Operations Coordinator- audit, customer service, client liaise

Debora Mershon

*********@******.*** • 908-***-**** • New Hope, PA

PROFESSIONAL EXPERIENCE

Cenlar FSB, Ewing, NJ

Month Year

Operations Audit Coordinator Senior 5/2017 – 1/2025

Supports and coordinates Transfer Operations departmental internal audits of operational processes to ensure compliance with regulatory standards and company policies.

Supports all departments reporting to the Transfer Operations Manager to ensure all assigned audits and reviews are completed accurately and on schedule. These audits and reviews may include OCC exam requests, SOC1, RCSA, external exams and internal audits.

Acts as primary point of contact for requests for documentation and information by auditors and examiners.

Identifies areas for process improvement and implements effective solutions, resulting in increased efficiency and a reduction in errors.

Mentors and trains junior audit coordinators on audit procedures, risk assessment techniques, and compliance requirements.

Strived for Client satisfaction on all external exams and issues.

Worked on special projects; Due Diligences, Assumptions, Business Continuity plans and BKFS templates for vendor.

Single Family Loan Sale Manager

4/2015 - 5/2017

Managed the HUD Single-Family Loan Sales (SFLS) program to ensure alignment with client goals and program requirements.

Conducted weekly meetings with clients in the HUD Single-Family Loan Sale (SFLS) program to review program status and pending items.

Maintained working relationship with all business units and clients to obtain required documentation, script implementation and statement of work revisions.

Developed and implemented strategies to improve the efficiency of the program. Vetted and worked with third party vendors for title policy, assignments and documentation packaging.

Ensured compliance pertaining to the HUD Single Family Loan Sales (SFLS) program.

Stellar Academy, Bridgewater, NJ

Month Year

Developmental Specialist 9/2010 - 4/2015

Provided an emotionally secure and academically challenging environment for all children.

Designed and implemented individualized developmental programs to promote physical, cognitive, social, and emotional growth in young children.

Collaborated with parents and caregivers to provide regular updates on children’s progress and offer guidance on reinforcing.

Monitored and documented children’s progress, maintained detailed records and reports for internal use.

Dunellen Board of Education, Lincoln Middle School, Dunellen, NJ

Month Year

Clerical Assistant 9/2009 - 9/2010

Provided administrative support to school staff, including principals, teachers, and counselors.

Managed incoming and outgoing communications, including phone calls, emails, and mail.

Supported the school office in daily operations, including inventory management and office supply orders.

Hillsborough Board of Education, Amsterdam Elementary School, Hillsborough, NJ

Month Year

Clerical Assistant & Lunch Aide 9/2004 - 6/2009

Provided administrative support to school staff, including principals, teachers, and counselors.

Managed incoming and outgoing communications, including phone calls, emails, and mail.

Supported the school office in daily operations, including inventory management and office supply orders.

Monitored and managed students from kindergarten to 4th Grade during lunchtime to ensure a safe and orderly environment.

Margaretten Financial, Perth Amboy, NJ Month Year

Mortgage Underwriter and Post-Closer 10/1989 - 6/1993

Evaluated loan applications and supporting documents to determine creditworthiness and risk.

Analyzed financial statements, credit reports, and appraisal values to make sound underwriting decisions.

Ensured compliance with regulatory requirements and internal policies.

Communicated underwriting decisions to loan officers and provided detailed explanations for approvals or denials.

Larson Financial, Somerset, NJ

Commercial Loan Administrator 4/1989 - 10/1989

Managed the entire loan lifecycle, from application to closing, for a portfolio of commercial loans.

Monitored loan covenants, tracked borrower compliance, and followed up on required financial reporting.

Cenlar FSB, Princeton, NJ

Month Year

Mortgage Acquisition Administrator 6/1986 – 4/1989

Performed due diligence for loan acquisitions in the mortgage subservicing industry.

Worked closely with department heads to ensure smooth transition of loan acquisitions.

SKILLS

Proficient in Excel, PowerPoint, Word, SharePoint, Process Unity, Access, CCM, BKFS and Visio.

Experienced in audit strategy, risk analysis, due diligence, and compliance.

Well-versed in mortgage subservicing and originations

Contact this candidate