DEBRA SMITH
Jacksonville, FL ***** 904-***-**** **********@*****.***
Accomplished and energetic manager with a solid history of achievement in service industry. Motivated leader with strong organizational and prioritizing abilities. Areas of expertise include managing, problem solving and exception customer relations.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Store Manager, 12/2021 - Current
Walgreens – Jacksonville Fl
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
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• Managed inventory control, cash control, and store opening and closing procedures. Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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• Assisted with hiring, training and mentoring new staff members. Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
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Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
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• Scheduled employees for shifts, taking into account customer traffic and employee strengths. Secretary, 12/2019 - 01/2023
Coastal Baptist Church – Jacksonville, FL
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
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• Answered multi-line phone system and enthusiastically greeted callers. PROFESSIONAL SUMMARY
WORK HISTORY
• Maintained daily report documents, memos and invoices.
• Scheduled inspections and managed events for the church. Assistant Store Manager, 11/1995 - 05/2019
Lowe's
• Responsible for store operations, sales, margin performance and managing up to 175 personnel Executing Lowe's business strategy through, leading teams and reacting with agility to internal and external factors
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Developing key relationships with customers, work associates and communities to improve business results
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• Empowering teams to deliver superior customer service that produce positive business results Accountable for overall store expenses, merchandising standards, policy and procedure compliance, safety, security, training, mentoring, scheduling and payroll
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• Accountable for all financial aspects of the business Assistant Buyer, 02/1991 - 01/1996
T J Morris- IGA Distributors
• Sales of meat, beef, pork and chicken to IGA stores located in Georgia and North Florida
• Dealt with large meat distributors ordering and then distributing to the stores
• Coordinated with warehouse for accurate picking and shipping Responsible for selling product that was close to expiration to stores before it became a loss to the company
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Associate of Applied Science: Public Management, 08/1984 Macon College - Warner Robins, Ga
High School Diploma: 06/1982
Northside High School
GPA: Graduated in top 5% of class
• Customer and Personal Service
• Sales and Marketing
• Administration and Management
• Personnel and Human Resources
• Management of Financial Resources
• Cash Management
• Employee Training
• Recruiting and Hiring
EDUCATION
SKILLS
• Judgment and Decision Making