Executive Director Personal Assistant
Resume:
Hildebert Gadius
Emmanuel
Contact Details
*******@*****.***
Core Skills
• Problem solving
• Leadership
• Critical Thinking
• Ability to multitask
• Time Management
• Research skills
• Interpersonal skills
• Teamwork
• Results-driven
• Strong Communication
Professional Profile
I am a dedicated professional with a Bachelor's Degree in Marketing and Public Relations, showcasing a strong track record in administrative roles. As a Personal Assistant to the Executive Director of the European Business Group Tanzania, I managed complex schedules and coordinated international travel. With a keen eye for detail and exceptional organizational skills, I efficiently managed confidential information, liaised with stakeholders, and implemented diplomatic protocols. In my current role as an Administrative Coordinator at NUTRIFRESH Limited, I serve as the initial point of contact, manage calendars, prepare documents, and conduct research to support decision-making processes. My expertise in communication, problem-solving, and prioritization, coupled with my proficiency in software such as Microsoft Office and Google Suite, enables me to excel in dynamic and fast-paced environments. I am fluent in English and Swahili.
Education
• Bachelor's Degree of Marketing and Public Relations Tanzania Institute of Accounts (TIA) 2020 - 2023
• A level Lugalo High School 2018 - 2020
• O level Butimba Day Secondary School 2013 - 2016 Career Summary
Jan 2019 - Present Cikay Richards
Personal Assistant
Outline
Cikay Richards is one of the rising stars of Tanzania's Business community. As the Executive Director of the European Business Group Tanzania (EUBG), she has successfully executed a turnaround and together with the board of senior business leaders, its creating a platform that will foster the expansion of the trade between Tanzania and Europe worth 1.3 billion euros. As his PA I manage the following
Key Responsibilities
• Managed the daily schedule and calendar of the executive, including prioritizing appointments and meetings.
• Coordinated domestic and international travel arrangements, including flights, accommodations, and itineraries
• Prepared and edited correspondence, communications, presentations, and other documents.
• Managed confidential information with discretion and professionalism
• Liaised with internal and external stakeholders on behalf of the executive.
• Managing diplomatic protocols when meeting with delegates or attending diplomatic events.
Aug 2023 - Present NUTRIFRESH Limited, Dar es Salaam Administrative Coordinator
Key Responsibilities
• First Point of Contact Management: Serve as the initial point of contact for all incoming calls, emails, and inquiries directed to the Director. Efficiently handle correspondence by responding promptly, relaying messages, or flagging important matters for the Director's attention.
• Calendar and Schedule Management: Organize and maintain the Director's calendar, scheduling meetings, appointments, and other commitments. Coordinate with internal and external stakeholders to ensure optimal utilization of the Director's time.
• Meeting Support and Documentation: Attend meetings alongside the Director and take accurate action points. Prepare and distribute meeting agendas, record minutes, and ensure timely follow-up on action items.
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• Document Preparation and Management: Assist in the creation, formatting, and editing of reports, documents, presentations, and other materials. Perform data entry tasks and ensure the organization and maintenance of office files and documents for easy accessibility.
• Research and Information Gathering: Conduct thorough research as required to provide background information and support the Director's decision-making process. Compile relevant data and findings into concise summaries to assist in meeting preparation.
• Communication and Liaison: Act as a liaison between the Director and internal staff, external suppliers, and clients, facilitating effective communication and collaboration. Relay instructions, requests, and updates accurately and promptly to ensure smooth operations.
• Priority Management and Task Prioritization: Assess the urgency and importance of tasks and prioritize them accordingly to ensure timely completion of assignments. Proactively identify potential conflicts or bottlenecks and take proactive measures to address them.
• Confidentiality and Discretion: Handle sensitive information with utmost confidentiality and discretion, maintaining trust and integrity in all interactions. Adhere to company policies and protocols regarding data protection and confidentiality.
• Problem Solving and Decision Support: Assist the Director in problem-solving by providing relevant information, analysis, and recommendations. Anticipate potential issues or challenges and propose proactive solutions to mitigate risks.
• Continuous Improvement and Professional Development: Stay updated on industry trends, best practices, and technology tools relevant to administrative coordination. Seek opportunities for professional development to enhance skills and effectiveness in supporting the Director and contributing to organizational success. Aug 2022 - Nov 2022 CRDB Bank PLC, Dar es Salaam
Internship as a Loan Recovery Officer
Key Responsibilities
• Communication with Non-Performing Loan Borrowers: Engage with borrowers who have defaulted on their loans to establish effective communication channels. Develop payment plans tailored to borrowers' financial situations, aiming to facilitate timely repayments.
• Collection Efforts Implementation: Utilize various communication channels such as site visits, emails, and phone calls to pursue overdue accounts.
• Legal Advisory Services: Inform borrowers about their legal responsibilities as outlined in the loan contracts. Provide guidance on the legal implications of defaulting on loan agreements, emphasizing contractual obligations.
• Weekly Performance Reporting: Compile comprehensive reports on the status of non-performing loans on a weekly basis. Analyze the performance of recovery efforts and present findings to the head of the collection department for review and strategic adjustments.
• Administrative Support: Execute daily administrative tasks as delegated by the Head of the department. Ensure efficient coordination and organization of operational activities to support the loan recovery process.
• Customer Service Excellence: Deliver high-quality customer service to borrowers throughout the loan recovery process. Address inquiries and concerns promptly and professionally, fostering positive relationships with clients.
• Negotiation and Problem-Solving: Engage in negotiations with borrowers to reach mutually acceptable payment arrangements.
• Compliance and Regulatory Adherence: Ensure adherence to regulatory requirements and internal policies governing loan recovery processes.
Additional
Languages
English, Swahili
Software
Microsoft office, Google Mail, Microsoft Windows, Microsoft Teams, Google Calenda, Google Meet References
Upon request
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