Service Representative Customer

Sonal Rana

Email: ***********@*****.***

Cell: 781-***-****

*** ********* ******, ********** **

Education:

UMass Lowell: 2018-2023

Bachelor’s degree in Business Administration

Skills:

SETS (Services Employee Timekeeping System), SAIS (Services Agency Information System), Wiley Plus Systems for Accounting, MyPers (Air Force Personnel Center Ticketing system), Discover Viewer Form, Microsoft Word, Excel, PowerPoint, Outlook, Zoom, Teams, Housecall Pro, Authorize.net, Lowes Delivery Portal

Work Experience:

RXO (Wilmington, MA) 12/2024-present

Customer Service Representative

● Assist customers and delivery team

● Handle customer complaints

● Sending out customer surveys

● Process cancellations to delivery routes

Cochrane Ventilation (Wilmington, MA) 9/2024-11/2024 Office Assistant

● Answering, screening, amd forwarding phone Calls

● Manage incoming and outgoing mail packages

● Scanning documents and filing

R.H. Young Heating & Cooling ( Billerica,MA)

Dispatcher 8/2024- 9/2024

● Answered Phone Calls

● Sent out contracts

● Scheduled technicians & booked Appointments

● Processed payment

● Filed and organized paperwork

Hanscom Air Force( Bedford, MA.) 07/2017- 5/2024

Accounting Technician:

● Payroll: Create Timecards, Run Reports for Timecards,

● Reviewed for accuracy and submitted

Payroll Adjustment Worksheet

● Created access for Managers/ Supervisors

for Services Employee Timekeeping System

● Completed Discover Viewer Form in

Oracle system for reimbursement for different events and groups like the Marketing team, Youth Programs, Child Care Center, Outdoor Recreation,

Aero Club, Fitness, Golf, & Travel Club

● Closed accounts monthly/quarterly

● Prepared worksheets and statements

for debit credit forms using SAIS

● Brought deposits from the various groups to the bank account

● Answer/E-mail Requests from various groups

related to payroll and timecards

● Attended group meetings as needed using zoom

Lord & Taylor ( Burlington, MA. ) 09/2015 -07/2017 Sales Associate:

● Opened and Closed Registers

● Cashier: returns, purchases with coupons, sending out pre sales/sales to address, opening credit cards

● Was in charge of fitting room & folding, hanging clothes

● Answered Phone calls

● Kept Track of Inventory

Swim N Sport (Burlington, MA ) 4/2014 -8/2014

Key Holder (Cashier)

● Did returns and purchases

● Kept Track of Inventory

● Did transfers, Answered phones and faxes

● Opened and closed the store/charge of key

● Answered Phone calls

● Payroll Adjustments

Contact this candidate