Service Representative Customer
Resume:
ALLEN C. HENDERSON
Tampa, Fl. 33604
***************@*****.***
OBJECT
Reliable, hard-working, professional processing excellent, organizational skills and ability to interact with all levels of management, couple with a strong analytical and problem-solving skills, which makes me a vital candidate for employment . I’m currently seeking a position that will utilize my strong, interpersonal skills and diverse employment to provide challenging opportunities, gear for personal and professional growth.
EXPERIENCE
GA Food
Field Service Representative May 2020- Nov. 2024
Logistic, customer service, drove a large box truck delivering hot food to Headstart programs and Adult day centers.
Home deliveries of frozen foods to the elderly and disabled. Grandview Hospital
Psychiatric Tech-August 2018- November 2018
Initiated and conducted group activities.
Provided direct care to patients under direction and guidance of professional nursing personnel. Assisted nursing and clinical staff to maintain a therapeutic milieu. Develop relationships with with patients to help identify and learn effective ways of dealing with their illness.
Cooperriis Healing Farm Community
Night Watch- March, 2015-April 2018
Worked overnights in a Holistic therapeutic community with men and women with emotional and mental health issues. Maintain a hourly rounds to assure a safe environment. Passed medications as needed through the shift. Created and maintained supportive relationships with the residents under my care.
Quest Inc.
Program Manager June, 2007-March, 2015
Supervision of 20-25 direct care staff in an Adult Day Training program for men and women with physical and developmental difficulties. Including hiring staff, quarterly evaluations and any disciplinary actions as needed.
Case management of between 65 and 70 Individuals with the a variety of different physical and intellectual disabilities. Duties included ready monthly, quarterly and annual reports summarizing progress and difficulties with each individual.
Writing individualized Implementation Plans and skill accusation /life skill programs.
Behavior Management
Maintaining the Medication cart
Advocate for the men and women under my supervision
Worked as a contact person to help maintain communication between different agencies, families and governments agencies
Primrose Center
Group home manager June, 2001-December, 2006
Managed 3 group home for men and women with physical and developmental issues.
Supervision of care staff
Responsible for all medical care for individual living in the homes
Write monthly and annual progress reports
Writing and implementing behavior and like skill programs. Winter Park Psychiatry Care Center
Psychiatric technician March, 1999 November 2001
Responsibilities including assisting with admissions, assessing new patients and help maintain a safe and secure environment.
Nightly chart audits
Assessing health and well being of patient on the unit. EDUCATION
Pelham high school
University of Montevallo
AWARDS AND ACKNOWLEDGEMENTS
CPR/ First aid certified
CPI certified
Medication certified
Contact this candidate