Customer Service A Full-Time
Resume:
SHILILAH MCHONE
CONTACT
*******@*******.***
Winston Salem, NC
PROFILE Hardworking college graduate seeking employment. Committed to utilizing my skills to further the mission of a company. Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team. Empathetic and professional attitude, committed to providing patients and clients with the best care possible.
SKILLS
Microsoft Office
Conscientious and Detail-Oriented
Damage Prevention
Critical Thinking
Positive Team Player
Productivity and Time Management
Adaptable and Flexible
Supply Inventory Management
Active Listening
Growth Mindset
REFERENCES
Ms. Shareka Brown Director, TRIO SSS Davidson-Davie Community College 336-***-**** ext. 6128
Ms. Cailin Asip Director, Recruitment & Admissions Davidson-Davie Community College 336-***-**** ext. 6122
EDUCATION
DAVIDSON-DAVIE COMMUNITY COLLEGE, Thomasville, NC January 2018 – May 2022 Associate in Applied Science: Human Services Technology Diploma: Human Services Technology Certificate: Substance Abuse July 2020
CERTIFICATES
Trio Support Services April 21, 2022
Global Perspectives Through the Narratives of Ireland April 27, 2022
Scholars of Global Distinction May 6, 2022
North Carolina Global Scholars of Global Distinction May 10, 2022
WORK HISTORY
Family Dollar, Winston Salem, NC February 2023 – present
Assistant Manager
Oversee daily operation and function of facility
Provide exceptional customer service experience for patrons
Lead and manage store sanitation efforts
Document and track product supplies
Engage with a diverse array of vendors
Supreme Maintenance Organization, Greensboro, NC
June 2014 - July 2015
School Janitor
Maintained cleanliness of restrooms through proper sanitation and maintenance of facilities
Provided oversight of daily facility checklists
Improved efficiency and productivity of daily tasks through innovative learning and skill improvement
Carried out day to day duties accurately and efficiently
Demonstrated respect, friendliness, and willingness to help wherever needed
Ensured diverse student body had a reliable staff member to engage with if needed
Dollar General, Winston Salem, NC
May 2002 – March 2003
Store Manager
Oversaw merchandise ordering and inventory stocking process
Hired and trained new employees
Managed the daily operation schedule
Provided exceptional customer service experience for patrons
Led and managed store sanitation efforts
Fast Track Convenience Store, Pilot Mt., NC
May 2001 – February 2002
Cashier
Brintles Truck Stop, Mt. Airy, NC
March 1999 – October 2000
Assistant Manager Travel Center
Wal-Mart Super Center, Mt. Airy, NC
November 1995 – October 1998
Customer Service Manager, Accounting Office Worker, Cashier
LEADERSHIP & GLOBAL ENGAGEMENT
Trio Civil Rights Spring Break Trip Chaperone March 2023
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