Technical Support Active Directory
Resume:
Damien Hildebran
SYSTEMS ADMIN
Details
Meridian, 83646, United States
***************@*****.***
DATE OF BIRTH
Links
linkedin.com/in/damien-hildebran
Skills
Technical Support
Microsoft Windows
Problem Solving
HPSM Ticketing System
Active Directory
Group Policy
Virtual Private Networks (VPN)
Remote Access Technology
Windows PowerShell
Domain Name System (DNS)
Dynamic Host Configuration Protocol
Virtual Local Area Networks
Administrative Operations
Azure Active Directory
CompTIA Security+
Remote Support
TCP/IP
Cloud Computing
Infrastructure Management
Security Managing
Security Policies
Networking Skills
Languages
English
Profile
Security+ certified IT professional with 4 years of service desk experience, specializing in Microsoft 365 deployment, troubleshooting, and IT security best practices. Adept at managing system infrastructure, ensuring uptime, and optimizing IT environments for performance and security. Seeking a System Administrator role to leverage technical expertise in a dynamic environment.
Employment History
IT Service Desk Technician at 1901 Group,
NOVEMBER 2022 — PRESENT
*Provide technical support for 500+ users, troubleshooting hardware, software, and network issues.*Manage Active Directory user accounts, group policies, and permissions.*Deploy and configure Microsoft 365 applications across user environments.*Perform patch management and system updates to maintain compliance and security.*Assist with VPN setup, firewall configurations, and remote access troubleshooting.
Skills & Accomplishments:
Assisted in the deployment and imaging of over 10,000 devices to support work travel initiatives, ensuring operational readiness and efficiency
Providing Tier1 and Tier 2 technical support for over 500 end users, resolving an average of 40+ tickets weekly.
Executed Microsoft 365 deployments, including user onboarding, migrations, and policy configurations.
Troubleshot cloud and on-premises systems, ensuring 99.9% system uptime for critical business applications.
IT Support Specialist at Apex Systems, Meridian
NOVEMBER 2020 — NOVEMBER 2022
*Provided Tier 1 & Tier 2 support, reducing system downtime by 30%.*Assisted in server maintenance, monitoring system performance, and applying patches.*Supported network configurations, including DHCP, DNS, and VLAN setups.*Created PowerShell scripts to automate repetitive administrative tasks.
IT Specialist United States Navy
[JANUARY 2018 – MAY 2020]
As an IT Specialist in the U.S. Navy, I played a crucial role in maintaining and securing mission-critical systems, ensuring the operational readiness of communications and network infrastructures. My responsibilities encompassed troubleshooting, administration, and cybersecurity enforcement across various classified and unclassified systems.
Key Responsibilities:
Managed and maintained Cisco and Brocade network switches, routers, and firewalls, ensuring optimal performance of LAN/WAN infrastructures.
Provided support for Windows Server (2016/2019), including Active Directory administration, group policy enforcement, and user account management.
Implemented and maintained security measures in compliance with DoD RMF (Risk Management Framework), DISA STIGs, and ACAS to protect sensitive Navy systems from cyber threats.
Provided Tier 1 and Tier 2 support through Remedy ITSM, resolving hardware/software issues for mission-critical operations.
Skills & Accomplishments:
Led the implementation of security patches and vulnerability scans using HBSS (Host-Based Security System) to mitigate cyber risks.
Trained junior sailors on IT security best practices, networking fundamentals, and troubleshooting procedures.
Education
MFA and security policies,,
JANUARY 2022
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