Help Desk It Manager

Edward Pol *******@*****.***

LinkedIn.com/in/EdwardPol

Software Developer, PHP Hallandale Beach, FL 33009

Experienced PHP developer with over 15 years of expertise in developing scalable solutions, particularly in Laravel and PHP-based environments. Passionate about tackling technical challenges, I enjoy building efficient web applications and optimizing performance. Proven experience in managing diverse projects and meeting tight deadlines while maintaining high-quality output. Adept at working collaboratively within a team and independently, I leverage strong communication skills to ensure project success. With a keen eye for detail and a deep understanding of web performance optimization, and security compliance, I am committed to delivering effective solutions that meet client needs and exceed expectations.

Areas of Expertise

PHP Programming

Laravel Development, Bootstrap

HTML / CSS / XML / JSON

JavaScript

Databases MySQL, SQL Server and Oracle

API Integration (SOAP and RESTful), Postman

Automation of Business Processes

CRM Systems Management

E-commerce Solutions

Payment Gateway Integration (Braintree, Stripe)

Data Analysis and Reporting

Cloud Services (AWS)

Version Control (Git)

Software Development Lifecycle (SDLC)

Apache, Nginx and IIS

Accomplishments

Developed a Laravel-based utility: Created a tool for lead management and commission reporting at Shore Excursions Group, significantly increasing subscriptions and improving operational efficiency.

Automated Lead Collection: Built a PHP utility for lead collection from client FTP sites, which enhanced email marketing volume and boosted sales.

Trained AI Bot for Customer Service: Enhanced customer service efficiency by training AI Bot to handle common queries.

Implemented Braintree's API: Eliminated foreign currency fees and optimized transaction processes, improving financial operations at Shore Excursions Group.

Automated Coupon Integration: Increased sales by automating coupon code integration from Expedia, demonstrating strong skills in marketing automation.

Integrated Third-Party APIs: Improved site functionality by integrating various SOAP and RESTful APIs for managing reservations.

Managed IT Budget and Resources: Oversaw a $500,000 IT budget and resource allocation at Clientele Cosmetics Corp., ensuring efficient use of financial and technical resources.

Led IT Team: of 3 IT staff at Medical Doctors Research, ensuring successful project execution and team performance.

Developed Cost-Saving Solutions: Created a custom PHP shopping cart, saving $5,000 and reducing payroll processing time by 50% with a Timeclock utility.

Migrated CRM Systems: Successfully managed the migration of CRM systems to Oracle and Microsoft SQL Server, improving data management and accessibility.

Built Client-Facing Website: a Laravel-based website for Feeduciary.com that allowed users to compare fiduciary agent fees.

Automated Print Preparation: Reduced print preparation time by automating page layout organization at Rex3, showing efficiency in print production processes.

Integrated Salesforce with Printing: Enhanced printing capabilities by integrating Salesforce using API solutions, showcasing skills in CRM and printing solutions.

Developed Intranet Solutions: Created various intranet sites for real-time reporting and FedEx label printing, improving internal operations and efficiency.

Enhanced Payroll Processes: Improved payroll calculation and commission processing at Clientele Cosmetics Corp. using advanced Excel functions, demonstrating financial and operational expertise.

Career Experience

Software Developer, Medical Doctors Research, Sunrise, Florida 07/2024 – Present

Developed a questionnaire utility using PHP/Laravel/PostgreSQL to build RESTful APIs to interface with the company's CRM.

Creating an interface between the website questionnaire and Blister Packaging Machine to generate custom packages.

Lead PHP Developer, Shore Excursions Group, Plantation, Florida 10/2019 – 06/2024

Led the development of a Laravel-based system that optimized lead management and commission reporting, incorporating JavaScript for enhanced interactivity. Provided agents with relevant resources, resulting in increased subscriptions.

Automated lead collection processes by developing a PHP utility that streamlined client FTP site integration, boosting email marketing campaigns and sales volume.

Trained Tettra's AI Bot to manage frequent customer service queries, improving customer support response times and reducing manual intervention.

Integrated Braintree's API, using Postman, to remove foreign currency fees and enhance customer satisfaction.

Designed automated systems for coupon code integration from partners like Expedia, directly contributing to a noticeable increase in sales, all running on Linux OS.

Executed the integration of various third-party APIs (SOAP and RESTful), resulting in a more responsive user interface, and enhanced overall customer interaction with the platform. Used Docker for development.

Laravel Developer, Insurance Care Direct, Deerfield Beach, Florida 05/2019 – 10/2019

Developed software using Laravel and Vue.js to support insurance professionals in sales, marketing, and lead management.

Enhanced UI/UX to boost customer engagement and overall site usability.

Software Developer, Medical Doctors Research, Sunrise, Florida 07/2018 – 05/2019

Led a team of 3 IT staff members, ensuring effective project execution.

Created a Laravel-based portal for processing orders for individual pill packs, enhancing order management.

Developed a custom PHP shopping cart for credit card transactions, saving $5,000.

Designed a PHP Timeclock utility and web-based commission module, reducing payroll processing time by 50%.

Built an intranet site in PHP for generating real-time reports.

Managed the migration from Oracle to Microsoft SQL Server and set up the SQL Server for the company CRM on AWS.

PHP with Laravel Developer, Feeduciary.com, Hollywood, Florida 01/2018 – 12/2018

Client-Facing Website: Built a Laravel-based website enabling fiduciary agents to create accounts and define their fee structures, allowing visitors to compare agents by fees.

Map Integration: Utilized Google Maps API for location display and ImageMagick for image resizing, developed with Postman.

Designed UI/UX to optimize user workflows and navigation, resulting in a more intuitive and user-friendly interface for fiduciary agents and visitors.

PHP Developer, Rex3, Weston, Florida 08/2017 – 07/2018

Automated page layout organization, reducing print preparation time.

Integrated Salesforce with printing capabilities using API solutions.

Developed an intranet site for managing FedEx label printing, enhancing shipping efficiency.

IT Manager and Developer, Clientele Cosmetics Corp., Miami, Florida 2008 - 08/2017

Led a team of IT professionals in maintaining the company's internal systems, ensuring uptime and performance.

Developed and maintained PHP-based web applications, enhancing online sales and customer engagement through e-commerce platforms.

Implemented cybersecurity protocols and data backup solutions, safeguarding sensitive company and customer data.

Collaborated with cross-functional teams to integrate various third-party APIs into the existing infrastructure, improving system efficiency and functionality.

Spearheaded the transition to a cloud-based infrastructure, reducing operational costs and improving system scalability.

Provided IT support and training to over 100 employees, ensuring seamless use of the company's internal systems.

Monitored server performance and handled troubleshooting issues, reducing downtime by 20%.

Created custom reporting tools to provide actionable insights into sales, inventory, and marketing data.

Education

Bachelor of Science, Electrical Engineering - University of Miami

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