Medical Records Customer Service

Norcross, GA ***** 678-***-**** *****@***.***

.

USHERICA GIVENS

PROFESSIONAL SUMMARY

Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality. With over 15 years of experience with patient satisfaction and clinical competencies, the skills obtained and ability to communicate effectively will help when transferring into a new Health Information Technologist role.

SKILLS

Attention to Detail

Office Health Records Preparation

Information Analysis

Patient Medical Records Maintenance

Word Processing Software

Knowledge of Epic Systems

3M Encoder

Patient Admission

Data Entry

Medical Release of Information ROI Processes

Demographics Information

Microsoft Excel

Records Scanning

Discharge Documentation

Patient Health Information Access

Medical Terminology

Insurance Verification

Customer Service

Protected Health Information

HIPAA Compliance

Records Review

WORK HISTORY

RELEASE OF INFORMATION TECHNICIAN 01/2023 to 02/2023

Crestview Health & Rehabilitation Center, Atlanta, GA

Used [Epic and Point Click Care Software] to perform data entry functions.

Navigated within patient records to locate requested documentation, successfully completing over 10 requests per day.

Reproduced protected health information by using data extraction and file management techniques.

Handled phone calls from attorneys, insurance companies and patients.

Resolved medical record discrepancies by collecting and analyzing information.

Completed certifications and notarization of documents for court and legal purposes.

Maintained historical reference by abstracting and coding clinical data such as diseases, operations procedures and therapies.

Utilized electronic medical record systems to store, retrieve and process patient data.

Input data into computer programs and filing systems.

Maintained accuracy, completeness, and security for medical records and health information.

Followed up with medical staff regarding missing information in patient records.

Verified accuracy of patient information in medical records.

Scanned and uploaded medical records into electronic medical records system.

Tracked and monitored requests for medical records release.

Followed exact procedures for handling transfers and other releases of medical records.

Sorted and distributed incoming and outgoing medical records.

Transcribed and entered patient medical information into electronic medical records systems.

Assisted in preparation of medical reports for external parties.

Used classification manuals to gain additional knowledge of disease and diagnoses processes.

Developed and implemented new filing system for medical records to improve efficiency.

PATIENT CARE COORDINATOR & DENTAL TECHNICIAN 10/2018 to 10/2021

Coast Dental & Orthodontics, Lilburn, GA

Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.

Maintained confidentiality of patient data and condition to safeguard health information.

Upheld confidentiality requirements and regulatory compliance guidelines.

Delivered excellent patient experiences and direct care.

Worked closely with patients to deliver excellent and direct individualized patient care.

Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.

Worked with patients to schedule tests and procedures.

Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.

Monitored patient health records for accuracy to meet compliance with healthcare guidelines.

Provided support and guidance to patients and families to navigate healthcare systems.

Verified patient insurance eligibility and entered patient information into system.

Answered incoming calls, scheduled appointments and filed medical records.

Provided excellent customer service to patients and medical staff.

Greeted and assisted patients with check-in procedures.

Processed payments using cash and credit cards, maintaining accurate records of transactions.

Facilitated communication between patients and various departments and staff.

Followed document protocols to safeguard confidentiality of patient records.

Trained new staff on filing, phone etiquette and other office duties.

Responded to inquiries by directing calls to appropriate personnel.

Compiled and maintained patient medical records to keep information complete and up-to-date.

Engaged with patients to provide critical information.

Worked with patients to ascertain issues and make referrals to appropriate specialists.

Fabrication of temporary crowns.

Cord placement & Fabrication of temporary crowns.

Take and exposed dental radiographs.

Sterilized and disinfected instruments.

ENDODONTIST ASSISTANT 08/2012 to 04/2018

North Bethesda Endodontics, Rockville, MD

Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.

Advised patients on appropriate treatment for pain and gave specific home care instructions.

Performed root canal procedures to treat nerve and dental pulp issues and prevent further damage to teeth and gums.

Diagnosed nerve and dental tissue damage by conducting careful examinations to determine need for root canal procedures.

Treated exposure of pulp by pulp capping, removal of pulp from pulp chamber or root canal.

Utilized dental instruments, x-rays and diagnostic equipment to examine teeth, gums and related tissues to evaluate dental health, diagnose abnormalities and plan appropriate treatments.

Performed quality clinical and radiographic evaluations to diagnose and treat diseases of oral cavity.

Maintained baseline radiographs and other radiographs to support diagnosis and treatment plans.

Cross-trained in front-desk duties with scheduling appointments, verifying insurances, scheduling lunches and handling payments.

Took supporting dental X-rays and maintained equipment.

Maintained proper universal precautions and infection control procedures at all times.

Trained staff to fulfill the positions necessary when needed.

Successfully completed OSHA, ADA and HIPAA compliance trainings.

Took inventory and ordered necessary supplies for the office.

DENTAL TECHNICIAN ASSISTANT 06/2008 to 06/2012

Neibauer Dental Care, Hyattsville, MD

Mixed porcelain and other materials for tooth molds used in offices and laboratories with high-quality and accurate results.

Polished completed molds and prostheses and maintained high standards of final products for best-in-class care.

Built and shaped wax teeth for patient replacements after reading and double-checking prescriptions and patient needs.

Tested completed appliances for functionality before shipping them to patients or dental offices.

Monitored supply inventory and placed orders as necessary.

Enhanced the practice''s reputation by providing exceptional customer service to patients, addressing concerns, and answering questions about treatments.

Contributed to a positive work atmosphere by fostering teamwork, communication, and mutual respect among all staff members.

Completed detailed models of patients' mouths to create accurate devices.

Read prescriptions or specifications and examined models or impressions to determine design of dental products to be constructed.

Removed excess metal or porcelain and polished surfaces of prostheses or frameworks using polishing machines.

Fabricated temporary crowns.

Set up examination rooms and dental trays in preparation for procedures to be performed.

Proficient in preparing and taking radiographs.

EDUCATION

Atlanta Technical College, Atlanta, GA

Associate of Applied Science, Health Information Management Technology, 12/2023

Dean's List Fall 2022

CERTIFICATIONS

Registered Health Information Technician (RHIT) - American Health Information Management Association (AHIMA). - February/2025

Contact this candidate