plans for various modules using Vlocity Order Management.

Worked on both UI/Backend functionalities

Client: Deloitte/California Dept of Motor Vehicle, Remote Mar 2023– Feb 2024 Role: Sr. Salesforce/Vlocity Developer

Roles & Responsibilities

Involved in Salesforce.com application setup activities and customized the applications to match the functional needs of the organization.

Good hands working on PSS: Public Sector Solution, LPI: License Permit and Instructions and Vlocity Insurance Package.

Worked on PSS related to Business License, Business Licenses Application, Business Application participant, Regulatory Code, Regulatory authority etc worked on core PSS related objects.

By using the Omni Scripts, we created a multi-step navigation to collect the application information, once the application is submitted then it will create a business License application. Then it will go to the approval process, then it can create the registration document.

Worked on Application NMVTIS: National Motor Vehicle Title Information System application.

worked on BPA: Business Process Automation interface. Payment functionality, worked on subprocess TOP: Temporary Operating Permit.

Worked as Vlocity developer. Involved in development of Product Modeling, EPC Configuration, Zuora and CPQ etc. Worked on the Configuring Product Catalogue Bundles, Pricing, Attributes, Vlocity Rules, Calculation Matrix in Vlocity EPC.

Involved in design and development of user guided flow for Order Enrichment and Manual task using Vlocity Integration Procedures, Vlocity Data Raptors and Vlocity Omini Scripts.

Worked on Vlocity Product set up & Attribute design and Calculation Matrices.

Involved in Peer Review. Configured product catalogs and catalog relationships. Have a better understanding of ESM (Enterprise Sales Management) application.

Participated in daily scrum meetings for various data analysis tasks.

Performed Data Analysis and migrated data from SOQL server data base to salesforce

Maintained release documents and release notes for every release based on release version.

Worked on Vlocity product console for product/Order management to create products, promotions, discounts, offer migration and worked on Scheduling and optimization on vlocity managed package and Unmanaged packages as needed based on requirement

Worked on CPQ for pricing, pricing plan, pricing variables, time plan and time policy and price list.

Worked on Vlocity foundation to create attributes and picklist based on product level and added different rules based on functions, context action, ruleset, context scope, communicated with different teams and shared Knowledge transfer sessions based on business

Configured different Vlocity components like Vlocity Templates, OmniScripts, Dataraptors, Integration Procedures as per the business scenarios/requirements.

Involved in design and development of user stories.

Worked on Git Lab and Vlocity IDX Workbench for component migration and deployment. Involved in Peer Review.

Have a better understanding of Vlocity OOTB ins services like get Rated Products etc.

Used Change sets like inbound and outbound to send customizations to another organizations

Used Workbench for different tasks such as SObjects fields, and wrote SOSL & SOQL queries, performed DML operations, migrations using Deploy and retrieved, executed Apex, REST API queries and Metadata API through workbench.

Worked on different API’S to create apex classes through integrate Vlocity interface and worked on Vlocity Data Raptors, Integration Procedures, Omni studio, Flex cards and Omni studio DocuSign setup.

Used different Omni studio data packs for pack details based on Source and version with Integration types and worked on Vlocity templates

Involved in integration of contract lifecycle management (CLM) into adobe sign using Vlocity tools and Apex. Client: CVS/ Aetna, NJ July 2022 – Feb 2023

Role: Sr. Salesforce/Vlocity Developer

Roles & Responsibilities

Involved in Salesforce.com application setup activities and customized the applications to match the functional needs of the organization.

Participated in daily scrum meetings for various data analysis tasks.

Performed Data Analysis and migrated data from SOQL server data base to salesforce

Maintained release documents and release notes for every release based on release version.

Worked on Vlocity product console for product/Order management to create products, promotions, discounts, offer migration and worked on Scheduling and optimization on vlocity managed package and Unmanaged packages as needed based on requirement

Creating and managing CI/CD Pipelines and workflows, Implemented CI/CD pipelines using Jenkins, Git and docker to automate software delivery processes.

Have good experience using the AutoRabit platform to design the stream line and automate the development where the AutoRabit is used for the release process with in the Salesforce.

Worked on CPQ for pricing, pricing plan, pricingvariables, time plan and time policy and price list

Worked on Vlocity foundation to create attributes and picklist based on product level and added different rules based on functions, context action, ruleset, context scope

Communicated with different teams and shared Knowledge transfer sessions based on business requirements

Used Change sets like inbound and outbound to send customizations to another organizations

Used Workbench for different tasks such as SObjects fields, and wrote SOSL & SOQL queries, performed DML operations, migrations using Deploy and retrieved, executed Apex, REST API queries and Metadata API through workbench.

Worked on different API’S to create apex classes through integrate Vlocity interface and worked on Vlocity Data Raptors, Integration Procedures, Omni studio, Flex cards and Omni studio DocuSign setup

Used different Omni studio data packs for pack details based on Source and version with Integration types and worked on Vlocity templates

Involved in integration of contract lifecycle management (CLM) into adobe sign using Vlocity tools and Apex Client: Emblem Health, SFO, CA Jun 2021- Jun 2022

Domain: Vlocity Health Insurance

Role: Senior Salesforce/Vlocity Developer

Responsibilities:

Worked as Vlocity developer. Involved in development of Customer Portal for end to end flow which includes

Small Group Quoting, Renewals and Edit the Applications.

Configured different Vlocity components like Vlocity Templates, OmniScripts, Dataraptors, Integration Procedures as per the business scenarios/requirements.

Involved in design and development of user stories.

Worked on Git Lab and Vlocity IDXWorkbench for component migration and deployment. Involved in Peer Review.

Have a better understanding of Vlocity OOTB ins services like getRatedProducts etc. Environment: Salesforce.com, Force.com, Apex Classes, Controllers, Visualforce, SOQL, Vlocity Data Raptors, Integration Procedures, Vlocity Templates, Git Lab, IDX Workbench, Copado, MuleSoft,Omni Scripts etc. Client: ARVIG.COM, SFO, CA Jan 2021- May 2021

Domain: Vlocity Telecommunications cloud

Role: Senior Salesforce/Vlocity Developer

Responsibilities:

Worked as Vlocity developer. Involved in development of Product Modeling, EPC Configuration, CPQ etc. Worked on the Configuring Product Catalogue Bundles, Pricing, Attributes, Vlocity Rules, Calculation Matrix in Vlocity EPC.

Involved in design and development of user guided flowfor Order Enrichment and Manual task using Vlocity

Integration Procedures, Vlocity Data Raptors and Vlocity Omni Scripts etc. Worked on Vlocity Product set up and Attribute design and Calculation Matrices. Involved in Peer Review.

Configured product catalogs and catalog relationships.

Have a better understanding of ESM (Enterprise Sales Management) application. Client: Customers Bank, Philadelphia, USA June 2020 – Dec 2020 Role: Salesforce and Vlocity Developer

Responsibilities:

Assist with technical delivery of Salesforce.com implementation

Exposure to Vlocity along with hands on experience on Apex, Triggers, Workflows, Visualforce, OmniScripts, Cards, Templates, Data raptors.

Providing hands on expert level assistance to developers for technical issues.

Designing and Managing the execution of test plans and ensuring a quality solution is delivered.

Been a credible subject matter expert in technical workshops, Integration meetings and Design Sessions Adhere to coding standards and develop well-structured, maintainable and easy to understand the code.

Hands on experience in implementing Quote to Order, MACD and Order Management using Vlocity. ENVIRONMENT: Vlocity Data Raptor, Vlocity Cards, Vlocity Omni Script, Vlocity Integration Procedures, Vlocity CPQ, Vlocity EPC, LWC, Rest API, CI/CD using Copado. MuleSoft. Client: CGI, SFO, CA Dec 2019 – May 2020

Role: Salesforce and Vlocity Developer

Responsibilities:

Work on the custom quick actions in Lightning, also building the custom UI for the service cloud users. Developed Apex Classes, Triggers and Visual force Pages, Lightning Component bundles.

Implemented Adobe E-sign integration with Vlocity omni script, data raptor and integrations

Involved in integration of contract lifecycle management (CLM) into adobe sign using Vlocity tools and Apex Developed approval process of document e signature using contract lifecycle management and Vlocity tools Developed Vlocity Integration Procedures, Vlocity Data Raptors, Vlocity Cards, Vlocity Templates, Vlocity Decompositions and Vlocity omni scripts Design.

Worked on Vlocity Product set up and Attribute design and Calculation Matrices. Proficient in Vlocity Deployment and integration.

Working on Vlocity framework implementation for call centric applications and integrate with the service

console.

Involved in integration using SOAP API and REST API and coordinated with other team members to implement the functionality.

Involved in deploying the application to the production using change sets, GitLab.

Worked with Vlocity Cards, Vlocity Templates, VIP’s and Data Raptors and Omni scripts. Worked on Spring CM and DocuSign integration, we made it to Vlocity CLM and Adobe Integration. Created a 2 vlocity integration buttons.

Used that omini script for the DocuSign integration.

Worked on Lightning web components (LWC) implementation of a new breed of lightweight frameworks built on web standards, which leverages custom elements, modules, shadow DOM, decorators, templates, and other new language constructs available in ECMAScript 7 and beyond

Involved in creating efficient design and developing user interaction screens usingHTML,CSS3,Javascript,Angular Used JIRA as the ticket management tool and used SourceTree and Bitbucket for migration.

Built customized Lightning components replacing the existing ones, using JavaScript on the client side and Apex on the other side to provide better and more interactive interfaces to the end users, which helps in sales enhancements.

Worked on integration of two instances using APEX REST API callouts. Configured Connected App to integrate Salesforce.com with two external JAVA applications to capture Accounts, Contacts, and Leads (Web-to-Lead implementation) using REST API.

Worked with Lightning design system, Lightning App builder, Lightning component Framework, Lightning customizations, Lightning CSS framework.

Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, Triggers.

Migrated components from Classic UI to Lightning UI pertaining to administrator duties and dealt with AURA Framework app building. Worked with native reports and dashboards.

Used SOQL&SOSL for data manipulation needs of the application using platform database objects. ENVIRONMENT: Apex Classes, Triggers, Aura Bundles, Java Script, Agile Methodology, Data Loader, Workflow & Approvals, Custom Objects, Email Services, Lightning Components. Client: CA Technologies, INDIA June 2017- Nov 2019 Role: Salesforce Admin/Developer

Responsibilities:

Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.

Designed, developed, and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Migrating from Salesforce Classic to Lightning and created Lightning Components.

Experience in using salesforce Lightning UI. Created Lightning apps combining Lightning design system, Lightning App Builder and Lightning component features

Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to thevisual pages.

Created Custom Objects and fields for transactional and contractual information.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications

Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.

Made new feature enhancements on Service cloud console view and developed some Visual force components.

Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader. Designed and deployed Custom tabs, Custom objects, Components, VF pages, validation rules, Auto- response rules for automating business logic.

Created Profiles and configured Permissions based on organizational hierarchy requirements. Worked on writing the workflow rules and validation rules for email templates.

Used Informatica cloud service to integrate the data between systems.

Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.

Performed Data Migration from home grown legacy system to Salesforce CRM.

Experienced in Unit Testing, for the customizations and developments done during the project. Used the sandbox for testing and migrated the code to the deployment instance after testing.

Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support. Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Marketing Cloud, Service Cloud, Data Migration, Rest API, Soap API, Informatica, SOQL, SOSL, Workflow

& Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows. Client: United Technologies Corporation, India Jan 2015 – May 2017 Role: Salesforce Developer/Admin

Responsibilities:

Involved and interacted with various business user groups for gathering the requirements for CRM implementation.

Developed APEX Classes, Visualforce pages and APEX Triggers to develop the custom functionality as per the requirements.

Created Visualforce pages which identified a region to be updated to enforce partial page and display the status of Ajax requests to display different values depending on whether it is in progress or completed.

Developed custom Visual force pages to automate Approval processes that used Email Approvals and Parallel to the Approval steps.

Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.

Developed custom Lightning components, Global actions, Process Builders, Object specific actions and server

–side controllers to meet business requirements.

Enabled Aura Framework by adding Aura Attributes and Aura Handlers for Events for interaction between the components.

Built the deployment planning document and did the production migration.

Implemented pick lists, dependent pick lists, lookups, master detail relationships and formula fields to the custom objects and involved in deploying applications from Sandbox to Production.

Used Data loader for all data adding, updating, and deleting, exporting data. Wrote Apex Test classes to Unit Test Apex classes before moving to Production.

Performed in depth analysis of the integration of salesforce with SQL, explained how salesforce has been integrated with SQL server and from which sources data was coming in salesforce in the absence of any documentation.

Used multiple sandboxes for development of various components of the project. Deployed the code to the UAT Environment for testing.

ENVIRONMENT: Saleforce.com platform, Apex Language, Classes, Triggers, Visualforce (Pages & components), Custom Component, Custom Controllers, Workflow & Approvals, Data Loader, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, Communities, HTML, Web Services, Reports, Dashboards, Sandbox, Eclipse IDE Plug-in.

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