Remote Customer Service or Administrative

WANDA F. BOSTICK

**** ******** **., **** *****, NC 28348

910-***-**** Cell 910-***-**** Alt.

***************@*****.***

Results-oriented professional Executive Administrative Assistant with 30+ years of experience in providing effective and flawless support to Senior Executives, including the Senior Deputy Assistant Administrator and Assistant Administrator of USAID, Legal Assistant to several Attorney’s in a Legal Group setting. Tax preparation for Federal Government officials. Possess the highest degree of integrity with a stellar record of maintaining confidentiality. Adaptable to change and flexible in working overtime, including superb Customer Service, Recruiter organizational skills and excellent time management skills. Secret Clearance. Expertise includes 10-13 years of various Medical Assistance. Administrative Skills

Microsoft Office Suite; Windows 10; Microsoft Office 365-Sharepo Printer, Fax, Filing; Outlook Express; Microsoft Project; Lotus Notes 8; Internet Technologies ; (CS) Contract Assistant Microsoft Visio; Power Point; Publisher; Datatec; EPIC; SOARIAN; Excel; Smart Draw; Corel Draw; Project Coordination Soft Dent; Med soft; 365; Documentation and Research; ADP System; Access; QuickBooks; SAP/ERP/HCM; PeopleSoft; Lexis- Nexis; BambooHR Payroll; TriNet HR Analysis-Front Office point of contact; Tracking System (iCIMS; Proof Reading; Intranet; Cable Transmission Scanning Technology; 70 wpm note hand; 85 wpm Typing; Taleo; (EBS) Employee Based Systems; Accounts Receivable/Payable; Account Management; Workday Payroll Management; Business to Business; Kronos; Medicaid; CIS; Sage Payroll; Medicaid; Carolina Access; (CAD) Computer Aided Design; (CIS) Science Application; Docs Open (PCF) Paperless Contract Files; Accounting/Spread Sheets; (CIS) Corporate Information System; ATTAPs Payroll, GEP Smart, Boston Post(BP) Appolio(Property Management App); LawTrac, Data Specialist, Medical Billing, Medical Coding, ERP Software, Kareo clinical, Centrix Workspace

Professional Experience

Cencora Communications, Benefits Verification Specialist, Remote, Hope Mills, NC -03/2024-01/13/2025

• Professional phone skills

• Customer Support/Communication

• Client Support/Establishing New Accounts

• Insurance Claims Approval or Denials for infusions

• Relationship Building/Client interaction management

• Verified Insurance Benefits

• Creating client folders

• Contacted various insurance companies on a daily basis

• Typing/Data Entry

• Filing assistance for Cancer patients

• Submitted assistance applications to the proper departments in a timely manner for review Symmetry Health Services, PLLC, Front Office Administrative, Laurinburg, NC 1/2024 – 07/24/2024

• Professional phone skills

• Customer Support/Communication

• Client Support/Establishing New Accounts

• Scheduling/Medical Billing Spread Sheet Maintenance

• Relationship Building/Client interaction management

• Filing

• Creating client folders

• Scanning/Faxing

• Typing/Data Entry

TyWan Industries LLC, Freight Broker, Sole Proprietor owned company, Hope Mills, NC 1/2018– 11/2021

(Business closed due to pandemic)

(As of 12/2021 to present) Preparing, submitting Business taxes, Personal taxes, Accounting for numerous clients.

• Contracting Shippers loads with reliable Carriers.

• Factoring with (TBS) Truckers Bookkeeper Service

• Quick pay for the Carriers

• Great pay rates

• Outgoing/Incoming legal documents to appropriate departments. Shipments out and delivered in a timely manner without claims. Client tax processing. Account Management

BB&T/Trust, DS IRS/REG. Specialist I/Adecco Staffing, Lumberton, NC, 1/2020 – 4/2020 Temp. Position

• Key legal documents into LawTrac garnishments, Key new clients in GEP Smart System levies for the IRS and Child Support, plus various businesses

• Scan legal documents for processing of garnishments and levies for BB&T and SunTrust bank accounts

• File legal documents, Lexis-Nexis

• Archive and box legal monthly filing

• Outgoing/Incoming of legal documents to appropriate departments United Management II, Accounts Receivable, Property Management/Express Pros, Fayetteville and Hope Mills, NC 7/2019 – 12/2019 Temp. Position

• Accounts receivable for all vendors and properties

• Property Manager of Southview Townhomes, 106 units, Apartments and Townhomes

• Property Manager of Creekpath Apartments, 48 units

• Property Manager of Westbrook Apartments, 72 units, Account Management, Lexis-Nexis Capefear Valley Health Pavilion, Central Scheduling Dept./Scheduler/Robert Half and Associates, Raeford, NC 5/19 -7/19 Temp. Position

• Schedule Appointments – EPIC and SOARIAN scheduling software

• Set Up Appointments – EPIC and SOARIAN scheduling software

• Verify Medical Benefits – Various Insurance Websites

• Calculate Co-payments, Deductibles, Out of pocket expenses – EPIC and SOARIAN scheduling software

• Medicaid, Medicare, Supplement Insurances

• Transcribe Doctor’s orders through faxination • Outlook

• Excel • Set Up Medical Transportation • Obtain Referrals Mann + Hummel Purolator Filters, Inc., Fayetteville, NC, Customer Service Analyst/Billing Clerk, for Robert Half and Associates 2/2018 – 5/2019 Temp. Position

• Order Entry utilizing SAP

• Process Credits-Debits – SAP

• Process customer contracts for accounts and billing – SAP/Contract Asst.

• Recruiting potential Clients/Customers

• Track Orders-Release Sales Orders - SAP

• Coordinate document accuracy - Locate Missing Shipments

• Coordination with Vendor accounts – SAP/QuickBooks

• Maintain customer online portals –Report and Track any errors - SAP

• Daily communication with Shipping/Carriers/FedEx/UPS- Schedule-Routing Shipments

• Warehouse paperwork delivery for shipments - SAP

• Daily communication with the Traffic and Warehouse Manager

•Verify and distribute bills to the customers for Domestic and International shipments - SAP

• Responsible for obtaining all pertinent signatures to shipping internationally

• Complete daily, weekly and monthly inventory reports – SAP -Excel

• Daily communication with Drivers, Customers, Trucklines and Warehouse employees on all status levels

• Manage account balances to discover outstanding debts or other inconsistencies

• Collect all information needed to calculate bills receivable (order amounts, discount rate, etc.)

• Check the data input in the accounting system to ensure the accuracy of the final bill

• Issue invoices and bills and send them to customers through various channels (mail, e-mail, etc.)

• Issue customer account statements periodically or whenever necessary

• Customer past due log and expedite log-QuickBooks

• Assist Warehouse Supervisor and Shipping Coordinators in the creation and maintenance of the Operator Instruction Sheets for all customer shipments • Generate credits/debits to production invoices as needed-QuickBooks/SAP

• Create Master label & bar code label info in SAP label table

• Enter and/or monitor all customer orders manually or through EDI into SAP

• Ensure accuracy of customer EDI as well as successful implementation of new EDI

• Verify and investigate customer accumulations

• Monitor, summarize, and report customer delivery ratings, including corrective action

• Monitor customer electronic notification systems such as SMART, DDL, Super G, SupplyOn, eSupplier Connect. Analyze distribution network, and transportation resources to determine the volume of product that can be exported

• Ongoing communication with the customer

• Responsible for accuracy of all customs paperwork for pre-production and production shipments

• Assist warehouse supervisor and manager with the creation and maintenance of analytical reports Pricing in SAP schedule agreements

• Assist Shipping Coordinator with accuracy of ASN’s information for shipments and performance of ASN transmissions

• Create funding Legal Contracts for proposals, and funding documents

• Accurate record keeping and reporting financial stature utilizing QuickBooks, Account Management

• Operate a computer, calculator, copier, fax machine and other standard office equipment

• Perform all activities in a professional and positive manner

• Acceptable attendance record to ensure timely work completion

• Schedule, track, and trace rail shipments

• Perform tax preparation for shipments

• Practice good housekeeping techniques in keeping all areas of responsibility clean and organized, as well as plant floor 5’s in designated Logistics’ areas

• Ensure that all work activities are in full compliance with all safety, health and environmental rules and regulations

• Negotiated contracts with vendors

Trident Technologies /ARO Army Research, Durham, NC, Program Support Specialist /Contractor for the Federal Government 6/2013 - 2/2018

• Receive proposals, assign, track and monitor work packages in the CIS in order to send out acknowledgement letters to the (PI) Program Investigator.

• Import technical Evaluators organizational data information for proposal and monitors evaluation process. • Prepare the funding plan in the (CIS) generates the Proposal Action Brief, and DA 3953 for the proposal selected for an award

• Work closely with other PSD admin support to determine the funding needs of PSD and requests necessary funding to cover all due contract options and increments

• Generate “funding transfer request” excel sheets outlining allocation of funds to appropriate PSD JONOs and transmits to ARO Budget Analyst to update SOMARDS in GFEBS, generate client accounts in GEP System

• Track /monitor Division/Scientist/Customer funds to facilitate reconciling division’s budget on a monthly basis

• Recruiter for possible funding for Small Business or College funding of scientific projects

• Conduct follow-up reminders on delinquent reviews and reports

• Write and transmits “accept or decline” letters to proposed investigators as required

• Coordinate all administrative support for Directorate/Division conferences, workshops, symposia and briefings, as well as hosting services for on-site meetings

• Process payroll, leave, taxes Telework using ATTAPs software

• High aptitude/comprehension of Directorate and administrative regulations, policies, and procedures involving finance, procurement, and proposal processing by attending PSA meetings along and other relevant ARO meetings when appropriate

• Receive and review incoming correspondence and materials, and screens and processes material to scientific staff member

• Receive/compile tax data in response to data calls and taskers, Account Management

• Provide limited backup support for other the Directorate support staff

• Provide back-up phone and coverage as needed to the Office of the Director, ARO

• Print, organize, scans and file documents such as e-mails and invoices

• Outlook calendar for travel and meetings purposes

• Build funding documents in ARO’s Corporate Information System for tax procedures

• Budget data for taxable transactions, Lexis-Nexis

• Coordinates necessary Service Contract Approvals • Complete documents to initiate requisition of supplies

• Scientist Budgets using SAP/HCM (Human Capital Management) software

• Coordinate travel and conference attendance/registration

• Recruitment of potential Scientist candidates using ICIMS software

• Provide Front desk coverage for the Director’s Office • HR filing system

• Implementation of services, polices, programs

May serve as Zone Chief for Anti-Terrorism/Force Protection and Emergency evacuations of the ARO facility to include: maintaining an accurate roster of all personnel assigned within their assigned building zone, maintaining accountability by taking attendance of all personnel assigned within their zone during crisis events and incidents, and submitting Personnel Accountability Reports to the ARO Personnel Accountability Officer (PERSAO) Stewart Law Firm, LLC, Henrico, VA, Foreclosure/Bankruptcy Specialist 3/2012- 5/2013

• Review documents related to the sale of a foreclosed property

• File paperwork, ensuring that deadlines are met, verifying signatures, and attaching addenda

• Title searches and drive reports

• Review and update the status of all assigned accounts in a timely and accurate fashion in accordance with Investor and Insurer guidelines.

• Coordinates with attorneys and/or defaulted borrowers to maximize efficiency and timeliness of resolutions through reinstatements, payoffs, and DIL or foreclosure sale.

• Prepares relevant legal documents for execution by management, including Affidavits of Debt, Reinstatement letters.

• Maintain a thorough working knowledge of all foreclosure requirements of all investors and insurers, as well as state and federal guideline updates.

• Review incoming expense invoices for accuracy and compliance with the established fees schedules of the Investors and/or Insurers.

• Perform such other duties as may be assigned by Foreclosure/Bankruptcy Supervisor or other management.

• Prepare and file legal documents, handling bankruptcy correspondence, and communicating with bankruptcy courts, trustees, attorneys and the IRS.

• Prepare and file legal bankruptcy documents

• Handle bankruptcy correspondence, and communicating with bankruptcy courts, trustees and attorneys.

• Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.”

MEDICAL FIELD POSITIONS

Dr. Richard Livesay, DDS - Dentistry – Fredericksburg, VA. - Scheduler/ Medical Billing 6/2003 -2/2012

• Schedule Appointments – Acuity scheduling software

• Set Up Appointments – Acuity scheduling software

• Verify Medical Benefits – Various Insurance Websites

• Calculate Co-payments, Deductibles, Out of pocket expenses – Acuity scheduling software

• Medicaid, Medicare, Supplement Insurances

• Transcribe Doctor’s orders thru faxination

• Outlook

• Excel

• Set Up Medical Transportation

• Obtain Referrals

Dr. Neil Stahl, MD –Fairfax, VA. - General Rheumatology- Scheduler/Check In-Out Front Office/Medical Billing/ Lab Assistant 4/1999-5/2003

Schedule Appointments – Square Appointments scheduling software

• Set Up Appointments – Square Appointments scheduling software

• Verify Medical Benefits – Various Insurance Websites

• Calculate Co-payments, Deductibles, Out of pocket expenses – Square Appointments scheduling software

• Medicaid, Medicare, Supplement Insurances

• Transcribe Doctor’s orders thru faxination

• Outlook

• Excel

• Set Up Medical Transportation • Obtain Referrals

• Assist with vitals, urine specimens, weight, height, phlebotomy Dr. Rebecca Simms, Pediatric, Pratt Healthcare –Ruther Glen, VA. - Pediatrician- Scheduler/Check In-Out Front Office/Medical Billing 2/1990-4/1999

• Set up Appointments

• Verify Medical Benefits – Various Insurance Websites

• Calculate Co-payments, Deductibles, Out of pocket expenses

• Medicaid, Medicare, Supplement Insurances

• Transcribe Doctor’s orders, File charts, Receptionist

• Outlook /Excel

• Assist with vitals, urine specimens, weight, and height

• Set Up Medical Transportation • Obtain Referrals

(WORKED VARIOUS TEMP. POSTIONS WITH ATENA, BLUE CROSS BLUE SHIELD, AND KISER PERMENTE AS AN OPEN ENROLLMENT SPECIALIST FOR PROVIDERS- FROM 2000-2010) Education

DeVry University: Medical Billing-Medical Coding

Howard University: Sociology, Associates Degree

Ashford University Associates Degree - Business Administration/Office Specialist/Management General Communications: Business Administration/Office Specialist/Management, Certified Ashford University: Accountant, Bachelors Degree

Accountant/Business Management Administration, Bachelor’s Degree Accounting Pharmacy Technician: Walmart Pharmacy, On the job training 3/1999 to 8/2000 - Certified

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